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Guest Message by DevFuse

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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#1251 OFFLINE   utvnut

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Posted 14 June 2010 - 08:06 PM

Auto pay is NOT required. Been with DTV since the beginning and went off auto pay years ago after a billing screw-up.

Got the free HD along with a couple other discounts, but no autopay.

(I don't post much here, been on Tivo, AVS and ultimate TV forums over the years, this is a really good site for DTV info now, thanks to all.)

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#1252 OFFLINE   The Merg

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Posted 14 June 2010 - 08:07 PM

Confused...

Currently have Total Choice (listed as $57.49) plus $10 HD fee (and DVR fee)

Under Total Choice list on current website it says 'Free HD Channels' but lists fewer HD channels than I am currently getting.

I'm getting what appears to be the list under Choice Xtra (includes NatGeo) "40+" HD channels.

If I call CSR and ask for free HD with current package...would that pop me back to the "35+" list that's under Choice?

Or am I better off switching to Choice Xtra for $63.99, which APPEARS to be more total channels for a few less $ than I'm currently paying.

All these different packages, specials, drive me nuts (no to mention upcoming MRV).


:welcome_s to DBSTalk!

You can keep your package just as it is. As long as you are using AutoPay, you should be able to receive the credit. It just becomes an additional line item on your bill.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#1253 OFFLINE   Carl Spock

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Posted 14 June 2010 - 08:13 PM

Auto pay is NOT required. Been with DTV since the beginning and went off auto pay years ago after a billing screw-up.

Got the free HD along with a couple other discounts, but no autopay.

Next time tell them to throw in a dozen donuts. With the way the deal keeps evolving, I think that's now a reasonable request.
hangin' with the bros at 40 Eridani A

#1254 OFFLINE   GregAmy

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Posted 14 June 2010 - 08:25 PM

Called, requested, received $10/mo credit for 24 months.

10 minutes. Max.


(Already had an HD package, and already had credit card billing. Took her longer to type in all the info than it took for her to say "OK, no problem"...)

#1255 OFFLINE   utvnut

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Posted 14 June 2010 - 08:31 PM

Maybe a good idea when calling back for a Sunday Ticket deal except they don't go with football!

#1256 OFFLINE   stflush

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Posted 14 June 2010 - 08:59 PM

Just called, took two minutes max for 24 months free HD, no questions asked. 10 year sub and already had credit card auto pay set up.

#1257 OFFLINE   ATARI

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Posted 14 June 2010 - 09:27 PM

I guess that all of us who got the credit without autopay will have to keep a close eye on next month's bill and see what happens.

#1258 OFFLINE   James Long

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Posted 14 June 2010 - 09:31 PM

I guess that all of us who got the credit without autopay will have to keep a close eye on next month's bill and see what happens.

A good idea. Hopefully a bill will be produced before the deadline to sign up for the offer - just in case you need to sign up again next month.

#1259 OFFLINE   gphvid

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Posted 15 June 2010 - 05:01 AM

I wrote an email to Customer Service inquiring about the draft dates for Autopay with credit card vs with debit card or electronic funds transfer. I got back this response:

- Recurring Electronic Funds Transfers. Signing up is easy. Simply fill out the form on the back of your DIRECTV bill or sign up at DIRECTV.com and follow the instructions listed. You can choose the transmission days from 15 - 25 days. The default transmission days is 15 days after your bill is generated. If you will set the transmission days to 15, your payment will be applied approximately every 20th of the month since we generate your bill every 5th.

- Recurring Debit Card. To sign up, simply fill out the form on the back of your bill or at directv.com. You can also enroll by calling 1-800-531-5000. The payment would be deducted 15 days after your bill is generated each month. Unlike Recurring Electronic Funds Transfers, there is no transmission days and the payment date cannot be changed.

Credit card occurs when the bill is generated which for me is the 5th of every month. Don't see why that has to be different but it is...

#1260 OFFLINE   irish316

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Posted 15 June 2010 - 06:17 AM

I do not have a combined bill, I called to get the AT&T discount around a year ago. There is no more combined billing, just the discount. The AT&T discount does not extend the contract. Well it should not, it seems like you get a different answer each time you call DTV about nearly everything. On my DTV bill there is a line for the AT&T discount. The HD discount should not interfere with the AT&T discount, but we'll see what happens in the next few billing cycles.

I signed up for combined billing with AT&T and just got a letter in the mail yesterday confirming it. It does clearly state that your contract is extended 12 months IF you have less than 12 months remaining on your contract.

#1261 OFFLINE   dellis23

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Posted 15 June 2010 - 08:51 AM

I signed up for combined billing with AT&T and just got a letter in the mail yesterday confirming it. It does clearly state that your contract is extended 12 months IF you have less than 12 months remaining on your contract.


I received the same in the mail Monday, but I still like ~20 months on my recent contract. You may want to call DirecTV back to make sure your HD credit will still take place. I called because I was curious and didn't want to miss out on the deal. Since AT&T billing was taking over, the credit had been removed. Took just a few seconds for rep to add it back.

#1262 OFFLINE   paulk2

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Posted 15 June 2010 - 09:13 AM

Thanks to Dradran and others, I got 3 discounts. it took 15 mins and 2 departments and they showed up on my account immediately:

06/15/2010 XXXXXXXXxxxx PREMIER - $10/6mosSPORTS ($10.00) ($1.32)
06/15/2010 XXXXXXXXxxxx NFL SUNDAY TICKET 2010 HD - Charge $0.00 $0.00
06/15/2010 XXXXXXXXxxxx HD Access - 24mosFreeHDAcc ($10.00) ($1.32)
06/15/2010 XXXXXXXXxxxx NFL SUNDAY TICKET 2010 - Charge $49.99 $6.58
06/15/2010 6 Mos Bas Dis ($20.00) $0.00


note that I couldn't get "nfl sunday ticket" $20/6 mo, but got the same discount as "premier - 10/6 sports". in addition, I asked for a comp on the nfl to go and got it via a "6 mos bas dis" at $20 x 6 months. (that's a $10 bonus beyond the $50 nfl-to-go refund)

I have premier, hd, nfl sunday tix and buy some fights. customer since 05. pay bills on time. on the phone I am extra nice and extra patient. reward for this: $120+240+60=$420


I received both the FreeHD for 24 months and ST discount of 20 bucks per month for 6 months in the same phone call. No threatening or anything, they offered up the ST discount without me even asking if I renewed. Been a customer since July 2009.

Here's what my recent activity looks like.

06/06/2010 XXXXXXXX4318 NFL SUNDAY TICKET 2010 HD - Charge $0.00 $0.00
06/06/2010 XXXXXXXX4318 NFL SUNDAY TICKET 2010 - Charge $49.99 $0.00
06/06/2010 XXXXXXXX3000 NFL SUNDAY TICKET 2010 - $20/6mosNFLSave ($20.00) $0.00
06/06/2010 XXXXXXXX3980 PLUS HD DVR - 24mosFreeHDAcc ($10.00) $0.00
05/29/2010 XXXXXXXX4318 NFL SUNDAY TICKET To-Go 2010 - Charge $0.00 $0.00

So who knows. :confused:



#1263 OFFLINE   Cubbies_26

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Posted 15 June 2010 - 09:50 AM

Some people have had to do that, but there are definitely others that did not change their package. Within minutes of having the credit giving, you should be able to see it in your Recent Activity section of your account on-line.

- Merg


I called in last week and was told I would be receiving the $10 off for 24 months (beginning next month), but it's not showing up online yet. Is this something I should follow up on or will it show up next month when the credit is supposed to be applied?

#1264 OFFLINE   Tim1D

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Posted 15 June 2010 - 10:01 AM

Thanks DBS members. Y'all just saved me a bunch of money.

I called to day and got the 24 months free HD. After the CSR talked to the supervisor he said that he couldn't set me up with the 24 month offer, but he didn't know why the system wouldn't let him put it in. He put me in for 12 months and forwarded me to a retention person. After a few minutes they gave me the 24 months no problem. The credit is already on my bill.

I also go them to upgrade my SD receiver to a HD DVR, and set up the whole house DVR service for $154. I just hope they send me a new HR24.

All of this took about 1/2 hour but no real haggling. :)

#1265 OFFLINE   Holydoc

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Posted 15 June 2010 - 10:02 AM

I called in last week and was told I would be receiving the $10 off for 24 months (beginning next month), but it's not showing up online yet. Is this something I should follow up on or will it show up next month when the credit is supposed to be applied?


I would check back with DTV. My credit showed up online immediately.

#1266 OFFLINE   Rigwald

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Posted 15 June 2010 - 10:06 AM

My HD credit isn't online yet, but it is showing up on the work order for Wednesday's upgrade. I am assuming it will show up then.

#1267 OFFLINE   sooner02

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Posted 15 June 2010 - 12:00 PM

I just called and got the free HD, but I was required to do auto-pay. There was no mention of it expiring in 24 months, the CSR told me that HD is free for as long as I have auto-pay.

I'm also an AT&T customer, so how do I get that discount? Do I have to call ATT or D* to set it up? Will all my ATT and D* charges come in one bill if I do that?

#1268 OFFLINE   mdavej

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Posted 15 June 2010 - 12:32 PM

I've set up the AT&T discount a couple of times in the past few years, but can't remember exactly. I think I just called AT&T, told them I had DirecTV service and wanted the bundle discount and gave them my D* account number. $5 discount shows up on your next D* bill. Depending on your bundle, your discount may be higher. I get $10 on one and only $5 on another. In all cases I continued to have separate billing.

#1269 OFFLINE   dellis23

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Posted 15 June 2010 - 12:50 PM

I've set up the AT&T discount a couple of times in the past few years, but can't remember exactly. I think I just called AT&T, told them I had DirecTV service and wanted the bundle discount and gave them my D* account number. $5 discount shows up on your next D* bill. Depending on your bundle, your discount may be higher. I get $10 on one and only $5 on another. In all cases I continued to have separate billing.


I did the same... however, I was informed that I would be receiving one bill from AT&T. DirecTV said, when I called for the HD discount (the second time) that DirecTV will be forwarding my bill to AT&T, who will pay my bill automatically. I will then receive one bill from AT&T for all services due on my typical due date (usually a week or 10 days later than my DirecTV due date). We'll see how it goes this first time around. I have home phone and DSL Pro and get a $5 discount. :)

#1270 OFFLINE   nettodtv

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Posted 15 June 2010 - 01:18 PM

The person I talked to said they cant apply the credit because I already am a new customer signed up in May and I can't have anymore credits. What do you guys think about this.

#1271 OFFLINE   pappy97

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Posted 15 June 2010 - 01:37 PM

The person I talked to said they cant apply the credit because I already am a new customer signed up in May and I can't have anymore credits. What do you guys think about this.


I think it's BS. I signed up in Nov 09 and am still on my new customer credits and got this.


Before you call, make sure you are on paperless billing AND autopay. I know some here are getting the credit w/o autopay, but you'll see why I say this below.

Call again and ask (don't mention what the other CSR said) and if you get the same line, explain you are fully aware of other customers who are still on their new customer credits that are getting this credit. Then explain that you are further aware that as long as you have paperless billing and autopay (you do if you follow my instructions), then you should get the credit. If you get zilch, ask to speak to a supervisor, then retentions, whatever.

Don't give up and don't take less than free HD for 24 ($10/off for 24 months). Some people are getting offered $10/6 or $10/12. If I were you, I wouldn't settle considering how many of us are getting $10/off for 24 months.
My setup (TV + DirecTV):
Master Bedroom: LG 32" 120hz LCD TV, GENIE Client
Living room: Samsung 46" 120hz LED LCD TV 7000 series, GENIE Master
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#1272 OFFLINE   dellis23

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Posted 15 June 2010 - 01:40 PM

The person I talked to said they cant apply the credit because I already am a new customer signed up in May and I can't have anymore credits. What do you guys think about this.


I just rejoined in February and am receiving new customer credits. I received the credit.

#1273 OFFLINE   mdavej

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Posted 15 June 2010 - 01:57 PM

The person I talked to said they cant apply the credit because I already am a new customer signed up in May and I can't have anymore credits. What do you guys think about this.


I think it's BS. I signed up in Nov 09 and am still on my new customer credits and got this.

+1

I signed my folks up less than 2 months ago and just got them the credit. This is in addition to the new customer deal they originally got, which is $29 off the first year, free starz/showtime, 3 months HD extra, AT&T bundle discount, free HD DVR, free HD receiver and free install, and $100 referral credit. With free HD, their total bill for Choice Xtra, HD, DVR service and a second receiver is $40 (including tax). Man, I wish I could have gotten a deal like that when I first signed up myself.

So unless there are other circumstances we don't know about (other credits in addition to all your new customer credits, no auto-pay, etc.), I'd say keep trying, because it IS possible.

#1274 OFFLINE   Kgregson

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Posted 15 June 2010 - 01:59 PM

They just told me I can't have the credit because my install date was June 3 and the promo started June 5. No offer of anything additional either.

Bummer, not happy about that.

#1275 OFFLINE   pappy97

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Posted 15 June 2010 - 02:07 PM

They just told me I can't have the credit because my install date was June 3 and the promo started June 5. No offer of anything additional either.

Bummer, not happy about that.


If I were you, I'd get on paperless billing and autopay and then call again and ask again. If you get the June 3/5 crap, say that as of June 5, you were an existing customer and you are well aware of existing customers who are fairly new that are getting the free HD for 24 months as long as they have paperless billing + autopay. If you have to, make it clear that you understand that you are not getting free HD for life, but only free HD for 24 months.
My setup (TV + DirecTV):
Master Bedroom: LG 32" 120hz LCD TV, GENIE Client
Living room: Samsung 46" 120hz LED LCD TV 7000 series, GENIE Master
Dedicated HT: Epson 8700UB projector with 150" 16:9 painted on screen and 180" 2.4:1 painted on screen, HD-DVR (HR22), Denon AVR-890, Klipsch Icon Front Speakers, Center Speaker, and Klipsch Icon Floorstanders for side and rear speakers (6 total floorstanders), subwoofer is BIC America V-1220 12" down-firing sub




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