Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Free HD for life (24 months for existing subs)


  • Please log in to reply
2475 replies to this topic

#226 OFFLINE   pappy97

pappy97

    Icon

  • No PM's
  • 611 posts
Joined: Nov 14, 2009

Posted 05 June 2010 - 05:05 PM

Are people going through regular CSR's or retention CSR's?
My setup (TV + DirecTV):
Master Bedroom: LG 32" 120hz LCD TV, GENIE Client
Living room: Samsung 46" 120hz LED LCD TV 7000 series, GENIE Master
Dedicated HT: Epson 8700UB projector with 150" 16:9 painted on screen and 180" 2.4:1 painted on screen, HD-DVR (HR22), Denon AVR-890, Klipsch Icon Front Speakers, Center Speaker, and Klipsch Icon Floorstanders for side and rear speakers (6 total floorstanders), subwoofer is BIC America V-1220 12" down-firing sub

...Ads Help To Support This Site...

#227 OFFLINE   briansfsd

briansfsd

    New Member

  • Registered
  • 3 posts
  • LocationSioux Falls
Joined: Jan 18, 2009

Posted 05 June 2010 - 05:08 PM

I just called in and got the 24 month discount as well. Thanks to this forum for helping to save some $$. :D

#228 OFFLINE   dpeters11

dpeters11

    Hall Of Fame

  • DBSTalk Club
  • 14,281 posts
  • LocationCincinnati
Joined: May 30, 2007

Posted 05 June 2010 - 05:11 PM

Are people going through regular CSR's or retention CSR's?


I didn't play the retention game. The first rep transferred me, second rep (HD department or something) set it all up. Third rep took off cinemax I decided to cancel at the same time.

#229 OFFLINE   camo

camo

    Godfather

  • Registered
  • 616 posts
Joined: Apr 15, 2010

Posted 05 June 2010 - 05:21 PM

Are people going through regular CSR's or retention CSR's?


My CSR was located in Utah. Nicest lady ever. I called early 7:30 AM so not sure if she was a regular or retention. Utahans are generally very nice and polite.

#230 OFFLINE   Ed Campbell

Ed Campbell

    Hall Of Fame

  • Registered
  • 1,318 posts
Joined: Feb 17, 2006

Posted 05 June 2010 - 05:21 PM

No, it has to be through D* directly. Either at directv.com or through an agent to sign up is fine


I'm about to pull the trigger on autopay. 1st CSR I spoke to confirmed the $10/month credit for 24 months is how they enter it - given all conditions being in place.

She did mention that - if you prefer a specific date for the autopay, you should do it online. An agent doesn't have that particular item to change.

Edit:

I may have gotten things back-asswards. I just signed up for autopay online and there never was anyplace to set payment date. Confirmation rec'd and I'm about to call and ask for the free HD.

Edit:

Bingo. Though, no one [now] thinks I could specify the recurring date for withdrawal. Online or with a CSR.

But, the 24 months free HD was a piece of cake.

Edited by Ed Campbell, 05 June 2010 - 05:39 PM.


#231 OFFLINE   gphvid

gphvid

    Godfather

  • Registered
  • 498 posts
  • LocationThousand Oaks, Ca
Joined: Jun 19, 2007

Posted 05 June 2010 - 05:27 PM

Is the only way to get this is by talking with at CSR or can you also do this online?

#232 OFFLINE   oldcrooner

oldcrooner

    Godfather

  • Registered
  • 272 posts
Joined: Feb 23, 2004

Posted 05 June 2010 - 05:28 PM

Funny, the stupidest thing I've ever seen is DirecTV's short-sighted marketing and ever-more extravagant new customer-only deals that absolutely, without a shadow of a doubt, incentivize customer turn over. The reason that's stupid is because getting a new customers cost DirecTV infinitely more than retaining an existing one and, therefore, people who bounce back and forth every year or two cost the company a lot of money. Living where I do, where sat is the only option, the vast majority of my neighbors have had both DirecTV and Dish, and go back and forth when one makes them an "offer they can't refuse." (Of the 40 or so homes in our loosely-defined neighborhood, I'd say 2/3 have more than one dish on their roof.)

I also think it's hysterical that my complaints about DirecTV's policies are labeled as "entitlement" by the very people who say they're going to call in, and keep calling, until they get this offer applied to their account. Call me disgruntled, call me a whiner, but Mr. I'm-not-concerned-about-everyone-else-because-I'm-gonna-keep-pressing-until-I-get-this-for-myself is the very definition of entitled.

I absolutely loathe DirecTV's legendary and completely random treatment of their customers, even if I have at times (by reading here and then calling in to request what others have received) benefited from it. Either make an offer available to everybody, or nobody, that fall within a definitive set of guidelines. What one CSR can offer, should be the same as the next. You shouldn't be able to call four times and get four completely different answers/offers. It shouldn't be a process of call center roulette. That complete and absolute unfairness is infuriating. Those who complain the most are not owed the best service. Again, from a business perspective, that not only creates exactly the kind of burned feeling I have, but it also costs you money, paying for the time it takes to answer multiple calls from the same person.

By the way, just for fun, I emailed DirecTV, noting I was a 12-year customer, always on the premier package who used autopay and asking if I was eligible for this current free HD deal and received the following cut-and-paste response ...

"The free HD for Life offer is only available to new customers.

"In order to find out what HD offers are available to you, please call 800-824-9081 between 8:00 AM and 8:00 PM daily. When the system asks for a Personal ID Number (PIN), enter XXX (this PIN is good for five days). We're looking forward to talking to you!

"Once again I would like to thank you for writing."

Oh and, we all already pay DirecTV HD for, with or without the $10/month fee. HD existed on DirecTV before the fee, and will continue to exist after it is, eventually, discontinued. If they raise the package rates by $10 to cover it--which I'm sure will be billed a customer-benefitial "restructuring of their programming tiers" and not a price increase--they do so only to increase their profits, not because they need that $10/customer to provide the service. Don't get me wrong, that is good business, from their side. I note it only because of the people on this forum who are always jumping in to insist that poor DirecTV HAS to charge this fee or that one in order to cover their costs and survive, as if otherwise they would be taking a loss on the services they offer us. ("They have to charge an extra fee because it costs more to provide HD." "The fee is a favor to the customers that are SD only." "They have to charge big up front receiver fees to recoup the cost of development." "Without the DVR fee they couldn't develop the software." B.S. all.) This is not a business that is living close to the margin. While there are, obviously, substantial costs involved in acquiring and distributing DirecTV's programming they'd have to cut their prices just about in half in order to be even close to barely scraping by.


Despite other comments to the contrary, you are completely correct in everything that you've said, IMO. :)
Men become civilized, not in proportion to their willingness to believe, but in proportion to their readiness to doubt.
--Ambrose Bierce

#233 OFFLINE   Xsabresx

Xsabresx

    Icon

  • Registered
  • 986 posts
Joined: Oct 08, 2007

Posted 05 June 2010 - 05:34 PM

What is the big deal about autopay? I have had autopay for the entire 10 years I have been with them. They have always charged it directly to my credit card. I have never had an issue.



There is no big deal. I just like to pay when I want to pay. Might be the day the bill cuts or as late as on the actual due date. I just like to control it is all.

since 2001

HR20-700 -- LG 55LH55 LCD
HR23-700 -- Sony KDL-60EX500 LCD
HR21-100 --Vizio VA26LHDTV10T
HR24-500 -- Samsung UN32EH5000FXZA

 

#234 OFFLINE   Hdhead

Hdhead

    Hall Of Fame

  • Registered
  • 1,234 posts
Joined: Jul 30, 2007

Posted 05 June 2010 - 05:35 PM

ControlFreak
2 - HR20-100s
1 - HR21-100
1 - HR21-700
1 - HR34 Genie
1 - H24-100
1 - H24-200
SWM16/DECA

#235 OFFLINE   gbubar

gbubar

    Legend

  • Registered
  • 159 posts
Joined: Feb 03, 2004

Posted 05 June 2010 - 05:42 PM

I called and was directed to the "Promotional Dept." I spoke with "Beth" and was offered 24 months free HD. Like everyone else I hope this fee goes away within the 24 months I get the 10 rebate on my bill.
HR22-100
HR20-700
HR20-100
H21-100
HR24-500
Whole House DVR

5LNB Slimline Dish and International Dish

#236 OFFLINE   John4924

John4924

    Icon

  • Registered
  • 606 posts
Joined: Mar 19, 2007

Posted 05 June 2010 - 05:55 PM

Well, on the advice of people on this forum, I just called, spoke with a very nice man named Charles, and he applied my $10 credit for 24 months! :)

I have to believe that this HD fee will be gone by then anyway.

I love this forum :D

#237 OFFLINE   GrumpyBear

GrumpyBear

    Hall Of Fame

  • Registered
  • 3,233 posts
Joined: Feb 01, 2006

Posted 05 June 2010 - 05:59 PM

There is no big deal. I just like to pay when I want to pay. Might be the day the bill cuts or as late as on the actual due date. I just like to control it is all.

I understand those not wanting to use Autopay. I personally haven't had a problem, my parents had a Nightmare with both AOL and Pegasus(when they had Direct) Parents, even closed a card once and AOL still billed it and they were billed on a closed credit card, while fighting tooth and nail to close out thier account.

I only use Autopay for, Mortgage and Car payment, and I recieved discounts on both for using Autopay, both have ending dates, only exception is Vonage, and Vonage emails me the day they process my payment. I don't like autopay on a revolving service items, that get paid one month on this date, and a different date the next month. Or if I close that account, I don't have to worry about them, missing the flag that my account is CLOSED. A problem I have had with companies like Earthlink and local Newspaper companies.

I pay every bill I have online, I still have .34 stamps, use paperless billing on all accounts, as its easier to save away, and I always get emailed the bill weeks before the due date, and plenty of time to fix a problem before it needs to be paid. I prefer to have control over when my bills get paid, prefer to keep my checkbook, balanced as I run it, instead of having to wait for somebody to post something.

#238 OFFLINE   bratboy

bratboy

    Legend

  • Registered
  • 244 posts
Joined: Apr 05, 2008

Posted 05 June 2010 - 06:00 PM

For once I can truly say "I Win!"

Just called and got the 24 month deal. In the end this is what I got for my $145 investment in mrv:
2 Hr24's
Kept Hr22
Whole Deca house wiring
$5 off 3 months some of my movie channels
$10 off for 1 year customer loyalty reward of some sort
$10 off for 24 months of HD access

All in all I think I made out like a bandit. Sometimes it pays to fight to keep temper, at least this time it did.
2 x HR24-500's
1 x HR22NC-100 China 1/21/09 via component
Slimline 5 LNB connected via SWM
TV-JVC HD-52Z575 D-ila
Amp-Yamaha HR-5730

#239 OFFLINE   mikeny

mikeny

    Hall Of Fame

  • Registered
  • 1,914 posts
Joined: Aug 20, 2006

Posted 05 June 2010 - 06:02 PM

Well, on the advice of people on this forum, I just called, spoke with a very nice man named Charles, and he applied my $10 credit for 24 months! :)

I have to believe that this HD fee will be gone by then anyway.

I love this forum :D

I agree. I called about another issue earlier and asked if they could change my 6 months offer to 24 months. The rep said this wouldn't be possible but encouraged me to call in when my promo expires and they will put in another 24 months then. He said "this isn't going anywhere" and also reasserted that folks with Verizon Bill Bundling (at least if you're on on autopay with them) are "completely compatible".

You would have to think that the fee will be fazed out soon enough.
SL3 SWM, 3 HR24-500s, H25-500, DECA

#240 OFFLINE   hyde76

hyde76

    Legend

  • Registered
  • 105 posts
Joined: Nov 26, 2007

Posted 05 June 2010 - 06:10 PM

So, now all of you that got the two year deal are now under a new two year contract, right? I like many others, hate contracts and I still have the TC + package from many years ago, with HD and DVR added. I'd rather not go back under contract, given that I've not worked a day in 11 months. If the wife wasn't working we would've cancelled long ago. But, a break in the monthly bill would be nice.

#241 OFFLINE   viperlmw

viperlmw

    AllStar

  • Registered
  • 76 posts
Joined: Oct 20, 2007

Posted 05 June 2010 - 06:10 PM

I bundle with Qwest, and was able to get 12 months free HD access. Shows as a $10 credit online. TC+

#242 OFFLINE   matt

matt

    Hall Of Fame

  • Registered
  • 4,858 posts
Joined: Jan 11, 2010

Posted 05 June 2010 - 06:11 PM

Called in an got it on the first try. They wanted to take me to a current package from my PLUS DVR which includes the $7 DVR fee in it to a Choice Xtra where I would have to pay the $7.

Obviously the HD access fee will die away after some time, but the DVR fee will remain, so I wasn't going to trade that off just to save $3 a month.

BUT

I mentioned some people on the forum have been able to keep their legacy package and still get the credit. She told me that it wasn't possible, so I asked if there was someone else she could ask about it. She put me on hold for a little bit and came back and told me they did an override and my account would now receive the credit, I was still on the legacy package, and the DVR service was still included. It showed up right away on my online account :)

Any check yet to see if getting this credit extends the contract? I am only in about 6 months into mine so I don't really care that much, but just curious :D

#243 OFFLINE   gabe222

gabe222

    New Member

  • Registered
  • 2 posts
Joined: May 15, 2008

Posted 05 June 2010 - 06:23 PM

This is my first post but I had to write to thank everyone for the info on the free HD access. I just called and talked to a CSR who transferred me to another CSR. I asked if I could get the HD free for two year deal if I signed up for autopay. His response was that if I was eligible, I would get it and if I wasn't eligible, he'd make me eligible. After a few visits to his supervisor, the CSR said I could get the free HD deal. (I assume it was for 2 years and not for life). In the end, he had to send my info to billing because he said his computer wasn't able to get the credit established but said billing would get it done. Every dollar off my monthly bill helps!:)

#244 OFFLINE   camo

camo

    Godfather

  • Registered
  • 616 posts
Joined: Apr 15, 2010

Posted 05 June 2010 - 06:25 PM

I understand those not wanting to use Autopay. Parents, even closed a card once and AOL still billed it and they were billed on a closed credit card, while fighting tooth and nail to close out thier account.


AOL is famous for this. They use to send AOL disk in the mail and anyone that signed up for the free trial was sucked in if they did not read the fine print. Email for cancel was not sufficient you had to call or send a letter and it was in very fine print. How they got away with billing closed cards is beyond me. It happened for 6 months before I found it. The card was closed so never paid attention of the statement as I was paying it down.

#245 OFFLINE   xmetalx

xmetalx

    Godfather

  • Registered
  • 289 posts
Joined: Jun 02, 2009

Posted 05 June 2010 - 06:29 PM

No, any credits do not extend your contract at all. Only receiver upgrades or own to leased receiver replacement will affect your contract
DirecTV employee since 2008
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, Dish Network, or any other company.


There's no place like ~/

#246 OFFLINE   ATARI

ATARI

    Hall Of Fame

  • Registered
  • 1,876 posts
Joined: May 10, 2007

Posted 05 June 2010 - 06:31 PM

This is my first post but I had to write to thank everyone for the info on the free HD access. I just called and talked to a CSR who transferred me to another CSR. I asked if I could get the HD free for two year deal if I signed up for autopay. His response was that if I was eligible, I would get it and if I wasn't eligible, he'd make me eligible. After a few visits to his supervisor, the CSR said I could get the free HD deal. (I assume it was for 2 years and not for life). In the end, he had to send my info to billing because he said his computer wasn't able to get the credit established but said billing would get it done. Every dollar off my monthly bill helps!:)


:welcome_s

Glad you had good luck with CSR roulette.

#247 OFFLINE   bratboy

bratboy

    Legend

  • Registered
  • 244 posts
Joined: Apr 05, 2008

Posted 05 June 2010 - 06:51 PM

No, any credits do not extend your contract at all. Only receiver upgrades or own to leased receiver replacement will affect your contract


Your right. She didn't say I was locked into a commitment. Only that it would stay up to 24 months if kept current and don't stop service. In my case its just convienent because to do my dbl Hr24 upgrade required a commitment. They will both expire at the same time.
2 x HR24-500's
1 x HR22NC-100 China 1/21/09 via component
Slimline 5 LNB connected via SWM
TV-JVC HD-52Z575 D-ila
Amp-Yamaha HR-5730

#248 OFFLINE   gib4500

gib4500

    AllStar

  • Registered
  • 83 posts
Joined: Apr 10, 2004

Posted 05 June 2010 - 07:05 PM

Cool got in on the 24 month free hd as well. Hopefully after then it will be free anyway. The lady said i had to remain on auto pay and stay at the directv choice plus package or above. Sounds good to me. Thanks to those people posting about the deal.

#249 OFFLINE   bixler

bixler

    Hall Of Fame

  • Registered
  • 1,257 posts
Joined: Oct 14, 2008

Posted 05 June 2010 - 07:07 PM

I'm about to pull the trigger on autopay. 1st CSR I spoke to confirmed the $10/month credit for 24 months is how they enter it - given all conditions being in place.

She did mention that - if you prefer a specific date for the autopay, you should do it online. An agent doesn't have that particular item to change.

Edit:

I may have gotten things back-asswards. I just signed up for autopay online and there never was anyplace to set payment date. Confirmation rec'd and I'm about to call and ask for the free HD.

Edit:

Bingo. Though, no one [now] thinks I could specify the recurring date for withdrawal. Online or with a CSR.

But, the 24 months free HD was a piece of cake.


I've was told by a CSR that the autopay day is the day that you activate it online so your best bet is to activate it a few days after you are billed but sometime prior to your due date. Or I guess you could do it on your due date.:)
Slimline5.....SWM 8.....SWS-8 8 way splitter
PI feeds SWS-8 splitter and HR 21-100 in Media Room 0x62c 3:59am 12/18/12
SWS-8 splitter feeds HR 22-100 in Family Room 0x62c 3:59am 12/18/12 wireless ethernet connection via Linksys WET610N
SWS-8 splitter feeds HR 22-100 in Master Bedroom 0x62c 3:59am 12/18/12
SWS-8 splitter feeds H 21-100 in Guest Bedroom 0x45d2 3:27am 6/27/12

#250 OFFLINE   kevinturcotte

kevinturcotte

    Hall Of Fame

  • Registered
  • 3,942 posts
  • LocationOutside Portland, ME
Joined: Dec 19, 2006

Posted 05 June 2010 - 07:11 PM

Autopay=Arm Twisting


I agree. I don't care WHAT kind of deal they give me, I REFUSE to do autopay!




Protected By... spam firewall...And...