Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Free HD for life (24 months for existing subs)


  • Please log in to reply
2475 replies to this topic

#1176 OFFLINE   Carl Spock

Carl Spock

    Superfly

  • Registered
  • 4,567 posts
Joined: Sep 03, 2004

Posted 12 June 2010 - 02:33 PM

I was certainly led to believe it would be the HR-24 since she also wanted to know if I wanted to swap my current HR20 to a 24 for $99.

I've never seen this offer before. If this exists, it could be a wonderful loophole in the system. Trade in your old DVR for a HR24 for only $99. I'd do that. I expect others here would, too.

MacUserG, can you please stay on top of this for us? If you do get your HR24, can you post that here? Especially, could you look on your online account and give us the promo code that will show up next to the $99 charge? That info could be golden.

Thanks. It's this kind of communication that makes this forum so invaluable.
hangin' with the bros at 40 Eridani A

...Ads Help To Support This Site...

#1177 OFFLINE   SledgeHammer

SledgeHammer

    Icon

  • Registered
  • 1,371 posts
Joined: Dec 28, 2007

Posted 12 June 2010 - 02:47 PM

Just a heads up guys...

For those of you that were getting the grandfathered "HD Courtesy Channels" and activated this offer, make sure you are still getting HDNM and UHD. Noticed today that DirecTV "accidently" dropped the "HD Courtesy Channels" from my account :P. Had to talk to 3 people before they knew what I was talking about. But got both things going on my account now :).

#1178 OFFLINE   bnwrx

bnwrx

    Icon

  • Registered
  • 1,013 posts
  • Locationcolorado, in the mountains.....
Joined: Dec 29, 2007

Posted 12 June 2010 - 03:31 PM

It's great reading all these success stories and how happy customers are to save $10 a month. Think how many more people would become happy customers if D* just went ahead and waived the HD fee for everyone? Instead of making people call and email only after finding out about it from this or other forums. Here's a chance for D* to make long term profits from what will become long term loyal customers, but instead they make you jump through hoops to get. Bitter-sweet.


+1 Since people on these and other forums amount to a few thousand subscribers at best, of the 18 MILLION Directv customers out there, Directv could really score big on customer service points. Really if it is an offer available to all it should just be removed from everyones statement.

#1179 OFFLINE   hasan

hasan

    Hall Of Fame

  • Registered
  • 5,920 posts
  • LocationOgden, IA
Joined: Sep 22, 2006

Posted 12 June 2010 - 04:25 PM

+1 Since people on these and other forums amount to a few thousand subscribers at best, of the 18 MILLION Directv customers out there, Directv could really score big on customer service points. Really if it is an offer available to all it should just be removed from everyones statement.


How would they do that if auto-pay is a requirement? Surely, not all 18 million customers are on auto-pay?
...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

HR24-200, WD20EVDS 2 TB eSATA/ThermalTake Dock
HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD
DirecTV since 1995

#1180 OFFLINE   Holydoc

Holydoc

    Legend

  • Registered
  • 233 posts
  • LocationPanhandle, FL
Joined: Feb 17, 2008

Posted 12 June 2010 - 05:04 PM

Well after reading this thread, I went and set myself up on Auto-Pay using the directtv website. I then called Directtv and used the word "Promotions" at the recording. I was immediately sent to a live person that I told that I wanted the "24 month HD Live free for existing customers" promotion. She looked up my account on her computer (ie., heard her typing for about a minute). She came back on and told me I qualified and was set-up. I was not transferred to anyone else.

She then asked if there was anything else, and I asked her if there were any other promotions. She asked if I wanted Showtime or Starz for three months for free. I set-up Starz. She also said I could get the Extra HD package for free for three months too. I told her I was not interested in that since I never wathc those programs.

06/12/2010 XXXXXXXX6816 HD Access - 24mosFreeHDAcc ($10.00) ($1.32)

Thanks DBSTalk for saving me $240!

#1181 OFFLINE   bnwrx

bnwrx

    Icon

  • Registered
  • 1,013 posts
  • Locationcolorado, in the mountains.....
Joined: Dec 29, 2007

Posted 12 June 2010 - 05:04 PM

How would they do that if auto-pay is a requirement? Surely, not all 18 million customers are on auto-pay?


Thats my point....just make HD Free!!!!

#1182 OFFLINE   andy A

andy A

    AllStar

  • Registered
  • 79 posts
Joined: Sep 14, 2006

Posted 12 June 2010 - 05:46 PM

Were you an existing hd customer when you got the deal?


yes

#1183 OFFLINE   roger48

roger48

    Cool Member

  • Registered
  • 22 posts
Joined: May 12, 2010

Posted 12 June 2010 - 07:22 PM

On their website it now says:

DIRECTV HD service is now FREE for as long as you're a DIRECTV customer.

#1184 OFFLINE   loudo

loudo

    Hall Of Fame

  • DBSTalk Club
  • 4,643 posts
  • LocationCentral Maine
Joined: Mar 24, 2005

Posted 12 June 2010 - 07:43 PM

On their website it now says:

DIRECTV HD service is now FREE for as long as you're a DIRECTV customer.

Where do you see that? It still says it cost $10.00 a month, on their web site: http://support.direc...etail/a_id/1150

#1185 OFFLINE   james2006

james2006

    Legend

  • Registered
  • 129 posts
Joined: Oct 11, 2004

Posted 12 June 2010 - 08:32 PM

I've read about 5 pages in this thread and haven't come across an answer to my question.

I have the Premier package and have been grandfathered in to free DVR service. When I called up to inquire about the 24 months of free HD Access the CSR stated that I was not eligible b/c I am currently getting a discount on the DVR service. I asked if she would check with someone else, but she refused, stating that someone else would just be seeing the same thing she was

Does this sound right?

#1186 OFFLINE   roger48

roger48

    Cool Member

  • Registered
  • 22 posts
Joined: May 12, 2010

Posted 12 June 2010 - 09:04 PM

http://www.directv.c...Upgrade_ENGLISH

click on "How do I get HD channels"

#1187 OFFLINE   bnwrx

bnwrx

    Icon

  • Registered
  • 1,013 posts
  • Locationcolorado, in the mountains.....
Joined: Dec 29, 2007

Posted 12 June 2010 - 09:07 PM

And for more confusion there is this page:http://www.directv.c...ent/hd/overview

#1188 OFFLINE   PowerStrokeHD

PowerStrokeHD

    New Member

  • Registered
  • 5 posts
Joined: Aug 19, 2006

Posted 12 June 2010 - 09:29 PM

I've read about 5 pages in this thread and haven't come across an answer to my question.

I have the Premier package and have been grandfathered in to free DVR service. When I called up to inquire about the 24 months of free HD Access the CSR stated that I was not eligible b/c I am currently getting a discount on the DVR service. I asked if she would check with someone else, but she refused, stating that someone else would just be seeing the same thing she was

Does this sound right?


I also have the Premier package w/ grandfathered DVR service and when I called on Friday afternoon they had no problem with adding the 24 months of free HD Access to my account. Now it did take a frontline CSR, a "specialist", her supervisor and about 40 minutes to get it done as they were having a issue of some sort, but they were all very helpful and got it worked out in the end.

Edited by PowerStrokeHD, 12 June 2010 - 09:39 PM.


#1189 OFFLINE   webcrawlr

webcrawlr

    Cool Member

  • Registered
  • 27 posts
Joined: Aug 31, 2007

Posted 12 June 2010 - 09:29 PM

Yeah, appears that if you update your package to one of the "new" packages you get HD free for the term you keep that package (dare I say life?). I've been on TC+ for a long time now and don't plan on leaving Directv for a while. A package change might be in order.

#1190 OFFLINE   James Long

James Long

    Ready for Uplink!

  • Super Moderators
  • 41,646 posts
  • LocationMichiana
Joined: Apr 17, 2003

Posted 12 June 2010 - 09:40 PM

http://www.directv.c...Upgrade_ENGLISH

click on "How do I get HD channels"

One more page for DirecTV to correct.

#1191 OFFLINE   Jschmuck2

Jschmuck2

    Mentor

  • Registered
  • 33 posts
Joined: Aug 01, 2007

Posted 12 June 2010 - 10:19 PM

:welcome_s to DBSTalk!

It shouldn't matter how new of a customer you are. As long as you meet their eligibility requirements, you should be able to get the $10 credit for 24 months. Your bill will show the charge for HD each month and also a credit for the same amount. Call us DirecTV and ask for the Promotions department. They should be able to help you.



- Merg


I was told there was an "account history" requirement and that as a new customer I wasn't eligible.

I'm calling back on Monday.

#1192 OFFLINE   james2006

james2006

    Legend

  • Registered
  • 129 posts
Joined: Oct 11, 2004

Posted 12 June 2010 - 10:23 PM

I also have the Premier package w/ grandfathered DVR service and when I called on Friday afternoon they had no problem with adding the 24 months of free HD Access to my account. Now it did take a frontline CSR, a "specialist", her supervisor and about 40 minutes to get it done as they were having a issue of some sort, but they were all very helpful and got it worked out in the end.


Okay, thanks. I guess I will call again tomorrow and try my luck with CSR roulette.

#1193 OFFLINE   The Merg

The Merg

    1*

  • DBSTalk Club
  • 10,284 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 12 June 2010 - 10:43 PM

I was told there was an "account history" requirement and that as a new customer I wasn't eligible.

I'm calling back on Monday.


Hadn't heard of that specifically, but DirecTV does sometimes treat new customers a little bit different than long-term customers. That can be seen in sometimes they will charge a premium fee if you get an additional receiver or try to switch from SD to HD too soon after subscribing.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#1194 OFFLINE   Dolly

Dolly

    Hall Of Fame

  • Banned User
  • 2,179 posts
Joined: Jan 30, 2007

Posted 13 June 2010 - 01:24 AM

I've read about 5 pages in this thread and haven't come across an answer to my question.

I have the Premier package and have been grandfathered in to free DVR service. When I called up to inquire about the 24 months of free HD Access the CSR stated that I was not eligible b/c I am currently getting a discount on the DVR service. I asked if she would check with someone else, but she refused, stating that someone else would just be seeing the same thing she was

Does this sound right?

Guard that grandfathered free DVR service with your life!
I have had more trouble with this issue with D* than anything else--EVER. When something is done to my account for some reason that grandfathered free DVR service gets dropped off. And I have an awful time getting it back! Someone on this Forum gave me a number to call at D* and I explained my situation. I got the grandfathered free DVR service back, but NO ONE at D* can figure out why my account acts like it does :eek2:

#1195 OFFLINE   gully_foyle

gully_foyle

    Hall Of Fame

  • Registered
  • 1,297 posts
  • LocationLos Angeles
Joined: Jan 17, 2007

Posted 13 June 2010 - 02:00 AM

To add further to the confusion, one of the current packages is "Choice XTRA + HD DVR" which bundles the $7 DVR fee and the $10 HD fee onto "Choice XTRA" for $16 additional.

I called on Thursday to get my free HD for 24 months, yet I see nothing on my account regarding it. Do I have to downgrade to "Choice XTRA" and then add DVR and HD to that to get the HD for "free"?
DirecTV since 1994 // 2014Q2 Setup here

#1196 OFFLINE   The Merg

The Merg

    1*

  • DBSTalk Club
  • 10,284 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 13 June 2010 - 05:33 AM

Some people have had to do that, but there are definitely others that did not change their package. Within minutes of having the credit giving, you should be able to see it in your Recent Activity section of your account on-line.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#1197 OFFLINE   loudo

loudo

    Hall Of Fame

  • DBSTalk Club
  • 4,643 posts
  • LocationCentral Maine
Joined: Mar 24, 2005

Posted 13 June 2010 - 05:59 AM

Looks like some pages of the web site still need changing. I also just looked at DirecTV's flier in today's paper and it still shows a $10.00 fee for HD. It must of been printed before they changed things.

#1198 OFFLINE   Hdhead

Hdhead

    Hall Of Fame

  • Registered
  • 1,234 posts
Joined: Jul 30, 2007

Posted 13 June 2010 - 06:09 AM

Guard that grandfathered free DVR service with your life!
I have had more trouble with this issue with D* than anything else--EVER. When something is done to my account for some reason that grandfathered free DVR service gets dropped off. And I have an awful time getting it back! Someone on this Forum gave me a number to call at D* and I explained my situation. I got the grandfathered free DVR service back, but NO ONE at D* can figure out why my account acts like it does :eek2:


Grandpa died. :lol:
2 - HR20-100s
1 - HR21-100
1 - HR21-700
1 - HR34 Genie
1 - H24-100
1 - H24-200
SWM16/DECA

#1199 OFFLINE   joed32

joed32

    Hall Of Fame

  • Registered
  • 2,737 posts
Joined: Jul 27, 2006

Posted 13 June 2010 - 07:46 AM

I've read about 5 pages in this thread and haven't come across an answer to my question.

I have the Premier package and have been grandfathered in to free DVR service. When I called up to inquire about the 24 months of free HD Access the CSR stated that I was not eligible b/c I am currently getting a discount on the DVR service. I asked if she would check with someone else, but she refused, stating that someone else would just be seeing the same thing she was

Does this sound right?


No, you just got the wrong CSR. I have the free DVR service with Premier and got the 24 month deal.

#1200 OFFLINE   coota

coota

    Legend

  • Registered
  • 120 posts
Joined: Apr 10, 2007

Posted 13 June 2010 - 08:27 AM

I have been an auto pay customer for a few years. I called yesterday about the HD Access and the CSR transferred me to the promotion department and he immediately added the credit. He also told me that it will eventually be free for everyone. He then voluntarily asked me if I was renewing my NFL Sunday Ticket and I told him yes but to remove the Sunday Ticket To-Go option. He did that without any questions and then told me that he was going to give me a $20 credit for 6 months for renewsing Sunday Ticket. All the changes immediately was displayed in my account info on the web site.




Protected By... spam firewall...And...