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Guest Message by DevFuse

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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#2261 OFFLINE   gpauljr

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Posted 21 July 2012 - 09:44 AM

Just got a post card saying that I now have free HD access for two years. It reminds me that must keep Auto pay and a few other packages. This is a continuation since I had the free HD for the past two years. Haven't checked my latest bill to make sure it is still being taken off.

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#2262 OFFLINE   bflora

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Posted 21 July 2012 - 09:53 AM

Just got a post card saying that I now have free HD access for two years. It reminds me that must keep Auto pay and a few other packages. This is a continuation since I had the free HD for the past two years. Haven't checked my latest bill to make sure it is still being taken off.


I bet you ill lose the $10 off when your initial 24 months is up. Has anyone had this additional free HD access honored without having to contact D*?

#2263 OFFLINE   txfeinbergs

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Posted 21 July 2012 - 02:45 PM

I called and got a nice CSR. She was able to add the $10 off for another 24 months. I really didn't expect that based on all of the different results people are getting in this forum.

This is what it shows up as:

Date Access Card Description Price Tax
07/21/2012 XXXXXXXX1804 Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) ($0.63)

So whoever is saying that it isn't an option in their systems is definitely not correct. Well, maybe they are correct for their accounts.

#2264 OFFLINE   txfeinbergs

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Posted 21 July 2012 - 02:46 PM

I bet you ill lose the $10 off when your initial 24 months is up. Has anyone had this additional free HD access honored without having to contact D*?


As per last post, honored, yes, without calling DirecTV, no.

#2265 OFFLINE   stususs

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Posted 21 July 2012 - 07:46 PM

I said "cancel" during the voicemail prompts. I do not know if I was actually speaking with a Retention CSR.

After some hemming and hawing the CSR renewed me for an additional 24 months of $10 HD credit. I then requested and received a single $10 credit for the month of billing that did not include the HD credit.

#2266 OFFLINE   DJ Rob

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Posted 21 July 2012 - 11:06 PM

I posted last month that I had called and they renewed my free HD for 2 years. Well, my bill came and it isn't on there. I called and they couldn't find any record of when I talked to the person last month about it. And was told there was nothing they could do. Nice one Directv. :(

Directv HR44-500, HR24-100, HR24-500
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#2267 OFFLINE   DodgerKing

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Posted 22 July 2012 - 08:10 AM

They said they could see it on my account. But the first month of the promo starts in August, which is why it didn't show on my bill. They told me it should show on August 19th.

#2268 OFFLINE   bflora

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Posted 22 July 2012 - 08:26 AM

This whole approach of making it up as they go along and saying whatever to get rid of the caller is getting very annoying. It reminds me of a very amateurish con man or a pathological liar that can't keep his story straight. I've been with D* since 1995 and pay close to $200 per month. Is this gross incompetence or a colossal shell game? Either way I am very concerned. There is obviously incompetence in the mailing and email distribution of the new 24 month program, but to then not honor it is simply PR suicide. To tell some customers that there is no longer a free-HD program and then give others varying periods of extension up to 24 months is unacceptable.

#2269 OFFLINE   tekie99

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Posted 22 July 2012 - 09:19 AM

My credit was gone this month also.. apparently it expired (6/10-6/12). Though I told the rep that I received an email and post card stating it was being renewed.. After 3 transfers I got someone who could give me the 2 year credit again, and even gave me an additional $10 credit for this month that I missed.

Intput/Source Equipment
(1) DirecTV HR44-500 HD DVR
(2) DirecTV HR24-500 HD DVR
(1) DirecTV C31 Clients


Output Display Equipment
65" Vizio 3D/LCD M3D650SV (1080p) [HR44/HDMI]
47" Vizio LCD (1080p) [HR24/HDMI]
32" Vizio LCD (1080p) [HR24/HDMI]

 


#2270 OFFLINE   lesz

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Posted 22 July 2012 - 09:37 AM

This whole approach of making it up as they go along and saying whatever to get rid of the caller is getting very annoying. It reminds me of a very amateurish con man or a pathological liar that can't keep his story straight. I've been with D* since 1995 and pay close to $200 per month. Is this gross incompetence or a colossal shell game? Either way I am very concerned. There is obviously incompetence in the mailing and email distribution of the new 24 month program, but to then not honor it is simply PR suicide. To tell some customers that there is no longer a free-HD program and then give others varying periods of extension up to 24 months is unacceptable.


I'm confident that only a very small percentage of DIRECTV customers follow forum discussions and that the number of DIRECTV customers who even knew about the free HD with auto bill pay credit or who know that significant other discounts are available is quite small. That is what allows DIRECTV to continue to apply different rules to different customers, whether it be based on account histories or more arbitrary decision making, without severe PR backlash. I'm also confident that, if the majority of DIRECTV customers knew that some are paying significantly less for the same services than others are paying, the backlash would be at a much higher level.

#2271 OFFLINE   bflora

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Posted 22 July 2012 - 10:37 AM

I'm confident that only a very small percentage of DIRECTV customers follow forum discussions and that the number of DIRECTV customers who even knew about the free HD with auto bill pay credit or who know that significant other discounts are available is quite small. That is what allows DIRECTV to continue to apply different rules to different customers, whether it be based on account histories or more arbitrary decision making, without severe PR backlash. I'm also confident that, if the majority of DIRECTV customers knew that some are paying significantly less for the same services than others are paying, the backlash would be at a much higher level.


I agree. However what kind of idiocy is this sending of the postcards and emails. If the free HD had just been allowed to expire, so be it, but why "poke the bear" like this?

#2272 OFFLINE   Ruffread

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Posted 22 July 2012 - 02:46 PM

I put this on another programming thread: My latest bill was $10.00 more, and no more free HD programming after 2 years. I called, and the first customer serv. rep said that the best he could do was $5.00 per month off for 3 months, and transferred me to a "specialist". I explained that Dish and AT&T were giving free HD access, and asked what could be done to bring my cost back down. I was offered $10.00 off per month for 24 months, with a 2 year commitment, plus the $5.00 for 3 months. I accepted.
After 15 years with Directv, we should not have to ask for these comps. They should be automatic!

#2273 OFFLINE   heidic

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Posted 23 July 2012 - 09:25 AM

Originally Posted by bflora
I bet you ill lose the $10 off when your initial 24 months is up. Has anyone had this additional free HD access honored without having to contact D*?


So far, yes. My last statement was for month number 25, and the credit was still there. Looks like I'm one of the few lucky ones.

#2274 OFFLINE   rbpeirce

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Posted 23 July 2012 - 10:16 AM

Actually, they skipped a month so it works out to 25 months.

I had to call and they would not extend it. They did give me a $10/mo credit for 12-mos, which is the same thing but not the same.

This is not as good as some of the deals people have mentioned here but it was all I could get at the time.

#2275 OFFLINE   gpauljr

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Posted 23 July 2012 - 10:46 AM

After receiving the post card offering another $10 HD credit for 24 months I checked my bill and found that they had removed the credit on the July bill. I called and the first person offered a $10 credit for one year. I objected and was transferred to another person who said she didn't have the credit for 24 months on her screen. They transferred me to a third person who knew what I was referring to. She credited me the $10 for July and said she would extend it for 24 months. I shouldn't have taken three persons to handle something that I received a notice about, but it did. Everyone was friendly but evidently did not have this type of credit on their particular screen. The third person did make a statement when I mentioned that new accounts received free HD for life. She said that was for the life of the contract which was two years. Guess everyone has a different view of "life".

#2276 OFFLINE   lesz

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Posted 23 July 2012 - 10:55 AM

So far, yes. My last statement was for month number 25, and the credit was still there. Looks like I'm one of the few lucky ones.


Don't be so sure that your credit was automatically extended. About a year ago, there was a glitch that caused everyone to miss one month's credit. After that, DIRECTV extended the 24 month credit by adding an additional month for all/most people. Thus, I would not be surprised if your credit disappears next month, and I'm not sure that anyone has actually gotten a renewal of the credit without having to call in and jump through the required hoops with one or more CSR.

#2277 OFFLINE   rbpeirce

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Posted 23 July 2012 - 11:42 AM

After receiving the post card offering another $10 HD credit for 24 months


I wonder what determined who got these cards? I didn't. I have had the two year credit and I've been a subscriber longer than I can remember, but the best I could do is $10 for twelve months.

#2278 OFFLINE   dudester

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Posted 23 July 2012 - 12:27 PM

So when does the free HD for LIFE expire. Thats the kicker for me. Joe blows signs a new account and gets it for life, but the smow thats been with them for a while and not jumping providers evert two years has to beg for a 2 year only discount. From these threads maybe iit can be had and maybe not. Maybr for another 12 or maybe 24 depending on who answers the phone and what kind of mood their in. If they offered for life then there should not of been no 24 month plan. Its BS and discrimination.

#2279 OFFLINE   sbl

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Posted 23 July 2012 - 02:38 PM

Yes, it is, but that's the way it works in many business areas. New customers get deals existing customers don't. I was rather astonished that they offered us free HD for 24 months.

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#2280 OFFLINE   codespy

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Posted 23 July 2012 - 08:20 PM

I called and got a nice CSR. She was able to add the $10 off for another 24 months. I really didn't expect that based on all of the different results people are getting in this forum.

This is what it shows up as:

Date Access Card Description Price Tax
07/21/2012 XXXXXXXX1804 Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) ($0.63)

So whoever is saying that it isn't an option in their systems is definitely not correct. Well, maybe they are correct for their accounts.


Spoke with very nice CSR (not front line). Here is what I said....

-First I praised her/DirecTV for getting Viacom deal done even though we missed our shows for a while.

-Then said I got the email from DirecTV on 6/15/12 and postcard on 7/3/12 stating continuation with autopay. She put 24mth credit on instantly. I asked about being charged in July for the fee, she immediately credited it (got email confirmation).

-We discussed loss of several TVApps which she confirmed and apologized, but she gave me some informtion to come on the new ones.

-Lastly, I asked how much the price is for standalone Redzone, she came back confirmed it was standalone from ST, and said she could add that on at no charge to my account due to my history (since 1998).

I was very pleased and tried to give her a hug over the phone. Very happy with my DirecTV service, yet again.

07/23/2012 XXXXXXXX3377 Red Zone Channel 2012 HD - Charge $0.00 $0.00
07/23/2012 XXXXXXXX3377 Red Zone Channel 2012 - Charge $0.00 $0.00
07/23/2012 Customer Satisfaction Credit - Gen Reten CRG ($10.00) ($0.50)
07/23/2012 XXXXXXXX7377 Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) ($0.50)

Edited by codespy, 24 July 2012 - 09:57 AM.
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