Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Whole Home DVR Service Information and FAQ


  • Please log in to reply
493 replies to this topic

#1 OFFLINE   Grentz

Grentz

    Hall Of Fame

  • Registered
  • 5,916 posts
Joined: Jan 10, 2007

Posted 26 May 2010 - 09:04 AM

Introduction
Whole Home DVR Service is the official name for DirecTV's new Multi-room Viewing service that has now gone national and is available to all current subscribers. This service allows customers to playback their HD-DVR recordings on any other compatible and connected receiver in the house. Receivers should be connected via DECA to be officially supported by DirecTV.


Setup/Activation
When you call to add the DirecTV Whole Home DVR service to your account, DirecTV will setup an installer visit to install the DECA modules on receivers and make sure your system is up to date for Whole Home DVR usage. Some customers may need older receivers replaced or dish components upgraded/replaced as a SWiM System is required for DECA, which is required for a supported install of the Whole Home DVR Service.

Note: Installation costs around $99 for equipment and $49 for the truck roll (installation), but covers required equipment to get the Whole Home DVR service working on your account. Please note that there is a minimum receiver requirement for the upgrade service (you must have at least one HR2x receiver and one other HD receiver (Either HR2x or H2x, not including the H20 or R22).


Receivers Supported
The following receivers support the Whole Home DVR Service.
(see "Officially Supported Setups" section for more in depth info)

[table="head"]SD Receiver | SD-DVR | HD Receiver | HD-DVR
None | R22* | H21, H22, H23, H24 | HR20, HR21, HR22, HR23, HR24
[/table]
*The R22 works with the service, but your account needs at least two other HD receivers (one being an HD-DVR) as the R22 is considered an SD receiver in DirecTV's system.


Usage
The Whole Home DVR service capabilities depend on the receiver, but are very straight forward to understand.

[table="head"] Capabilities | HD Receiver | HD-DVR
Playback Recordings | YES | YES
Delete Recordings | YES | YES
Serve Recordings | NO | YES
Schedule Recordings on OTHER receivers | YES | NO, Local Only
[/table]

Edited by Grentz, 26 May 2010 - 09:09 AM.

-Grentz
Subscriber since Oct. 1996
HR21-700, HR22-100, H24-100 (SWM)
~Detailed Setup~

Directv Signal Strength Posting Tool - Excel Ver. Web Ver.

...Ads Help To Support This SIte...

#2 OFFLINE   Grentz

Grentz

    Hall Of Fame

  • Topic Starter
  • Registered
  • 5,916 posts
Joined: Jan 10, 2007

Posted 26 May 2010 - 09:05 AM

Whole Home DVR Service

Q: How many programs can I watch at one time from an HR2x using MRV?
A: Only 1 program can be streamed at a time from an HR2x. However, you can watch a program locally while streaming to another receiver. You also can watch a program from another DVR while the DVR you are watching is streaming to a different DVR (1 stream in, 1 stream out). Note: DirecTV2PC clients count as a stream, so if you are using DirecTV2PC you cannot stream to another DirecTV receiver at the same time.

Q: How can I view only the playlist on a specific HR2x?
A: While in the Playlist, press the yellow button where you can choose all playlists or the local playlist. At this time you cannot select individual remote playlists to view (it is all or local only).

Q: Can I use DirecTV2PC with DECA connected receivers?
A: Yes, but only if you have a DECA Internet Bridge installed. The DECA Internet Bridge is simply a DECA connected between your SWiM satellite feeds and your Internet Router. This bridge allows all devices on your network to communicate with the DECA connected receivers, as well as allows TV Apps and DirecTV On Demand.


Whole Home DVR/DECA Install

Q: What receivers do I need to have to order the Whole Home DVR Service?
A: You need at least 1 HR2x and at least 1 other HD receiver, it can be either another HR2x or an H21/23/24. An R22 with HD enabled, while compatible for both SWiM and the service, does not count towards the minimum requirements for the service.

Q: What is the monthly fee for this service?
A: The Whole Home DVR Service costs $3/mo per account.

Q: Will this trigger a new commitment with DirecTV?
A: No, unless a receiver needs to be swapped for SWiM compatibility or your system needs to be changed over to a SWiM setup.

Q: Is an internet connection required for Whole Home DVR Service.
A: No, at least not for the Whole Home DVR Service side. You will need an internet connection to utilize features like TV Apps and DirecTV On Demand though.

Q: Is this something I can do myself by purchasing items elsewhere?
A: Yes, but DirecTV has the best deal for equipment and they will even come out and install it.

Q: Can I run the Whole Home DVR Service without DECA and just use my regular wired/wireless network?
A: Yes, but this setup is completely unsupported by DirecTV. This means if you have any issues at all, they will not help you troubleshoot or fix the issue. To be supported by DirecTV you must upgrade to DECA (which is part of the Whole Home DVR Service upgrade for $99).

Q: What is DECA?
A: DECA is a form of MoCA, which is a technology to transmit network signals over coax. This allows the same coax installed to connect your satellite receivers to the Dish to deliver a network connection between the receivers with no extra cables or wiring.

Q: Why did DirecTV develop DECA?
A: DirecTV has been adding new features to their HD receivers that require a network connection and now the Whole Home DVR service makes heavy use of this connection. DirecTV cannot provide customers assistance with their networking issues since they had no control over a customer's installed ethernet, wireless, or powerline network. By using DECA they know what their network looks like since it is using their hardware and wiring. It also allows receivers to be connected with nothing more than the coax already run to them for satellite service.

Q: What makes up a DECA network?
A: There are various parts that make up a DECA network (or "cloud").
  • Your installation must be using the Single Wire Multiswitch (SWiM); which is either the SWiMLNB, SWM-5, SWM-8, or SWiM-16 module. DirecTV will convert your installation to SWiM if you don't have it now.
  • DECA boxes on all your receivers that support DECA but do not have it built in (H24 and HR24 have DECA built-in).
  • Replace any receivers that don't support SWiM with a like model that does support SWiM. For example, an R15 would be swapped for an R16, H20 for an H21/22/23/24, etc.




Whole Home DVR/DECA (Self-Install / Technical)
Spoiler

Edited by Grentz, 05 June 2010 - 09:36 AM.

-Grentz
Subscriber since Oct. 1996
HR21-700, HR22-100, H24-100 (SWM)
~Detailed Setup~

Directv Signal Strength Posting Tool - Excel Ver. Web Ver.

#3 OFFLINE   Grentz

Grentz

    Hall Of Fame

  • Topic Starter
  • Registered
  • 5,916 posts
Joined: Jan 10, 2007

Posted 26 May 2010 - 09:06 AM

Receiver Compatibility (expanded)

Receiver Model | SWiM Compatible | MRV Compatible | Need Deca | Need BSF |Replaced with
SD | | | | |
D10 | No | No | N/A | N/A | D12
D11 | No | No | N/A | N/A | D12
D12 | Yes | No | N/A | Yes |N/A
SD DVR | | | | |
R15 | No | No | N/A | N/A | R16/22
R16 | Yes | No | N/A | Yes |N/A
R22 - See Note | Yes | Yes | Yes | No |N/A
HD | | | | |
H20 | Yes | No | N/A | Yes | H21/23/24
H21/23 | Yes | Yes | Yes | No |N/A
H24 | Yes | Yes | Internal | No |N/A
HD DVR | | | | |
HR20-100 | Yes | Yes | Yes | See Note| N/A
HR20-700/21/22/23 | Yes | Yes | Yes | No| N/A
HR24 | Yes | Yes | Internal | No |N/A

NOTE: While the R22 is both SWiM and MRV compatible, it does NOT count towards the requirements for Whole Home DVR Service. You will need at least 1 HR2x and at least 1 H21/23/24 (not needed if you have 2 or more HR2x).

NOTE2: You must connect a “BSF” between the HR20-100’s Sat 1 tuner port and the SWiM compatible 2 way splitter (non-powered port). See attached image. The HR20-100 must also be connected to a router in order for MRV to work with DECA.
BSF - Band Stop Filter


Dish Compatibility

Dish Type | LNB Type | SWiM |Green Labeled | Need BSF | Need External SWM
AT-9 Sidecar | 5 LNB| No | N/A | N/A| Yes
Slimline (AU9) | 3 LNB (SL3) | No | N/A | N/A | Yes |
Slimline (AU9) | 3 LNB (SL3S)| Yes | Yes | No | N/A |
Slimline (AU9) | 3 LNB (SL3S)| Yes | No | Yes | N/A |
Slimline (AU9) | 5 LNB (SL5)| No | N/A | N/A | Yes|
Slimline (AU9) | 5 LNB (SL5S)| Yes | Yes | No | N/A |
Slimline (AU9) | 5 LNB (SL5S)| Yes | No | Yes | N/A |



Switch Compatibility

Number of Tuners | Switch Type | SWiM | Supports DECA | Supported Configuration
3 to 8 | WB68 or N/A| No | No | No
3 to 8 | SWiM LNB| Yes | Yes | Yes
3 to 8 | SWiM8 | Yes | Yes | Yes
9 to 16 | WB616 | No | No | No
9 to 16 | 2x WB68 | No | No | No
9 to 16 | SWiM16 | Yes | Yes | Yes
Over 16 | Complicated | N/A | N/A | N/A

Edited by Grentz, 26 May 2010 - 01:28 PM.

-Grentz
Subscriber since Oct. 1996
HR21-700, HR22-100, H24-100 (SWM)
~Detailed Setup~

Directv Signal Strength Posting Tool - Excel Ver. Web Ver.

#4 OFFLINE   Grentz

Grentz

    Hall Of Fame

  • Topic Starter
  • Registered
  • 5,916 posts
Joined: Jan 10, 2007

Posted 26 May 2010 - 09:06 AM

[table="head;sort=1a"]Name | Definition
BSF | Band Stop Filter (blocks DECA signals)
MRV | Multi-Room Viewing (Old name for the Whole Home DVR Service)
DECA | DirecTV Ethernet to Coax Adapter

[/table]
-Grentz
Subscriber since Oct. 1996
HR21-700, HR22-100, H24-100 (SWM)
~Detailed Setup~

Directv Signal Strength Posting Tool - Excel Ver. Web Ver.

#5 OFFLINE   Grentz

Grentz

    Hall Of Fame

  • Topic Starter
  • Registered
  • 5,916 posts
Joined: Jan 10, 2007

Posted 26 May 2010 - 09:07 AM

Example of a simple Whole Home DVR Service setup with SWiM and DECA.

Posted Image



Please visit this thread for more Connected Home Installation Pics/Diagrams:
http://www.dbstalk.c...ad.php?t=177308

Please visit this thread for more on enabling MRV with your home network:
http://www.dbstalk.c...ad.php?t=177590

Please look at this thread if you have an HR20-100:
http://www.dbstalk.c...ad.php?t=177195


Thanks to BudShark, RAD, BarryB, veryoldschool, RobertE and others for submitting to this thread.
-Grentz
Subscriber since Oct. 1996
HR21-700, HR22-100, H24-100 (SWM)
~Detailed Setup~

Directv Signal Strength Posting Tool - Excel Ver. Web Ver.

#6 OFFLINE   MartyS

MartyS

    Hall Of Fame

  • Registered
  • 2,104 posts
Joined: Dec 29, 2006

Posted 26 May 2010 - 09:14 AM

Great job Grentz. Very well done, informative and easy to use. Hope this one makes it to a Sticky soon!:joy:
Marty

My Setup

Life is in HD and 3D -- be sure to enjoy it!!

Never argue with an idiot.
He will drag you down to his level and beat you with experience.

#7 OFFLINE   bobnielsen

bobnielsen

    Éminence grise

  • DBSTalk Club
  • 7,948 posts
  • LocationBainbridge Island, WA
Joined: Jun 29, 2006

Posted 26 May 2010 - 09:19 AM

Bravo!

#8 OFFLINE   LameLefty

LameLefty

    Hall Of Fame

  • Registered
  • 12,043 posts
Joined: Sep 28, 2006

Posted 26 May 2010 - 09:21 AM

Good job, Grentz! Hope it helps answer a lot of questions for a lot of folks. :up:

"Human sacrifice, dogs and cats living together... mass hysteria!"
Directv since 1997
Will Work for Beer


#9 OFFLINE   davring

davring

    Hall Of Fame

  • DBSTalk Club
  • 6,378 posts
Joined: Jan 13, 2007

Posted 26 May 2010 - 09:28 AM

Very nice, thanks.
HR20-700(2.0TB)>Sony XBR-55HX929
HR20-700>Sony KDL40V2500
OTA RS outdoor ant
Hardwire networked to Cysco Router 6.0 AT&T DSL
MRV enabled
R15-500>Samsung LNT2342H
DirecTV customer since 1997

#10 OFFLINE   joed32

joed32

    Hall Of Fame

  • Registered
  • 2,620 posts
Joined: Jul 27, 2006

Posted 26 May 2010 - 09:36 AM

Could you send a copy of that to the CSRs.

#11 OFFLINE   narrod

narrod

    Godfather

  • Registered
  • 503 posts
Joined: Jul 26, 2007

Posted 26 May 2010 - 09:38 AM

Thank you for your efforts. It answers all the questions I had.

#12 ONLINE   David Ortiz

David Ortiz

    Thirsty from pretzels

  • DBSTalk Club
  • 2,071 posts
  • LocationFresno, CA
Joined: Aug 21, 2006

Posted 26 May 2010 - 09:48 AM

Great work, but a couple of questions/comments. Are AT-9 dishes being replaced? Shouldn't SL3 and SL5 be Yes in the external SWiM needed column?

Edited by David Ortiz, 26 May 2010 - 02:19 PM.
removed quote


#13 OFFLINE   txfeinbergs

txfeinbergs

    Legend

  • Registered
  • 124 posts
Joined: Nov 15, 2005

Posted 26 May 2010 - 10:29 AM

Nice post. Wish this had been available about a week ago when I tried to figure all this stuff out! :D

#14 OFFLINE   barryb

barryb

    Hall Of Fame

  • DBSTalk Club
  • 2,935 posts
Joined: Aug 26, 2007

Posted 26 May 2010 - 10:31 AM

Very good Grentz. ;)
Barry
MY SETUP
You can usually find me helping out in the Quiet Room on Friday chat night.

#15 OFFLINE   gootz

gootz

    Cool Member

  • Registered
  • 11 posts
Joined: Nov 28, 2008

Posted 26 May 2010 - 10:59 AM

What's the difference between the green label sl3s lnb and non green label? I assume the bsf is built in?

If you have a sl3s lnb without green label, does it matter where the bsf goes? I assume it has to go before the splitter regardless of where the swm PI is located?

#16 OFFLINE   RobertE

RobertE

    Hall Of Fame

  • Registered
  • 8,024 posts
Joined: Jun 09, 2006

Posted 26 May 2010 - 11:04 AM

What's the difference between the green label sl3s lnb and non green label? I assume the bsf is built in?


Functionally, yes.

If you have a sl3s lnb without green label, does it matter where the bsf goes? I assume it has to go before the splitter regardless of where the swm PI is located?


Correct. Anywhere between the first splitter and LNB.
Have an Error or Diagnostic code? Find out what it means and how to fix it here: Click Me
Having issues with your HD locals? Report them here: Click Me
Is your receiver compatible with MRV? Check Here

#17 OFFLINE   veryoldschool

veryoldschool

    Lifetime Achiever

  • Moderators
  • 41,653 posts
Joined: Dec 09, 2006

Posted 26 May 2010 - 11:05 AM

What's the difference between the green label sl3s lnb and non green label? I assume the bsf is built in?

If you have a sl3s lnb without green label, does it matter where the bsf goes? I assume it has to go before the splitter regardless of where the swm PI is located?

Yes & Yes [it can go anywhere between the dish & first splitter]
A.K.A VOS

#18 OFFLINE   tsbrady1

tsbrady1

    Legend

  • Registered
  • 150 posts
Joined: Jan 06, 2006

Posted 26 May 2010 - 11:06 AM

Great work, but a couple of questions/comments. Are AT-9 dishes being replaced? Shouldn't SL3 and SL5 be Yes in the external SWiM needed column?


they replaced my AT-9 last Friday for an AU-9 w/ SL3S

#19 OFFLINE   gootz

gootz

    Cool Member

  • Registered
  • 11 posts
Joined: Nov 28, 2008

Posted 26 May 2010 - 11:08 AM

Thanks.

BSF is outdoor rated?

#20 OFFLINE   veryoldschool

veryoldschool

    Lifetime Achiever

  • Moderators
  • 41,653 posts
Joined: Dec 09, 2006

Posted 26 May 2010 - 11:15 AM

Thanks.

BSF is outdoor rated?

"pretty much".
When I mounted mine on the dish, it fit nicely in the support arm and comes with a rubber boot.
A.K.A VOS




spam firewall