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Guest Message by DevFuse

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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#1226 OFFLINE   JLucPicard

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Posted 14 June 2010 - 12:39 PM

Rigwald,

Welcome to a fellow Minnesotan! :welcome_s

Just want to make sure you are aware that the equipment you got is leased and that you have a two year commitment. Shouldn't be a problem for you, I would guess, but just so there are no surprises!

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#1227 OFFLINE   amashburn

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Posted 14 June 2010 - 12:41 PM

So after reading these forums I called last night to try and get my free HD. I was told I wasn't eligible, but the CSR didn't know why so she put me through to her supervisor. The supervisor told me I wasn't eligible, and I am not kidding here, because "the button wasn't lit up that says I am eligible." That's it, no question, no explanation. I started to press the issue that I knew others had gotten the deal and she said that because I hadn't been a customer for 9 months I couldn't get it.

Ok, I wasn't rude, but I informed the supervisor that DirecTV could be leading me to be the victim of false advertising and the Texas Attorney General might be interested to hear this. The second I said that she miraculously was able to offer me $10 off for a year. Not wanting to press further I agreed and said thank you.

THEN, I went online and noticed that I could change my package MYSELF online to the Choice Ultimate with free HD and save $5 a month over my current package. End result, the supervisors stupidity is saving me $10 a month for a year, AND I am saving $5 over my current package by switching my own package online. Is this supposed to be superior customer service?

#1228 OFFLINE   Carl Spock

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Posted 14 June 2010 - 12:45 PM

Nice deal, Rigwald, and as a Minnesotan holding down the SE edge of the state, I'll also say, Wecome! Posted Image
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#1229 OFFLINE   nettodtv

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Posted 14 June 2010 - 12:47 PM

The CSR that I talked to says that a previous CSR I talked to had to escalate it to a higher up so they could sign off on it. They said I qualified, so whats with this escalation to a higher up that they have to email to be able to add the credit for the free HD for 24 months. Anyone else get this run around?

#1230 OFFLINE   Rigwald

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Posted 14 June 2010 - 01:49 PM

Rigwald,

Welcome to a fellow Minnesotan! :welcome_s

Just want to make sure you are aware that the equipment you got is leased and that you have a two year commitment. Shouldn't be a problem for you, I would guess, but just so there are no surprises!



Thanks for lookin' out for me, but I knew that. We have no need to change now that we got the HD and everything. I am happy that the one receiver died. The wife isn't, since she is stuck with local broadcasts in the bedroom until we get the install on Wed. :-)

Oh, JeanLuc and Spock, can you bring the Enterprise into orbit and stop this incessant rain? :D Thanks!

#1231 OFFLINE   Cobra

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Posted 14 June 2010 - 02:19 PM

I just called for the free hd, and the csr said the only way I could get it is if I set up reaccuring payments with a credit card, I said I wouldnt do it and other people have not set up for reacurring payments, and she said they would loose the credit then, is this true?
Thanks
HR21-200/AM21 connected HDMI 1.4 through Harmon Kardon 254 receiver to Panasonic TC-P54G25
connected to internet and networked
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#1232 OFFLINE   Rigwald

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Posted 14 June 2010 - 02:23 PM

We already had autopay set up. Never questioned me about it or said that the deal would be terminated if we change autopay. Others here have commented that it is a requirement.

#1233 OFFLINE   nino2469

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Posted 14 June 2010 - 02:26 PM

Does the autopay have to be a credit card? I have mine setup on checking account.

#1234 OFFLINE   hdtvfan0001

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Posted 14 June 2010 - 02:29 PM

Does the autopay have to be a credit card? I have mine setup on checking account.

There is a place to enter that info on the website...yes.
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#1235 OFFLINE   The Merg

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Posted 14 June 2010 - 02:52 PM

I just called for the free hd, and the csr said the only way I could get it is if I set up reaccuring payments with a credit card, I said I wouldnt do it and other people have not set up for reacurring payments, and she said they would loose the credit then, is this true?
Thanks


You need to have AutoPay set up on your account to get the credit. AutoPay can be set up to use a credit card or to debit your checking account.

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SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
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HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

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#1236 OFFLINE   drpjr

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Posted 14 June 2010 - 03:18 PM

I am a 10+ year customer with no commitment and called and asked for Free HD for life. The reply was 24 months. After I mentioned I could cancel my service and get Free HD plus two new H24 receivers. They said yes.


Interesting. That shouldn't be possible. There is supposed to be a waiting period (6 months or better) between closing an account and being considered a "new customer". Ahhh, CSR roulette.:lol:
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#1237 OFFLINE   murry27409

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Posted 14 June 2010 - 03:38 PM

Does the autopay have to be a credit card? I have mine setup on checking account.


There is a place to enter that info on the website...yes.


I've had autopay for years; it was tied to a checking acct. I tried switching online to the CC that was already on record but was not allowed. I had 2 call in to make the change. While I had them on the phone I asked for and rec'd the HD access credit. Pretty quick phone call.

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#1238 OFFLINE   whieb

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Posted 14 June 2010 - 03:50 PM

if you are currently getting free hd/dvr service right now you will not be eligible for the free hd for 24 months. that may have been your issue amashburn

#1239 OFFLINE   gnahc79

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Posted 14 June 2010 - 04:09 PM

one more successful story to add to the pile:
dtv customer since 2008, choice + 1 HD DVR
Called customer service, transferred, got the 24 months HD access discount. I was told they "just" added the 24 month option in addition to the 12 month option for existing customers. No idea what sort of funky math they do to determine if you get 12 months free HD access, 24 months, or more. I already have the $5 monthly AT&T discount also. The HD access discount showed up in my acct almost immediately:

HD Access - 24mosFreeHDAcc ($10.00)
Video: Panasonic 42" th42ph9uk (2 component blades, 1 hdmi blade)
HR21-200 connected with blue jeans cable component cables & optical cable
Audio: Denon AVR-1602, Energy Connisseur speakers
Remote: Harmony One and an 880
MediaShare: TVersity

#1240 OFFLINE   drpjr

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Posted 14 June 2010 - 04:59 PM

I have not yet called in for HD discount. I figured I would combine bill with AT+T first to take advantage of both discounts later. Was informed by AT+T combined billing would trigger a new 12 month contract with D.:eek2: I didn't get that memo.:nono2: Anyone else encounter this? Does combined bill interfere with free HD promo? Also, how is D informed that you have autopay with AT+T?
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#1241 OFFLINE   gnahc79

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Posted 14 June 2010 - 05:04 PM

I have not yet called in for HD discount. I figured I would combine bill with AT+T first to take advantage of both discounts later. Was informed by AT+T combined billing would trigger a new 12 month contract with D.:eek2: I didn't get that memo.:nono2: Anyone else encounter this? Does combined bill interfere with free HD promo? Also, how is D informed that you have autopay with AT+T?


I do not have a combined bill, I called to get the AT&T discount around a year ago. There is no more combined billing, just the discount. The AT&T discount does not extend the contract. Well it should not, it seems like you get a different answer each time you call DTV about nearly everything. On my DTV bill there is a line for the AT&T discount. The HD discount should not interfere with the AT&T discount, but we'll see what happens in the next few billing cycles.
Video: Panasonic 42" th42ph9uk (2 component blades, 1 hdmi blade)
HR21-200 connected with blue jeans cable component cables & optical cable
Audio: Denon AVR-1602, Energy Connisseur speakers
Remote: Harmony One and an 880
MediaShare: TVersity

#1242 OFFLINE   notnufbw

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Posted 14 June 2010 - 05:31 PM

The CSR that I talked to says that a previous CSR I talked to had to escalate it to a higher up so they could sign off on it. They said I qualified, so whats with this escalation to a higher up that they have to email to be able to add the credit for the free HD for 24 months. Anyone else get this run around?


Yes, at least it's similar to what I just went through to get it. A little history...when I first read about this promotion 2 or 3 days ago I called and was turned down flat because the CSR could not find anything about it on her computer but said she could offer me a one time $5.00 credit. I declined.

After getting a Jack Daniel's or two under my belt I called an hour ago and was told right away I was "eligible"(7 year customer and buy every freaking thing they sell, most expensive packages, etc.). So, I had to wait about 10 minutes while this gal typed furiously and kept apologizing for the time it took. Then she said I needed to talk to someone else up the ladder for, "just a few seconds". I swear to God Almighty I waited 15 minutes before someone came on the line and she asked, "how can I help you?". I went through the whole freaking thing again...again the furious 10 minutes of typing, and she had no clue why I had to wait for her....but it took her forever to verify that I had already been signed up through the previous gal.

Dear God please help DirecTV straighten themselves out!

VR

#1243 OFFLINE   mikeren1

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Posted 14 June 2010 - 05:58 PM

Called today..Had to get auto-pay..Took 13 minutes..Thx DBS !!

#1244 OFFLINE   nettodtv

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Posted 14 June 2010 - 06:11 PM

Made probably my tenth call for free HD for 24 months. The supervisor I talked to this morning pissed me right off. She came on the phone bitchy and that just set me off and almost to retentions. I was nothing but polite and patiently waiting for the supervisor and was treated like a piece of garbage. Two phone calls and I get the 20 off for 6 months on ST. This free HD deal is like pulling teeth with them. My fingers are crossed this guy seems like he is going to be able to help me.;)

#1245 OFFLINE   nettodtv

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Posted 14 June 2010 - 06:24 PM

Son of a Gun once again I was turned down. What is the deal here?

#1246 OFFLINE   camo

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Posted 14 June 2010 - 07:02 PM

Son of a Gun once again I was turned down. What is the deal here?


Do you have choice extra, and auto pay set up?
Back on the 9th Directv twitter page:

" For a limited time, DIRECTV is offering free HD to existing customers!
Call us at (800) 531-5000 to see if you qualify. "

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#1247 OFFLINE   whieb

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Posted 14 June 2010 - 07:35 PM

nettodtv do you currently have free hd or dvr service on your account?

#1248 OFFLINE   MacUserG

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Posted 14 June 2010 - 07:43 PM

I've never seen this offer before. If this exists, it could be a wonderful loophole in the system. Trade in your old DVR for a HR24 for only $99. I'd do that. I expect others here would, too.

MacUserG, can you please stay on top of this for us? If you do get your HR24, can you post that here? Especially, could you look on your online account and give us the promo code that will show up next to the $99 charge? That info could be golden.

Thanks. It's this kind of communication that makes this forum so invaluable.


Will do. I'm scheduled for installation this Saturday. (keeping fingers crossed)

#1249 OFFLINE   hbeard

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Posted 14 June 2010 - 07:56 PM

Confused...

Currently have Total Choice (listed as $57.49) plus $10 HD fee (and DVR fee)

Under Total Choice list on current website it says 'Free HD Channels' but lists fewer HD channels than I am currently getting.

I'm getting what appears to be the list under Choice Xtra (includes NatGeo) "40+" HD channels.

If I call CSR and ask for free HD with current package...would that pop me back to the "35+" list that's under Choice?

Or am I better off switching to Choice Xtra for $63.99, which APPEARS to be more total channels for a few less $ than I'm currently paying.

All these different packages, specials, drive me nuts (no to mention upcoming MRV).

#1250 OFFLINE   nettodtv

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Posted 14 June 2010 - 08:03 PM

nettodtv do you currently have free hd or dvr service on your account?


I have choice ultimate with hd and dvr access but I pay for both hd and dvr service.




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