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Guest Message by DevFuse

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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#1121 OFFLINE   sigma1914

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Posted 11 June 2010 - 02:30 PM

Prove me wrong call Directv up another user posted the following in here also look at their twiter pages does it say 24 month's

Read Customer retention the following what someone posted in here



also
http://twitter.com/D...tus/15798924567


Exactly, you have no proof. Ironic, you join here this week and all but 2 posts are in this topic. Show a screen shot or just quit starting BS.
If you stop responding to them or put them on ignore, then eventually they'll go away.

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#1122 OFFLINE   Hoosier205

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Posted 11 June 2010 - 02:32 PM

Prove me wrong call Directv up another user posted the following in here also look at their twiter pages does it say 24 month's

Read Customer retention the following what someone posted in here



also
http://twitter.com/D...tus/15798924567


This comment...

@wonderboylb DIRECTV is offering free HD to existing customers! Call us at (800) 531-5000 to see if you qualify for this exciting new offer.


...says nothing about it being free for specific time period. (12-month, 24-month, life of the account, etc.)

We know that it is available for the life of the account for new subscribers. It has not been confirmed that the same offer is available for existing subscribers, rather than the 24-month promotion that has been confirmed.

You could confirm your claims by simply taking a simple screenshot of your account showing this promotion being applied.
DTV = Digital Television

#1123 OFFLINE   Blaze

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Posted 11 June 2010 - 02:32 PM

Exactly, you have no proof. Ironic, you join here this week and all but 2 posts are in this topic. Show a screen shot or just quit starting BS.



This person posted it not me.........

http://www.dbstalk.c...1&postcount=931

Also
http://www.dbstalk.c...9&postcount=921

#1124 OFFLINE   Harrisment

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Posted 11 June 2010 - 02:33 PM

I can understand why a +HD/DVR package would need changing. :) That package can't end up being a +HD-HD fee.

Cheers,
Tom


I also currently have Choice Xtra +HDDVR amd I'm trying to determine if trying to get this free HD will even save me money? My current package costs 79.99 and doesn't include any additional fees for HD or DVR's.

#1125 OFFLINE   Dradran

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Posted 11 June 2010 - 02:36 PM

I also currently have Choice Xtra +HDDVR amd I'm trying to determine if trying to get this free HD will even save me money? My current package costs 79.99 and doesn't include any additional fees for HD or DVR's.


I have the same package and it shows up as a 10 dollar credit. So you will be saving 10 bucks a month.

06/06/2010 XXXXXXXX3980 PLUS HD DVR - 24mosFreeHDAcc ($10.00) $0.00

#1126 OFFLINE   rcruz2525

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Posted 11 June 2010 - 02:37 PM

Directv did not wanted to give me the free HD package because I was a new customer. Meaning I just got Directv 3 weeks ago.
I told them that I was going to cancel and they gave me $10 off for the next 3 months.

They say to call after 3 month and see if I can qualified for the Free HD...:confused:

#1127 OFFLINE   Hoosier205

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Posted 11 June 2010 - 02:37 PM

This person posted it not me.........

http://www.dbstalk.c...831#post2492831

Also
http://www.dbstalk.c...9&postcount=921


You're doing it again...having a separate conversation. An offer for existing customers was confirmed long ago. That offer is for 24 months. You are claiming that the offer for existing customers is now for the life of the account, rather than 24 months. None of the posts you have cited back that up. They merely confirm that an offer exists, but not what the terms of that offer are.
DTV = Digital Television

#1128 OFFLINE   sigma1914

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Posted 11 June 2010 - 02:40 PM

This person posted it not me.........

http://www.dbstalk.c...1&postcount=931

Also
http://www.dbstalk.c...9&postcount=921


Are you ok upstairs? Like, do you not remember what you type?
http://www.dbstalk.c...497#post2494497 you say:

Congrats on your 24 month HD access i got mine for the lifetime..:P

Prove it or move along.:rolleyes:
If you stop responding to them or put them on ignore, then eventually they'll go away.

#1129 OFFLINE   Harrisment

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Posted 11 June 2010 - 02:51 PM

Ok, just got off the phone with a very nice CSR. She said I did qualify for the offer and told me it will show up as a credit on my bills.

She also mentioned that if I decided to take part in any future promotions/deals, that it would eliminate the free HD offer from my account. Hmmm.

#1130 OFFLINE   Dradran

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Posted 11 June 2010 - 03:00 PM

Ok, just got off the phone with a very nice CSR. She said I did qualify for the offer and told me it will show up as a credit on my bills.

She also mentioned that if I decided to take part in any future promotions/deals, that it would eliminate the free HD offer from my account. Hmmm.


I received both the FreeHD for 24 months and ST discount of 20 bucks per month for 6 months in the same phone call. No threatening or anything, they offered up the ST discount without me even asking if I renewed. Been a customer since July 2009.

Here's what my recent activity looks like.

06/06/2010 XXXXXXXX4318 NFL SUNDAY TICKET 2010 HD - Charge $0.00 $0.00
06/06/2010 XXXXXXXX4318 NFL SUNDAY TICKET 2010 - Charge $49.99 $0.00
06/06/2010 XXXXXXXX3000 NFL SUNDAY TICKET 2010 - $20/6mosNFLSave ($20.00) $0.00
06/06/2010 XXXXXXXX3980 PLUS HD DVR - 24mosFreeHDAcc ($10.00) $0.00
05/29/2010 XXXXXXXX4318 NFL SUNDAY TICKET To-Go 2010 - Charge $0.00 $0.00

So who knows. :confused:

#1131 OFFLINE   dondude32

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Posted 11 June 2010 - 03:08 PM

off topic but does sunday ticket still need superfan for hd

#1132 OFFLINE   sigma1914

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Posted 11 June 2010 - 03:11 PM

off topic but does sunday ticket still need superfan for hd


No.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#1133 OFFLINE   Dradran

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Posted 11 June 2010 - 03:12 PM

off topic but does sunday ticket still need superfan for hd


No, it is included this year.:hurah:

#1134 OFFLINE   vthokies1996

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Posted 11 June 2010 - 03:16 PM

off topic but does sunday ticket still need superfan for hd


No, all Superfan features except the ability to watch games on computers or mobile devices are now part of Sunday Ticket.

You will need to add the Sunday Ticket To Go package for $50 to watch on a computer or phone.

#1135 OFFLINE   streatordogs09

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Posted 11 June 2010 - 03:26 PM

Ok, just got off the phone with a very nice CSR. She said I did qualify for the offer and told me it will show up as a credit on my bills.

She also mentioned that if I decided to take part in any future promotions/deals, that it would eliminate the free HD offer from my account. Hmmm.


Dont fall for this. I fell for it last week. I even called back twice but when I got my bill today it credit was not on there. So I called and they said the only way I was going to get it was with autopay. Then they said my 100 refer a friend was not valid since the person told him when he signed up to report it to the installer then he would get the credit so thats what he did. Bunch of scam artists.
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#1136 OFFLINE   txtommy

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Posted 11 June 2010 - 03:55 PM

I just called and got the 24 months free added to my account. Was literally on the phone for a total of 3 minutes.

She mentioned to be eligible you need to have auto-pay enabled plus I think she said you need to own your HD DVR. So she made it sound like that if got your HD DVR free from them you aren't eligible for the free HD.


I also just signed up for the 24 months. The call with CSR was only about 3 minutes but the 45 minutes of voice commands and holding patterns was quite annoying. I'm already on auto pay so there were no other requirements.
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#1137 OFFLINE   Dave995

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Posted 11 June 2010 - 04:08 PM

FYI Getting this offer for existing customers might not work if you try via email. This is the reply I got back from Directv after sending a request for the Free HD offer:



Thanks for writing. I understand you wish to take advantage of our Free HD Access promotion. Please be informed that our Loyalty Program gifts are determined based on each customer's specific account and at this time, our Free HD Access promotion is limited to new customers.

However, as one of our loyal customers, we actually have a lot to offer you since your satisfaction is one of our primary concerns and we certainly want to keep you as a customer.

We'd like to speak with you to see how we can help you, please call us at 800-531-5000 so we can assist you.

Thanks again for writing.

Sincerely,

Muller R. - 100170637
DIRECTV Customer Service



I'm not sure why I would be declined this offer as I've been with Directv for seven years with a current HD total premier package and have only used a promo for a free PPV movie one time. Guess I'll have to call and hope I don't get this Muller guy as a rep when I ask lol.

#1138 OFFLINE   grumpy55

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Posted 11 June 2010 - 04:19 PM

I have just called again (2nd) +(1 E-Mail) got through quickly when I requested promotions at the prompt, was told I was eligible but had to transfer me to set up, was on hold for 12 mins, very nice young man answered he viewed my account said I would need to set up auto pay which we did he applied the $10 for 24 mths then asked if I would be interested in any other promotions, he gave me anther $5 off Starz for 3 mths I already have all premiums.He said that was a thank you for being a loyal costumer,since 1998. So 1 phone call saved me $15 also i have 3 mths free game channel so I am pretty damn happy right now. Thanks to you all for bringing this promo to my attention.

#1139 OFFLINE   peano

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Posted 11 June 2010 - 04:31 PM

Got it by phone. Took two departments and about 20 minutes.

#1140 OFFLINE   bossfan50

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Posted 11 June 2010 - 05:57 PM

FWIW, this is under the TOS for autopay:

I authorize DIRECTV to automatically charge my credit or debit card for my bill each month. Credit cards will be charged on the bill statement date. Debit cards will be charged 15 days after the bill statement date. I have the right to stop the deduction by notifying my financial institution at least five (5) business days prior to the effective date.


Thank you for this info. Signed up for auto-pay to get the promotion so I never looked at TOS.




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