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Guest Message by DevFuse

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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#1126 OFFLINE   rcruz2525

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Posted 11 June 2010 - 02:37 PM

Directv did not wanted to give me the free HD package because I was a new customer. Meaning I just got Directv 3 weeks ago.
I told them that I was going to cancel and they gave me $10 off for the next 3 months.

They say to call after 3 month and see if I can qualified for the Free HD...:confused:

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#1127 OFFLINE   Hoosier205

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Posted 11 June 2010 - 02:37 PM

This person posted it not me.........

http://www.dbstalk.c...831#post2492831

Also
http://www.dbstalk.c...9&postcount=921


You're doing it again...having a separate conversation. An offer for existing customers was confirmed long ago. That offer is for 24 months. You are claiming that the offer for existing customers is now for the life of the account, rather than 24 months. None of the posts you have cited back that up. They merely confirm that an offer exists, but not what the terms of that offer are.
DTV = Digital Television

#1128 OFFLINE   sigma1914

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Posted 11 June 2010 - 02:40 PM

This person posted it not me.........

http://www.dbstalk.c...1&postcount=931

Also
http://www.dbstalk.c...9&postcount=921


Are you ok upstairs? Like, do you not remember what you type?
http://www.dbstalk.c...497#post2494497 you say:

Congrats on your 24 month HD access i got mine for the lifetime..:P

Prove it or move along.:rolleyes:
If you stop responding to them or put them on ignore, then eventually they'll go away.

#1129 OFFLINE   Harrisment

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Posted 11 June 2010 - 02:51 PM

Ok, just got off the phone with a very nice CSR. She said I did qualify for the offer and told me it will show up as a credit on my bills.

She also mentioned that if I decided to take part in any future promotions/deals, that it would eliminate the free HD offer from my account. Hmmm.

#1130 OFFLINE   Dradran

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Posted 11 June 2010 - 03:00 PM

Ok, just got off the phone with a very nice CSR. She said I did qualify for the offer and told me it will show up as a credit on my bills.

She also mentioned that if I decided to take part in any future promotions/deals, that it would eliminate the free HD offer from my account. Hmmm.


I received both the FreeHD for 24 months and ST discount of 20 bucks per month for 6 months in the same phone call. No threatening or anything, they offered up the ST discount without me even asking if I renewed. Been a customer since July 2009.

Here's what my recent activity looks like.

06/06/2010 XXXXXXXX4318 NFL SUNDAY TICKET 2010 HD - Charge $0.00 $0.00
06/06/2010 XXXXXXXX4318 NFL SUNDAY TICKET 2010 - Charge $49.99 $0.00
06/06/2010 XXXXXXXX3000 NFL SUNDAY TICKET 2010 - $20/6mosNFLSave ($20.00) $0.00
06/06/2010 XXXXXXXX3980 PLUS HD DVR - 24mosFreeHDAcc ($10.00) $0.00
05/29/2010 XXXXXXXX4318 NFL SUNDAY TICKET To-Go 2010 - Charge $0.00 $0.00

So who knows. :confused:

#1131 OFFLINE   dondude32

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Posted 11 June 2010 - 03:08 PM

off topic but does sunday ticket still need superfan for hd

#1132 OFFLINE   sigma1914

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Posted 11 June 2010 - 03:11 PM

off topic but does sunday ticket still need superfan for hd


No.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#1133 OFFLINE   Dradran

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Posted 11 June 2010 - 03:12 PM

off topic but does sunday ticket still need superfan for hd


No, it is included this year.:hurah:

#1134 OFFLINE   vthokies1996

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Posted 11 June 2010 - 03:16 PM

off topic but does sunday ticket still need superfan for hd


No, all Superfan features except the ability to watch games on computers or mobile devices are now part of Sunday Ticket.

You will need to add the Sunday Ticket To Go package for $50 to watch on a computer or phone.

#1135 OFFLINE   streatordogs09

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Posted 11 June 2010 - 03:26 PM

Ok, just got off the phone with a very nice CSR. She said I did qualify for the offer and told me it will show up as a credit on my bills.

She also mentioned that if I decided to take part in any future promotions/deals, that it would eliminate the free HD offer from my account. Hmmm.


Dont fall for this. I fell for it last week. I even called back twice but when I got my bill today it credit was not on there. So I called and they said the only way I was going to get it was with autopay. Then they said my 100 refer a friend was not valid since the person told him when he signed up to report it to the installer then he would get the credit so thats what he did. Bunch of scam artists.
Clear Eyes Full Hearts Can't Lose

#1136 OFFLINE   txtommy

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Posted 11 June 2010 - 03:55 PM

I just called and got the 24 months free added to my account. Was literally on the phone for a total of 3 minutes.

She mentioned to be eligible you need to have auto-pay enabled plus I think she said you need to own your HD DVR. So she made it sound like that if got your HD DVR free from them you aren't eligible for the free HD.


I also just signed up for the 24 months. The call with CSR was only about 3 minutes but the 45 minutes of voice commands and holding patterns was quite annoying. I'm already on auto pay so there were no other requirements.
“People ask me what I do in the winter when there's no baseball. I'll tell you what I do. I stare out the window and wait for spring.” -- Rogers Hornsby

#1137 OFFLINE   Dave995

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Posted 11 June 2010 - 04:08 PM

FYI Getting this offer for existing customers might not work if you try via email. This is the reply I got back from Directv after sending a request for the Free HD offer:



Thanks for writing. I understand you wish to take advantage of our Free HD Access promotion. Please be informed that our Loyalty Program gifts are determined based on each customer's specific account and at this time, our Free HD Access promotion is limited to new customers.

However, as one of our loyal customers, we actually have a lot to offer you since your satisfaction is one of our primary concerns and we certainly want to keep you as a customer.

We'd like to speak with you to see how we can help you, please call us at 800-531-5000 so we can assist you.

Thanks again for writing.

Sincerely,

Muller R. - 100170637
DIRECTV Customer Service



I'm not sure why I would be declined this offer as I've been with Directv for seven years with a current HD total premier package and have only used a promo for a free PPV movie one time. Guess I'll have to call and hope I don't get this Muller guy as a rep when I ask lol.

#1138 OFFLINE   grumpy55

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Posted 11 June 2010 - 04:19 PM

I have just called again (2nd) +(1 E-Mail) got through quickly when I requested promotions at the prompt, was told I was eligible but had to transfer me to set up, was on hold for 12 mins, very nice young man answered he viewed my account said I would need to set up auto pay which we did he applied the $10 for 24 mths then asked if I would be interested in any other promotions, he gave me anther $5 off Starz for 3 mths I already have all premiums.He said that was a thank you for being a loyal costumer,since 1998. So 1 phone call saved me $15 also i have 3 mths free game channel so I am pretty damn happy right now. Thanks to you all for bringing this promo to my attention.

#1139 OFFLINE   peano

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Posted 11 June 2010 - 04:31 PM

Got it by phone. Took two departments and about 20 minutes.

#1140 OFFLINE   bossfan50

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Posted 11 June 2010 - 05:57 PM

FWIW, this is under the TOS for autopay:

I authorize DIRECTV to automatically charge my credit or debit card for my bill each month. Credit cards will be charged on the bill statement date. Debit cards will be charged 15 days after the bill statement date. I have the right to stop the deduction by notifying my financial institution at least five (5) business days prior to the effective date.


Thank you for this info. Signed up for auto-pay to get the promotion so I never looked at TOS.

#1141 OFFLINE   scottchez

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Posted 11 June 2010 - 06:08 PM

They keep saying I qualify for the 24 mos of free HD and that they entered it into the system by day 3 now, still now credit. Talked to 2 CSRs now and I have one email saying I get it.
Strange. Some how when I first called they up sold me and I get all movie channels with a credit in it. I should of never let them up sell me.
"We need more power Scotty" Kirk

#1142 OFFLINE   kmax

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Posted 11 June 2010 - 07:34 PM

FYI Getting this offer for existing customers might not work if you try via email. This is the reply I got back from Directv after sending a request for the Free HD offer:



Thanks for writing. I understand you wish to take advantage of our Free HD Access promotion. Please be informed that our Loyalty Program gifts are determined based on each customer's specific account and at this time, our Free HD Access promotion is limited to new customers.


I got this reply as well after my email. Wasn't Muller that signed mine.

#1143 OFFLINE   txtommy

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Posted 11 June 2010 - 08:06 PM

I first received this response by email before calling:

As one of our loyal customers, we actually have a lot to offer you since your satisfaction is one of our primary concerns. For a limited time, DIRECTV is offering free HD to new and existing customers. Please call us at 1-800-531-5000 for details and to see if you qualify for this offer.

We're glad you're one of our loyal customers. It's feedback like yours that helps us remain America's #1 Satellite provider.

We thank you for your continued support!

Sincerely,

Rhonady P.- xxxxxxxxxx
DIRECTV Customer Service


When I called they gave me 24 months without question.

Edited by Tom Robertson, 11 June 2010 - 08:12 PM.
Redacted employee number

“People ask me what I do in the winter when there's no baseball. I'll tell you what I do. I stare out the window and wait for spring.” -- Rogers Hornsby

#1144 OFFLINE   megachirops

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Posted 11 June 2010 - 08:27 PM

I have the same package and it shows up as a 10 dollar credit. So you will be saving 10 bucks a month.

06/06/2010 XXXXXXXX3980 PLUS HD DVR - 24mosFreeHDAcc ($10.00) $0.00


Same here. The HD Fee is included in that 79.99/mo so it's really no different than any other package except it's not broken out into individual charges. After calling a 2nd time (in my case the 1st CSR "noted" it on my account during the 1st call, but never applied it :grin:) I've got the 24mosFreeHDAcc credit showing up in my online account summary and I still have the +HD/DVR package.

#1145 OFFLINE   Hoosier205

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Posted 11 June 2010 - 08:32 PM

This person posted it not me.........

http://www.dbstalk.c...1&postcount=931

Also
http://www.dbstalk.c...9&postcount=921


Still waiting...
DTV = Digital Television

#1146 OFFLINE   Groundhog45

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Posted 11 June 2010 - 10:01 PM

Hoosier, aren't you tired of the new folks that jump in here and rake the muck? I don't get it.

And what's with the Dish subscribers that seem to need to come over here to stir things up? I don't feel the need to go over there to harass them.

Richard -- DirecTV since '97
Team SETI.USA

 


#1147 OFFLINE   James Long

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Posted 11 June 2010 - 11:27 PM

Hoosier, aren't you tired of the new folks that jump in here and rake the muck? I don't get it.

And what's with the Dish subscribers that seem to need to come over here to stir things up? I don't feel the need to go over there to harass them.

Talk about the topic and not the people and the thread goes smoother.

#1148 OFFLINE   marlox

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Posted 12 June 2010 - 12:52 AM

Guys i have Directv for one month now and where i live i have no choice to get my packages without contract. So i took The Optimo Mas package for $47.99 and pay extra $10 for hd access. So i wanted to know your opinion on this if i should pay or not the $10 for the hd access. If there is similar situations like mine and how do you handle it. Thank you guys.:)

World Cup rocks in HD !!!!!!

#1149 OFFLINE   jab5325

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Posted 12 June 2010 - 06:28 AM

Here's my question:

I called one time, got a CSR who I couldn't understand and I don't think she understood me. Long story short, called again, got someone else.

The second person confirmed that I was eligible, tried to sign me up for autopay, but her computer system wasn't working and told me to call back in an hour.

Called back an hour later, got a woman who confirmed what person #2 said, and said she for some reason couldn't input my credit card info for autopay. She had me go online and set it up there. No problem at all. She said the credit would show up on "Recent Activity" within 24 hours and that the credit was applied.

Twenty four hours later, still nothing showing up on recent activity. Called and spoke to another woman who confirmed it was on my account and it will be taken off for my next bill, which comes out June 22 or 23. She said I also qualified for free HD extra for 3 months, so I signed up. I logged on this morning, saw the HD extra pack show up, but still no $10 credit.

Any advice? Should I call back, or is it standard for it not to show up?

#1150 OFFLINE   MysteryMan

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Posted 12 June 2010 - 06:38 AM

Here's my question:

I called one time, got a CSR who I couldn't understand and I don't think she understood me. Long story short, called again, got someone else.

The second person confirmed that I was eligible, tried to sign me up for autopay, but her computer system wasn't working and told me to call back in an hour.

Called back an hour later, got a woman who confirmed what person #2 said, and said she for some reason couldn't input my credit card info for autopay. She had me go online and set it up there. No problem at all. She said the credit would show up on "Recent Activity" within 24 hours and that the credit was applied.

Twenty four hours later, still nothing showing up on recent activity. Called and spoke to another woman who confirmed it was on my account and it will be taken off for my next bill, which comes out June 22 or 23. She said I also qualified for free HD extra for 3 months, so I signed up. I logged on this morning, saw the HD extra pack show up, but still no $10 credit.

Any advice? Should I call back, or is it standard for it not to show up?


Looks like another one of DirecTV's "transmission glitches", they have had several this past week. I would call back, explain the situation to the csr you get and hopefully get a answer to your satisfaction.




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