Blaze, speaking for myself, I got your point earlier.
Congrats on your 24 month HD access i got mine for the lifetime..
How much crap do you want people to go through? We have a whole thread of CSRs not knowing what's going on regarding this promo. Others write about how easy it was to get 24 months free. And you want people to now call in and say, hey, the website says lifetime. Where's my Lifetime Free HD?
(BTW, how was your experience about getting this, Blaze? You could do everyone a big favor by posting here the promo code you'll see on your account on DirecTV's website for this. It would make it a whole bunch easier for others to get Lifetime Free HD with that promo code.)
Now, if somebody wants to call DirecTV and ask for Lifetime Free HD, please do. I'll be very interested in reading your post on the experience. But for me, 24 months is the same as lifetime. I agree with the conventional wisdom here that within the next two years, the HD Access fee will go away. And if I could get 24 months free through 5 minutes on the phone, I'd be a happy camper. It seems that after a week of customers asking for 24 months free, maybe the CSRs actually know about this promo by now. Glory, be!
One thing that has been very apparent is how the HD Access fee payment has rapidly changed over the last week. In response to Dish's promotion, we've gone from $10 A Month to Lifetime Free for New Customers to 24 Months Free With Auto-Pay to 12 Months Free Without Auto-Pay to now what looks like Lifetime Free For Anybody (do we know about Auto-Pay with this option?). Somehow I'm sure the story will have evolved further in another week. If the scuttlebutt can be believed, DirecTV planned to drop the HD Access fee at the end of the year anyway, and with Dish's promotion, they moved things up. DirecTV has confused their current message as much as they can, but the path is clear. We're moving to free HD.
For me, Blaze, it isn't worth confusing the crap out of a CSR over this promo. Pick your saying: Life is short / Time is money / 24 months is a lifetime.
Edited by Carl Spock, 10 June 2010 - 09:22 PM.