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Guest Message by DevFuse

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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#2321 OFFLINE   sdicomp

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Posted 30 July 2012 - 05:45 PM

Just had to call because my latest statement dropped the credit. After much arguing, and ending up with retention, I have the credit for another 24 months. Hopefully by the end of this term they won't charge an HD access fee.

BTW, they claim the postcard was simply a reminder to keep auto pay/paperless for the credit, not anything about an extension. I'm quite sure the card I received talked about extending for 24 months, but I tossed the card. Anybody have it to confirm?


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#2322 OFFLINE   codespy

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Posted 30 July 2012 - 08:51 PM

Call back, tell them you're looking for some help on your bill - you're on a fixed income, and see what they offer. Just be pleasant, if you're a long time customer I would think they will do something for you. Good luck.


Good advice....and hopefully he won't get Shades as a CSR or he won't stand a chance. !rolling

#2323 OFFLINE   miesque1127

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Posted 30 July 2012 - 09:45 PM

Good advice....and hopefully he won't get Shades as a CSR or he won't stand a chance. !rolling


Good one!!!

#2324 OFFLINE   bumeister

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Posted 31 July 2012 - 12:23 PM

My 24-month $10 HD credit expired, I just got off the phone with retention. She was adamant that she could not extend the HD credit, but could/would not tell me why I no longer qualify. She did offer me a DVR fee credit of $8/month for 12 months. I guess a difference of two bucks a month isn't that big a deal, though I would have preferred an extension of the existing deal.

I dunno, maybe I'll give it a few days and try retention again. I did drop HBO immediately after the call, the rep asked me what we liked to watch but offered no programming to me.

#2325 OFFLINE   rgs825

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Posted 31 July 2012 - 12:49 PM

I did drop HBO immediately after the call, the rep asked me what we liked to watch but offered no programming to me.


Next time they ask that, tell them hard core porn. There will be a very long period of silence on the other end. :lol:

Seems to me that this credit should be standard across the board for everyone. Either offer the HD discount to everyone, or don't. Better yet, just include HD in the monthly base price and be done with it. Don't understand why HD is considered a premium at this point.

#2326 OFFLINE   miesque1127

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Posted 31 July 2012 - 12:56 PM

Exactly.

Practically everyone had HD service, it shouldn't be treated as a special add on.

#2327 OFFLINE   bumeister

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Posted 31 July 2012 - 01:02 PM

Next time they ask that, tell them hard core porn. There will be a very long period of silence on the other end. :lol:

Seems to me that this credit should be standard across the board for everyone. Either offer the HD discount to everyone, or don't. Better yet, just include HD in the monthly base price and be done with it. Don't understand why HD is considered a premium at this point.


lol RE: the pr0n suggestion.

I couldn't help myself, I just had to call back and see what the deal was. I got a friendlier rep, she said that since the other rep had already entered the DVR fee into the system she could not extend the HD credit. But, she did give me a one-time credit of $24 to account for the $2/mo difference. Good enough. She said "Just call back right before the credit expires and we'll see what we have available."

She also threw in 6 months of Showtime. I can't say I am displeased, in the end, although it does kind of suck that it's so variable from rep to rep.

#2328 OFFLINE   cobaltblue

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Posted 01 August 2012 - 01:28 PM

Contacted D* regarding my ending 2yr HD credit. The Retention CSR gave me a very good deal. I received my $10 HD for one more year plus an additional $10 Base Package credit for a year. The rep was very helpful and informative.

#2329 OFFLINE   levibluewa

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Posted 01 August 2012 - 09:06 PM

Called today to clarify an over-billing issue, the $10 HD fee being part of the issue. Retention told me that the 24-month free HD had expired and that offer was NOT currently available. Really!!! Retention failed, now I save $79 a month :)

#2330 OFFLINE   usnret

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Posted 01 August 2012 - 09:13 PM

I called today as my free HD ran out. CSR couldn't extend the HD but did give me $10 per month on my basic package for 12 months. Better than not getting anything.
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#2331 OFFLINE   Badger

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Posted 02 August 2012 - 08:12 AM

I called Direct a few minutes ago and got my free $10 HD fee extended for 24 months. I called and got a regular phone person who said I couldn't have the 24 month extension so asked to be transfered to retention. Retention told me almost immediatly I would get the 24 month extension and in a few minutes it was a done deal! they will credit me $20 on the next bill to make up for the $10 not on the bill I received yesterday.
Just ask for retention when you call and you will have a better chance of getting the extention. I had to wait on hold for about 2 minutes while he checked something which I figured was my account status and longevity with Direct etc. but he had told me even before the hold that I would get the 24 month extension.

#2332 OFFLINE   codespy

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Posted 02 August 2012 - 06:45 PM

That's great news. Maybe they have extra sympathy for us folks in Wisconsin. :)

#2333 OFFLINE   kwasmo

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Posted 03 August 2012 - 07:19 AM

I called yesterday and got NFL Max for 24.99 for 6 months. Also gave me:

08/01 08/31 PREMIER Save on HBO for 6 Mos -5.00 Credit

08/01 08/31 PREMIER Save $5/6 Mos on STARZ -5.00 Credit

08/01 08/31 PREMIER Save $5/6 Mos on SHOWTIME -5.00 Credit

08/01 08/31 PREMIER $10 Off SPORTS for 6 Mos -10.00 Credit


So I called back today to try and get 10.00 off HD for 24 months and retention would only give me 10.00 off for 6 moths.

I've been a subscriber since 1999 with the premium package including all the little extra's and NFL & MLB. My normal bill is over 230.00 a month with the extra tv's I have.

#2334 OFFLINE   jdspencer

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Posted 03 August 2012 - 02:04 PM

So what are the chances that I'll get the $10 off reinstated if I call?
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#2335 OFFLINE   wahooq

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Posted 03 August 2012 - 03:52 PM

I called my electric company and asked for any kind of discounts.......didn't get any
My comments and opinions are my own and not necessarily those of DirecTV.

#2336 OFFLINE   RACJ2

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Posted 03 August 2012 - 06:39 PM

I called my electric company and they wouldn't give me a discount either. So I switched to another electric provider.
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#2337 OFFLINE   dpeters11

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Posted 03 August 2012 - 07:06 PM

I called my electric company and they wouldn't give me a discount either. So I switched to another electric provider.


But to more closely match some customers, in a year or two you'd need to ask your new company for discounts, then switch if they don't give enough, rinse and repeat. There are some that switch between Dish and DirecTV every two years like clockwork to get the new subscriber deals. It would drive me crazy, not to mention the wife.

#2338 OFFLINE   Tom Robertson

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Posted 03 August 2012 - 09:15 PM

I called my electric company and asked for any kind of discounts.......didn't get any


I called my electric company and told them I'd switch to any of the other electric companies in my area. They laughed. That is why they are a monopoly and Pay TV is not (well, less so.)

I also went to Starbucks and asked for an occasional discount. They gave me coupons to keep me. (Actually just a story, I don't drink coffee. But other companies I deal with do give me coupons or discounts from to time.) :)

And we also need to remember the industry. This industry is fighting to keep customers via give-aways. Other industries use manufacturers coupons or mail-in rebates (that they know only a small percentage will redeem.)

The game is afoot so we play. :)

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#2339 OFFLINE   RACJ2

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Posted 04 August 2012 - 01:28 PM

But to more closely match some customers, in a year or two you'd need to ask your new company for discounts, then switch if they don't give enough, rinse and repeat. There are some that switch between Dish and DirecTV every two years like clockwork to get the new subscriber deals. It would drive me crazy, not to mention the wife.

Not if they are the cheapest available. Switching electric providers is a bit less painful. The only change is who you send the payment to. The point is, if you don't like the price and can't get a discount, you can always switch providers.

I called my electric company and told them I'd switch to any of the other electric companies in my area. They laughed. That is why they are a monopoly and Pay TV is not (well, less so.)...

Peace,
Tom

May have a monopoly in Wisconsin, but not in Texas. For a 12 mo contract, we have 69 choices from electric providers.

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#2340 OFFLINE   Davenlr

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Posted 04 August 2012 - 01:48 PM

Well, they wouldnt renew my HD, so I canceled auto bill pay, and paperless billing. At least I will know what the bill is now before its taken out of my account. Maybe they will offer me HD later to renew billpay. If not, at least I am doing my part to support the USPS.

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