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#21 OFFLINE   NR4P

NR4P

    Dad

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Joined: Jan 15, 2007

Posted 25 May 2010 - 07:05 PM

CSR's are confused on when the commitment kicks in.

When I scheduled my DECA install, all my receivers were compatible. But yet CSR read back to me that I was signing up for 2 year commitment. I corrected him and he disagreed. I politely suggested he call his supr. Then he got back on, said no commitment and wrote some notes in the log. I then had him read it back to me word for word so the language was clear on this.

After above call was complete and I hung up, called back 5 mins later and asked next CSR a question on install date and asked if I had a commitment. He said notes show that there is no commitment. I have date and time of call for log if ever there's an issue.

BTW, I don't have any desire to leave Directv within next two years. But if I have to for some unforeseen reason, wouldn't want any issue.

The key is politely ask the CSR to get help if you think they are wrong.

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