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Guest Message by DevFuse

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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#241 OFFLINE   viperlmw

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Posted 05 June 2010 - 06:10 PM

I bundle with Qwest, and was able to get 12 months free HD access. Shows as a $10 credit online. TC+

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#242 OFFLINE   matt

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Posted 05 June 2010 - 06:11 PM

Called in an got it on the first try. They wanted to take me to a current package from my PLUS DVR which includes the $7 DVR fee in it to a Choice Xtra where I would have to pay the $7.

Obviously the HD access fee will die away after some time, but the DVR fee will remain, so I wasn't going to trade that off just to save $3 a month.

BUT

I mentioned some people on the forum have been able to keep their legacy package and still get the credit. She told me that it wasn't possible, so I asked if there was someone else she could ask about it. She put me on hold for a little bit and came back and told me they did an override and my account would now receive the credit, I was still on the legacy package, and the DVR service was still included. It showed up right away on my online account :)

Any check yet to see if getting this credit extends the contract? I am only in about 6 months into mine so I don't really care that much, but just curious :D

#243 OFFLINE   gabe222

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Posted 05 June 2010 - 06:23 PM

This is my first post but I had to write to thank everyone for the info on the free HD access. I just called and talked to a CSR who transferred me to another CSR. I asked if I could get the HD free for two year deal if I signed up for autopay. His response was that if I was eligible, I would get it and if I wasn't eligible, he'd make me eligible. After a few visits to his supervisor, the CSR said I could get the free HD deal. (I assume it was for 2 years and not for life). In the end, he had to send my info to billing because he said his computer wasn't able to get the credit established but said billing would get it done. Every dollar off my monthly bill helps!:)

#244 OFFLINE   camo

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Posted 05 June 2010 - 06:25 PM

I understand those not wanting to use Autopay. Parents, even closed a card once and AOL still billed it and they were billed on a closed credit card, while fighting tooth and nail to close out thier account.


AOL is famous for this. They use to send AOL disk in the mail and anyone that signed up for the free trial was sucked in if they did not read the fine print. Email for cancel was not sufficient you had to call or send a letter and it was in very fine print. How they got away with billing closed cards is beyond me. It happened for 6 months before I found it. The card was closed so never paid attention of the statement as I was paying it down.

#245 OFFLINE   xmetalx

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Posted 05 June 2010 - 06:29 PM

No, any credits do not extend your contract at all. Only receiver upgrades or own to leased receiver replacement will affect your contract
DirecTV employee since 2008
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, Dish Network, or any other company.


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#246 OFFLINE   ATARI

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Posted 05 June 2010 - 06:31 PM

This is my first post but I had to write to thank everyone for the info on the free HD access. I just called and talked to a CSR who transferred me to another CSR. I asked if I could get the HD free for two year deal if I signed up for autopay. His response was that if I was eligible, I would get it and if I wasn't eligible, he'd make me eligible. After a few visits to his supervisor, the CSR said I could get the free HD deal. (I assume it was for 2 years and not for life). In the end, he had to send my info to billing because he said his computer wasn't able to get the credit established but said billing would get it done. Every dollar off my monthly bill helps!:)


:welcome_s

Glad you had good luck with CSR roulette.

#247 OFFLINE   bratboy

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Posted 05 June 2010 - 06:51 PM

No, any credits do not extend your contract at all. Only receiver upgrades or own to leased receiver replacement will affect your contract


Your right. She didn't say I was locked into a commitment. Only that it would stay up to 24 months if kept current and don't stop service. In my case its just convienent because to do my dbl Hr24 upgrade required a commitment. They will both expire at the same time.
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#248 OFFLINE   gib4500

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Posted 05 June 2010 - 07:05 PM

Cool got in on the 24 month free hd as well. Hopefully after then it will be free anyway. The lady said i had to remain on auto pay and stay at the directv choice plus package or above. Sounds good to me. Thanks to those people posting about the deal.

#249 OFFLINE   bixler

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Posted 05 June 2010 - 07:07 PM

I'm about to pull the trigger on autopay. 1st CSR I spoke to confirmed the $10/month credit for 24 months is how they enter it - given all conditions being in place.

She did mention that - if you prefer a specific date for the autopay, you should do it online. An agent doesn't have that particular item to change.

Edit:

I may have gotten things back-asswards. I just signed up for autopay online and there never was anyplace to set payment date. Confirmation rec'd and I'm about to call and ask for the free HD.

Edit:

Bingo. Though, no one [now] thinks I could specify the recurring date for withdrawal. Online or with a CSR.

But, the 24 months free HD was a piece of cake.


I've was told by a CSR that the autopay day is the day that you activate it online so your best bet is to activate it a few days after you are billed but sometime prior to your due date. Or I guess you could do it on your due date.:)
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SWS-8 splitter feeds HR 22-100 in Master Bedroom 0x62c 3:59am 12/18/12
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#250 OFFLINE   kevinturcotte

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Posted 05 June 2010 - 07:11 PM

Autopay=Arm Twisting


I agree. I don't care WHAT kind of deal they give me, I REFUSE to do autopay!

#251 OFFLINE   camo

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Posted 05 June 2010 - 07:19 PM

I agree. I don't care WHAT kind of deal they give me, I REFUSE to do autopay!


I pay everything but the mortgage with auto pay. Including utilities. Makes life a lot easier. The reason the mortgage is not, is the larger amount and 14 day window before its late.

#252 OFFLINE   john18

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Posted 05 June 2010 - 07:20 PM

I called. The first CSR I spoke with was very nice but said it was for new customers only, but when I mentioned that they were doing it for existing customers he put me on hold. I wasn't sure if he was checking elsewhere or transferring me, but after 4-5 minutes I got dropped off while on hold. I called right back, got another nice CSR and she said she would give us the $10.00 credit for 24 months. This second call took less than five minutes. By the way I bundle with Qwest so I was already essentially on autopay.

Thanks for the info folks.

#253 OFFLINE   Wine Lover

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Posted 05 June 2010 - 07:21 PM

Already on autopay; already have Choice Plus; contract ends next Friday. Called CSR; talked with Stephanie - very helpful. Got 24 mo. free HD (like others must stay on Choice Plus or above and continue autopay, so no change for me); another $10 off bill for 12 mo. for staying with the package (that's what she said?); Choice Ultimate free upgrade for 3 mo. loyalty reward; free HDNet for 3 mo. trial; no contract extension. I'm very pleased - thanks again DBS Talk and DTV.

#254 OFFLINE   mikeny

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Posted 05 June 2010 - 07:26 PM

I agree. I don't care WHAT kind of deal they give me, I REFUSE to do autopay!

To each his own but this reminds me of when people swore they would never pay bills online.
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#255 OFFLINE   Rob

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Posted 05 June 2010 - 07:40 PM

Great idea for Directv and give away free HD with a 24 month commitment. Cost them nothing as they will gradually get rid of the fee and raise package rates to offset.
It's only tv!

#256 OFFLINE   Xsabresx

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Posted 05 June 2010 - 07:47 PM

I pay every bill I have online, I still have .34 stamps, use paperless billing on all accounts, as its easier to save away, and I always get emailed the bill weeks before the due date, and plenty of time to fix a problem before it needs to be paid. I prefer to have control over when my bills get paid, prefer to keep my checkbook, balanced as I run it, instead of having to wait for somebody to post something.


This is me exactly.
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#257 OFFLINE   cthomp21

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Posted 05 June 2010 - 08:21 PM

I called back and spoke with Dave (very nice and knowledgable CSR) after being transferred from the front line CSR.

He verified I am elible for the free HD access for 24 months. I am an existing customer on Choice Ultimate with autobillpay.

I just checked and my recent account activity shows: "HD Access - 24mosFreeHDAcc ($10.00)"

He also verified that there was no commitment regarding this credit.

#258 OFFLINE   bigbrother52

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Posted 05 June 2010 - 08:35 PM

I was certain that I would not get this credit as I have a pending order to install/replace (6/21) my 3 non-hd/dvr's for 3 hd-dvr's and also need SWiM and the internet connection kit.
Their adding this stuff to my currently unsupported MRV with 2 hr20-100's.
I'm only being billed $108 and was told I was over the limit for credits with this upgrade but I just signed up for auto-bill-pay last week so I figured, let's give it a shot! Two minutes later, the $10.00 credit for 24 months is applied. I'm stuck in a brand new 2 year commitment anyway so I'm a pretty happy camper at this point.
The only way to make me happier is if the install goes smooth and 3 hr-24's show up but thats probably too much to ask for :)
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#259 OFFLINE   Davenlr

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Posted 05 June 2010 - 08:42 PM

Guess a $175/mo bill, and a customer since day I doesn't qualify me....

Response (Gary C ID W2871) - 06/05/2010 03:47 PM
Dear Mr. xxxxxxxxxx,

Thank you for taking the time to write. For a limited time DIRECTV is offering free HD to new and existing customers.

With this offer there is specific criteria to be met. I have reviewed your account information and do not see that you are eligible for this offer.If you have additional questions please call us at 1-800-531-5000. I am sorry for the disappointment this has caused.


Sincerely,


Gary C
W2871
DIRECTV Resolution Specialist

Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"


#260 OFFLINE   john18

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Posted 05 June 2010 - 08:52 PM

Dave, try the phone. That worked for me.




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