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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#26 OFFLINE   jstutman

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Posted 03 June 2010 - 08:29 PM



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#27 OFFLINE   hilmar2k

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Posted 03 June 2010 - 08:30 PM

Crappy deal for existing customers. IMHO where this is different, the usual new customer deal is for 12 months and then it's over. This is a deal that will save the customer $120/year year after year after year.


Yeah, I understand initial equipment or short term programming discounts to attract new subs, but offering a "for life" programming discount to new subs only makes it appear that DIRECTV cares more about new subs than their current subscriber base.

#28 OFFLINE   Araxen

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Posted 03 June 2010 - 08:31 PM

*grabs ankles*
If it ain't in HD, it ain't worth watching!
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#29 ONLINE   sigma1914

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Posted 03 June 2010 - 08:41 PM

...
Drop the fee for everyone--and advertise the heck out of the fact you're doing it--or don't drop it at all. This isn't even a temporary promo offer but a "for life" offer that for new customers that totally screws anyone with an ounce of loyalty. That's an $120/year incentive to constantly switch services.


Actually, it is a limited time offer. It's for new customers who sign up between 6/5/2010 and 7/21/2010.
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#30 OFFLINE   pappy97

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Posted 03 June 2010 - 08:42 PM

:mad::mad::mad:

I hope this is a sign of things to come though, with no monthly charge for HD across the board :D

But I can see the retention CSR's getting alot of work from the DBSTalk members wanting this deal :lol:

BTW I attached the PDF file :D


Very true, but considering the PDF you attached clearly applies to new customers only, isn't the best you might get from a retention CSR $10/off for 12 months, and more likely $10/off for 6 months?

I mean, can retention CSR's give us the same deal as the PDF, i.e. $10/off for life of the account?

How about for those of us not on "current" packages (I have legacy Choice Xtra + HDDVR and technically don't get assessed an HD fee, it's incorporated into my legacy package)? I want $10/off for the life of my account and not have to change my package, but somehow I'm guess a retention CSR won't go that far.

P.S. I agree with those that think this is NOT the same as the DISH Network offer. The DISH network offer is essentially eliminating the (IMHO ridiculous) HD "fee." For all DISH network customers. DirecTV is only doing it for those who sign up from 6/5/10-7/21/10, but still keeping the HD fee for everyone else.
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#31 OFFLINE   Sixto

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Posted 03 June 2010 - 08:43 PM

Crappy deal for existing customers. IMHO where this is different, the usual new customer deal is for 12 months and then it's over. This is a deal that will save the customer $120/year year after year after year.

It all depends on their long-term plan.

We also need to see the official specifics (maybe tomorrow), and maybe within a year they plan to drop for everyone, which would be the same as just a one year deal/difference for the newbies.

Either way, as with most things, you get what you get at the time, and live with it.

I figure that I get good value for the fee paid, and if someone gets a better deal then great for them, but then again I'm not one to ever call to get a credit for anything just because someone else luckily got it.
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#32 OFFLINE   pappy97

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Posted 03 June 2010 - 08:48 PM

OTOH, we all know that a fee to have access to HD versions of channels you already pay for is preposterous. We put up with it for other reasons (And also that the other sat competitor, DISH network had it too).

Well now DISH Network is eliminating it for all DISH network customers, current and new. But DirecTV is only going to eliminate it for new customers who sign up between 6/5-7/21.

I think that is a legitimate gripe.
My setup (TV + DirecTV):
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Dedicated HT: Epson 8700UB projector with 150" 16:9 painted on screen and 180" 2.4:1 painted on screen, HD-DVR (HR22), Denon AVR-890, Klipsch Icon Front Speakers, Center Speaker, and Klipsch Icon Floorstanders for side and rear speakers (6 total floorstanders), subwoofer is BIC America V-1220 12" down-firing sub

#33 OFFLINE   Sixto

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Posted 03 June 2010 - 08:53 PM

OTOH, we all know that a fee to have access to HD versions of channels you already pay for is preposterous ...

Tell that to the content providers!

It seems like a number of the recent HD negotiations are a horror story.
DirecTV: Genie HR44, H25, CCK, GenioGo, SWiM-16 & SWiM-8, DECA to Gigabit Switch with FiOS (75/75)
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#34 OFFLINE   susanandmark

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Posted 03 June 2010 - 08:55 PM

Everyone is entitled to their own opinion but it is undeniable there is a certain segment on this forum that would defend DirecTV if they started roasting kittens to produce their programming.

#35 OFFLINE   gib4500

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Posted 03 June 2010 - 08:55 PM

You get what you get at the time and live with it or you can switch to dish network. Is this what you want directv? If they give this deal exclusively to new customers and don't allow us loyal customers in on it i may just switch to dish network. I take it as a slap in the face to loyal customers. I have been happy with directv up to this point, but i have to admit dish network deal is much better at this point. So hopefully they wake up and match the other sat provider for this deal.

#36 OFFLINE   dsw2112

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Posted 03 June 2010 - 08:57 PM

We also need to see the official specifics (maybe tomorrow), and maybe within a year they plan to drop for everyone, which would be the same as just a one year deal/difference for the newbies.


It will be interesting to see how it plays out. Maybe they do drop the HD fee, and "absorb" that cost into the standard packages in a year. Even if that's the case, customers that get "free HD for life" will appparently always have a $10 credit each month. D* may have some "creative" ways of forcing them to keep a higher priced package to continue to draw that credit (and offset some of the gain.)

Ultimately, I think you're right, more facts are needed... If everything reads as written a $10 a month credit (for life) will draw a lot of ire from existing customers...
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#37 OFFLINE   ndole

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Posted 03 June 2010 - 08:57 PM

Tell that to the content providers!

It seems like a number of the recent HD negotiations are a horror story.


Who watches sd broadcasts if they have the choice anymore? :lol:
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#38 OFFLINE   Sixto

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Posted 03 June 2010 - 09:04 PM

Everyone is entitled to their own opinion but it is undeniable there is a certain segment on this forum that would defend DirecTV if they started roasting kittens to produce their programming.

It's interesting that you state it that way.

I put myself in the category of not really caring what it costs.

Did the technical evaluation ... FiOS had the best internet service and DirecTV had the best TV service ... for this specific homes needs.

Then just pay whatever it is each month, and figure they'll keep competitive to stay in business.

If they decide to run some short-term promotion to attract new customers, then good for those lucky enough to be in need of new service during this specific 6 week period. They certainly don't owe me anything.

Others might be more price sensitive, while some are just content/service sensitive.

And the FiOS supported DVR s*cks, and Dish can't do my RSN in HD, so there's really not much competition here anyway. :)

To each his/her own.

Edited by Sixto, 03 June 2010 - 09:19 PM.

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#39 OFFLINE   chevyguy559

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Posted 03 June 2010 - 09:12 PM

yl67TNDW-0Q


:lol: :lol: :lol:

Fits perfectly IMO

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#40 ONLINE   camo

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Posted 03 June 2010 - 09:17 PM


That video is great and right on.
Really I could care less about the 24 month discounts offered for new subs But a lifetime 120 dollar a year discount I'll fight for and do care about. Plus the 10 dollar charge now will be 15 then 20 etc. down the road. Don't want to miss out on this one for sure.

#41 OFFLINE   marker101

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Posted 03 June 2010 - 09:18 PM


:lol: I thought of the same commercial immediately. Yeah...But....I'm new too!

#42 OFFLINE   Brian Hanasky

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Posted 03 June 2010 - 09:19 PM

:mad::mad::mad:

I hope this is a sign of things to come though, with no monthly charge for HD across the board :D

But I can see the retention CSR's getting alot of work from the DBSTalk members wanting this deal :lol:

BTW I attached the PDF file :D


I have to admit that I will be calling on the 5th to see if they will give this deal to me although i've only been w/ Directv since 03.

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#43 OFFLINE   susanandmark

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Posted 03 June 2010 - 09:24 PM

I think it's "interesting" how DirecTV sticks it to their customer base in every single way possible.

You want to lock your customers into long term contracts--with big ETF fees and no pricing guarantee--for doing just about anything? OK, then show me the benefit. I might happily sign up every two years if, every two years, I got a new customer deal. Even if that deal only lasted 6-12 months of my two-year contract. Or, insist on a contract for new customers, but once you've been a customer for two years (straight) you can now do anything (upgrade, etc.) without being locked in again. Or, at very, very least, DirecTV can't raise your price when you're "in contract."

You want to play hard ball with content providers and drop channels? OK, then show your customers you mean what you say and give them a monthly rebate for the missing channel. Even if it's just what you pay to carry it, say, 50 cents a month. It's not a big profit loss, but it's a huge customer relations boon and would definitely up your credibility considerably. Speaking of which, it's probably a good idea NOT to raise rates 90 days after you publicly lambast said channel's parent company, saying you're fighting the good fight to keep from raising customer's rates in these tough economic times.

You want me to pay significant up front fees for receivers, an additional monthly "lease fee" AND return those receivers I paid for to you when I'm done? OK, then there shouldn't ALSO be an automatic contract renewal for upgrading. Trust me, we've already paid (through the nose) for that "privlege." Especially when "upgrading" means I might very well get a receiver someone else has already paid you $199 for (and I can't even choose which model you'll send).

Oh and, if I do pay $199 for a DVR (and an additional monthly fee for that receiver) I shouldn't have to pay ANOTHER fee to use the DVR part of that DVR (hence the name) I just bought--oops I mean "leased." Not to mention ANOTHER fee to use another part of the receiver's service (e.g. MRV).

And if I paid for a channel AND paid to have an HD receiver/dish/etc. than I shouldn't have to pay AGAIN to actually see the darn channel in HD.

And after I've paid for all of the above PLUS the premium/platinum/everything package I shouldn't have to pay another amount of money to actually get every HD channel you offer. Also, you probably shouldn't put out press releases saying you're going to add HD versions of channels and then not do it, for whatever reason, and give your customer's no explanations other than "we can change our service at any time." (You know, because I have a contract with you that says I can't do a darn thing about it. Na, na, boo, boo.)

DirecTV is a very profitable company. They'd be just as profitable--I'd argue maybe even more so--if they didn't tick people off with nickel and dime jerk fees that they impose simply because they can. It's one thing to have a teaser "$25/month" (or whatever) crap package that doesn't contain any of the channels people actually want just so they can advertise that "starting at" price point. It's another to be a loyal, long term customer who pays for the top-of-the-line package and then get's nickel and dimed to death and can't even walk away to execute the limited choice available to them (we can't get cable or anything else but sat where I live) because DirecTV has them "under contract." (Made even more galling when I didn't even do anything to renew said contract and DirecTV refuses to prove it even exists.)

By the way, for what it's worth, my monthly DirecTV bill is just under $200. That includes tax, but just about half of that (40%) are extra fees, above and beyond the cost of my so-called premium package.

I know it's a radical concept but DirecTV could offer quality programming and good customer service at fair prices and then let people decide if they want to be customers, and for how long. If the cost is comparable and the service provided solid, the vast majority will stay.

You think if they didn't have the bulk of their customer base "locked in" they'd pull stuff like "new customers get for free--for as long as they stay customers--what everyone else pays for?" Not a chance. What really matters is the number they can put in their quarterly report that says such-and-such amount of customers gained. If they cared about those customers, instead of just their stock price, the latter would probably benefit quite a bit actually.

Edited by susanandmark, 04 June 2010 - 07:59 AM.


#44 ONLINE   sigma1914

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Posted 03 June 2010 - 09:29 PM

Rant & horrible business ideas removed.


Yet, you continue to pay this company that you're so angry with. :lol: :rolleyes:
If you stop responding to them or put them on ignore, then eventually they'll go away.

#45 OFFLINE   susanandmark

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Posted 03 June 2010 - 09:32 PM

Yet, you continue to pay this company that you're so angry with. :lol: :rolleyes:


I think it's hysterical (and very telling) that you deem treating people fairly and decently a "horrible business idea."

#46 ONLINE   sigma1914

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Posted 03 June 2010 - 09:35 PM

I'M LOCKED INTO THEIR CRAPPY BOGUS CONTRACT!!!

And, by the way, I think it's hysterical that you deem treating people fairly and decently a "horrible business idea."

Pay the ETF. No, you'd rather keep supporting big, bad, mean, & evil Directv.
$0.50 refund for removing a channel is horrible.
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#47 OFFLINE   ndole

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Posted 03 June 2010 - 09:38 PM

I think it's hysterical (and very telling) that you deem treating people fairly and decently a "horrible business idea."

"Fair" is such a horrible word. I despise most of it's uses.
Just like "Deserve". YUCK.
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#48 OFFLINE   Sixto

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Posted 03 June 2010 - 09:40 PM

I think it's "interesting" how DirecTV sticks it to their customer base in every single way possible ...

Lots of interesting points.

I guess that the way I look at it, to live a life without rising blood pressure (:)) is ...

They have all the HD content I could ever need, including the mandatory sports stuff, and all the cool special events in HD.

They (now) have a dam slick DVR that we love (here).

The MRV technology is wonderful. Anywhere viewing in 7 rooms. Family loves it.

Well, you get the idea ...

And the charges ... well, I put that bill on auto-pay to a credit card, and try not to ever look at the details.

It's a great service ... and well, it costs what it costs (alot :))...

Now, this may not be a good recipe for some (or most), but it's how I view the whole thing.
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#49 OFFLINE   susanandmark

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Posted 03 June 2010 - 09:40 PM

$0.50 refund for removing a channel is horrible.


Would 50 cents (or whatever DirecTV pays per subscriber for an individual channel) mean much to any customer? Not really. But it would certainly show that DirecTV corporate wasn't talking out of its nether regions when it very publicly protested that as the reason for dropping said channel. It would also cost DirecTV virtually nothing since, when the channel isn't carried, they're not paying that amount out anyway. It would gain a heck a lot of goodwill--and tons of good press (i.e. extremely valuable free advertising). And it prevent people from feeling totally screwed and, thus, wanting to publicly complain and/or change their service (all things that cost a company money). I guess I fail to understand how, from a business standpoint, that's a "horrible" idea?

Edited by susanandmark, 03 June 2010 - 10:08 PM.


#50 OFFLINE   ndole

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Posted 03 June 2010 - 09:50 PM

Would 50 cents (or whatever DirecTV pays per subscriber for an individual channel) mean much to any customer? Not really. But it would certainly show that DirecTV corporate wasn't talking out of its nether regions when it very publicly protested that as the reason for dropping said channel. It also wouldn't cost the company anything since, when the channel isn't carried, they're not paying that amount out anyway. It would gain a heck a lot of goodwill--and tons of good press (i.e. extremely valuable free advertising). So explain again, from a business standpoint, how that's a "horrible" idea?

And, by the way, even if I never leave DirecTV, I'm still entitled to have an opinion on their business practices. (You, of course, are entitled to mock and ignore me as well.) I wish it wasn't the case but, based on where I live (and, no, I'm not moving either just for TV), satellite is my only television option. I can't even just go OTA (which I actually might consider if possible), since we can't get reception here. Switching to Dish would result in a per month savings, but the upfront equipment costs/set-up to make it comparable to what we have now would take quite a bit of time and money.

Which up front costs?
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