As has been pointed out repeatedly the words extended, in addition to, or any other verbiage is not on any of the information sent out. It was nothing more than the original information on the qualifications.
Should they ahve been sent out? No but they also in no way state that the offer was additional or on top of a prior offer. However this has been rehashed so many times it's not going to change anyone's mind on what they want to believe.
I wanted to believe what was being told to me on the phone, forget the "disputed" email and card. D* unequivocally misinformed me at 3 levels. Only Retention got the story straight, and realized how incompetent the CSRs and Supervisors had been. They admitted as much. They (CSR and Superviso) even attempted to extort a one or two year commitment in order to honor what was (clear to me) the offer. That was the point where I called retention.
When hundreds of people read an offer one way, (and there was no purpose in sending out the email and card, if it was a two year old offer), then something was very, very wrong in the communication. Let's not forget that the post card I got said I wasn't on autopay as well...when I've been on autopay without interruption since 1995.People can deflect by disputing wording all they want. This is D*'s screwup from the word go, even if one completely ignores the email. The phone misinformation and erroneous post card saying I wasn't on autopay, saying I would lose free HD Access, are indisputable.
It is beyond me why anyone would even be inclined to defend such sloppy performance both in writing (you aren't on autopay) and in my phone call, the legion of errors, misinformation and general incompetence of which was detailed in one of my earlier posts.
The only reason I posted yet another comment on this topic is the main subject seemed to have gotten lost in personality disputes. I'll say it one more time:D* handling of my particular situation was disgraceful, and it doesn't appear that I was alone
. Only Retention straightened it out.
Reminds me of the old Simon and Garfunkel lyric:
"A man hears what he wants to hear and disregards the rest...":)
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