CSR's are confused on when the commitment kicks in.
When I scheduled my DECA install, all my receivers were compatible. But yet CSR read back to me that I was signing up for 2 year commitment. I corrected him and he disagreed. I politely suggested he call his supr. Then he got back on, said no commitment and wrote some notes in the log. I then had him read it back to me word for word so the language was clear on this.
After above call was complete and I hung up, called back 5 mins later and asked next CSR a question on install date and asked if I had a commitment. He said notes show that there is no commitment. I have date and time of call for log if ever there's an issue.
BTW, I don't have any desire to leave Directv within next two years. But if I have to for some unforeseen reason, wouldn't want any issue.
The key is politely ask the CSR to get help if you think they are wrong.
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Guest Message by DevFuse
Deca shell game
20 replies to this topic
Posted 25 May 2010 - 07:05 PM
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