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Guest Message by DevFuse

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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#126 OFFLINE   dcowboy7

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Posted 04 June 2010 - 06:25 PM

Me. I won't pay $10 a month JUST for the same channels in HD. And when my DirecTV commitment ends in December if DISH is still offering HD for free for life and DirecTV isn't guess what???


.....you will go to dish with their lousy picture ? :P

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#127 OFFLINE   ThomasM

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Posted 04 June 2010 - 06:34 PM

.....you will go to dish with their lousy picture ? :P


It looked pretty good the last time I was at Radio Shack and played with their DISH DVR. Anyway, it's better than DirecTV SD for no additional HD fee!

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#128 OFFLINE   Drucifer

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Posted 04 June 2010 - 06:38 PM

Two words maybe, upgrade and commitment. Autopay should not be an issue for most of us.

. . . .

I will NEVER do autopay again.

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#129 OFFLINE   Dolly

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Posted 04 June 2010 - 07:32 PM

No way would I do auto pay :nono: I've seen too many stories where people were overcharged. But I think D* is going to have a hard time getting around this offer by Dish. But as the old saying goes--Better the Devil you know than the Devil you don't know--so I'll stay with D*.

#130 OFFLINE   Satelliteracer

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Posted 04 June 2010 - 07:35 PM

Me. I won't pay $10 a month JUST for the same channels in HD. And when my DirecTV commitment ends in December if DISH is still offering HD for free for life and DirecTV isn't guess what???


People need to look at the entire picture. DISH is taking down HD fees but raising box prices. Just as Time Warner Cable's adds say their HD is "free", but look what they charge to rent a HD receiver.

People need to compare the entire enchilada, not just several ingredients.
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All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#131 OFFLINE   Scott Kocourek

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Posted 04 June 2010 - 07:51 PM

It's kind of interesting that Directv made me change my Choice Xtra + HDDVR package to the new one when MRV became an pay feature. The old package already had "no charge" for HD because it was part of my package, now it is a line item.

Do I want "Free HD" for life? Yup.

Will I cancel Directv over it? Nope.

I have what I want because I want it.

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#132 ONLINE   RAD

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Posted 04 June 2010 - 07:55 PM

People need to look at the entire picture. DISH is taking down HD fees but raising box prices. Just as Time Warner Cable's adds say their HD is "free", but look what they charge to rent a HD receiver.

People need to compare the entire enchilada, not just several ingredients.


But when Dish raised the STB fees didn't they also not implement a programming price increase which they normally would have at that time?

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#133 OFFLINE   James Long

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Posted 04 June 2010 - 08:27 PM

People need to look at the entire picture. DISH is taking down HD fees but raising box prices. Just as Time Warner Cable's adds say their HD is "free", but look what they charge to rent a HD receiver.

People need to compare the entire enchilada, not just several ingredients.

People with multiple receivers do get to pay for the second receiver. The first receiver has no monthly charge. (The more capable the second/third/fourth receiver the more the charge.)

Single receiver homes would pay $64.99 for AT250 (all the channels except premiums) including 70 24/7 HD channels. Compare that to $68.99 for Choice w/HD (44 24/7 HD channels plus the local RSNs by the end of June).

I agree that comparing multiple receiver homes would begin to even that out.

But when Dish raised the STB fees didn't they also not implement a programming price increase which they normally would have at that time?

Correct. DISH did not have a February price increase this year. They put their price increase on the extra receiver fees. The top level price went down $3 in February but I believe that is when it stopped including the DVR fee so technically it went up $3. DISH did have a June price increase this year on the two mid level packages ($2 more each) and on the sports package ($7 instead of $6). So they have managed to raise prices this year regardless of the "no price increase" February.

Dropping the HD fee helps balance that out ... but the $2 price increase applies to at least 9 or 10 million of the near 14 million customers. I don't know how many millions also subscribe to HD. Seems to me it is just a redistribution of costs more than an increase or decrease.

DISH will make money even with "HD for Free". I'm sure DirecTV could continue to make money even if they followed suit.

At this point it may be a question of good will. There will always be "new subscriber" offers. How much is offered to existing subscribers is always a challenge.

#134 OFFLINE   pbg

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Posted 05 June 2010 - 01:43 AM

People need to look at the entire picture. DISH is taking down HD fees but raising box prices. Just as Time Warner Cable's adds say their HD is "free", but look what they charge to rent a HD receiver.

People need to compare the entire enchilada, not just several ingredients.


Agreed - at the same time, I tip my hat to Dish, for it's a fairly brilliant move. The extra charge for HD is one that just feels like you're getting gouged -

I know it all evens out, but for whatever reason I think the vast majority folks can justify the cost of the box easier than the HD charge.
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#135 OFFLINE   Dolly

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Posted 05 June 2010 - 05:13 AM

People need to look at the entire picture. DISH is taking down HD fees but raising box prices. Just as Time Warner Cable's adds say their HD is "free", but look what they charge to rent a HD receiver.

People need to compare the entire enchilada, not just several ingredients.

Exactly :sunsmile: So I could go to DISH for free HD, but what else would I be getting or maybe more to the point with DISH what wouldn't I be getting? People there are reasons why D* has more customers than DISH. Is D* a perfect company--NO! But there isn't a perfect company anywhere on this earth that I know of! And you can be sure by way of this Forum D* knows exactly what is being said about DISH's HD offer. I remember making the comment in this Forum about wishing the cost for MLB EI was divided up into more payments so it wouldn't cost so much each month. It was just a comment in a post, but what do you know D* now has MLB EI with payments spread out over 6 months :) Never underestimate the power of DBSTALK because remember we have people from D* here at this Forum some known and some unknown. And no I don't work for D*. Also remember people that there are "no free lunches". If you aren't paying for HD, you will be paying for something else. Of course, if D* wants to throw in free HD I won't turn the offer down ;)

Edited by Dolly, 05 June 2010 - 05:19 AM.


#136 OFFLINE   davidatl14

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Posted 05 June 2010 - 06:09 AM

Pay the ETF. No, you'd rather keep supporting big, bad, mean, & evil Directv.
$0.50 refund for removing a channel is horrible.


Agreed

The 0.50 rebate may be the single dumbest idea I've ever seen in these forums.

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#137 OFFLINE   Hoosier205

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Posted 05 June 2010 - 06:15 AM

FYI...the offer for existing customers who call to complain is free HD for 2 years rather than the lifetime of the account. The requirements are the same: must maintain a minimum programming package, auto billpay, and HD access.

Edited by Hoosier205, 05 June 2010 - 11:13 AM.

DTV = Digital Television

#138 OFFLINE   Hdhead

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Posted 05 June 2010 - 06:32 AM

FYI...the offer for new customers who call to complain is free HD for 2 years rather than the lifetime of the account. The requirements are the same: must maintain a minimum programming package, auto billpay, and HD access.


Could you clarify this. Where did you get this info? What about long time customers?
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#139 OFFLINE   Hoosier205

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Posted 05 June 2010 - 06:35 AM

Could you clarify this. Where did you get this info? What about long time customers?


I called to ask if the offer of free HD for life was only available to new customers...even though I already knew that. She immediately told me that there was an offer for current customers as well and that was it. Your experience may vary.
DTV = Digital Television

#140 OFFLINE   Hdhead

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Posted 05 June 2010 - 06:45 AM

I called to ask if the offer of free HD for life was only available to new customers...even though I already knew that. She immediately told me that there was an offer for current customers as well and that was it. Your experience may vary.


Well, 2 years will probably cover the maximum amount of time that an additional charge for HD will be in their cost structure. In 2 years charging extra for HD will be like charging extra for a color picture. I can even envision a day in the not to distant future when SD is completely eliminated.
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#141 OFFLINE   Mark Walters

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Posted 05 June 2010 - 07:00 AM

Well, 2 years will probably cover the maximum amount of time that an additional charge for HD will be in their cost structure. In 2 years charging extra for HD will be like charging extra for a color picture. I can even envision a day in the not to distant future when SD is completely eliminated.


Millions and millions just switched to DTV converter box from analog...I think I'll be dead before SD is gone.

#142 OFFLINE   Hoosier205

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Posted 05 June 2010 - 07:00 AM

Well, 2 years will probably cover the maximum amount of time that an additional charge for HD will be in their cost structure. In 2 years charging extra for HD will be like charging extra for a color picture. I can even envision a day in the not to distant future when SD is completely eliminated.


Very true.
DTV = Digital Television

#143 OFFLINE   Mark Walters

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Posted 05 June 2010 - 07:01 AM

I called to ask if the offer of free HD for life was only available to new customers...even though I already knew that. She immediately told me that there was an offer for current customers as well and that was it. Your experience may vary.


Do you care to tell us, as an existing customer, what you got since you inquired?

#144 OFFLINE   Hoosier205

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Posted 05 June 2010 - 07:07 AM

Do you care to tell us, as an existing customer, what you got since you inquired?


From earlier this morning:

FYI...the offer for new customers who call to complain is free HD for 2 years rather than the lifetime of the account. The requirements are the same: must maintain a minimum programming package, auto billpay, and HD access.


DTV = Digital Television

#145 OFFLINE   Matt9876

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Posted 05 June 2010 - 07:16 AM

.....you will go to dish with their lousy picture ? :P


I really am a DirecTV fan but I have invested the time to do side by side comparisons (120Hz scan rate plasmas) on most feeds my eyes can't tell the difference. where DirecTV trumps Dish is in HD sports coverage and better pay per view HD offerings.

#146 OFFLINE   robnielsen

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Posted 05 June 2010 - 07:31 AM

Looks like it will be free for all. I attached a snapshot of http://www.directv.c...equestid=383882

Attached Thumbnails

  • free.jpg

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#147 OFFLINE   Brian Hanasky

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Posted 05 June 2010 - 07:34 AM

Just called Directv and asked about the free HD for life noting that I already had auto bill pay and the choice ultimate package. CSR checked a couple of things and then said I qualified for free HD for 24months. As some people had posted it's possible that by then they will have restructured their plans so that HD will no longer be a seperate charge. Once again DBStalk has given me the upper hand.

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#148 OFFLINE   MysteryMan

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Posted 05 June 2010 - 07:42 AM

Looks like it will be free for all. I attached a snapshot of http://www.directv.c...equestid=383882


When does this go into effect?

#149 OFFLINE   susanandmark

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Posted 05 June 2010 - 07:59 AM

Funny, the stupidest thing I've ever seen is DirecTV's short-sighted marketing and ever-more extravagant new customer-only deals that absolutely, without a shadow of a doubt, incentivize customer turn over. The reason that's stupid is because getting a new customers cost DirecTV infinitely more than retaining an existing one and, therefore, people who bounce back and forth every year or two cost the company a lot of money. Living where I do, where sat is the only option, the vast majority of my neighbors have had both DirecTV and Dish, and go back and forth when one makes them an "offer they can't refuse." (Of the 40 or so homes in our loosely-defined neighborhood, I'd say 2/3 have more than one dish on their roof.)

I also think it's hysterical that my complaints about DirecTV's policies are labeled as "entitlement" by the very people who say they're going to call in, and keep calling, until they get this offer applied to their account. Call me disgruntled, call me a whiner, but Mr. I'm-not-concerned-about-everyone-else-because-I'm-gonna-keep-pressing-until-I-get-this-for-myself is the very definition of entitled.

I absolutely loathe DirecTV's legendary and completely random treatment of their customers, even if I have at times (by reading here and then calling in to request what others have received) benefited from it. Either make an offer available to everybody, or nobody, that fall within a definitive set of guidelines. What one CSR can offer, should be the same as the next. You shouldn't be able to call four times and get four completely different answers/offers. It shouldn't be a process of call center roulette. That complete and absolute unfairness is infuriating. Those who complain the most are not owed the best service. Again, from a business perspective, that not only creates exactly the kind of burned feeling I have, but it also costs you money, paying for the time it takes to answer multiple calls from the same person.

By the way, just for fun, I emailed DirecTV, noting I was a 12-year customer, always on the premier package who used autopay and asking if I was eligible for this current free HD deal and received the following cut-and-paste response ...

"The free HD for Life offer is only available to new customers.

"In order to find out what HD offers are available to you, please call 800-824-9081 between 8:00 AM and 8:00 PM daily. When the system asks for a Personal ID Number (PIN), enter XXX (this PIN is good for five days). We're looking forward to talking to you!

"Once again I would like to thank you for writing."

Oh and, we all already pay DirecTV HD for, with or without the $10/month fee. HD existed on DirecTV before the fee, and will continue to exist after it is, eventually, discontinued. If they raise the package rates by $10 to cover it--which I'm sure will be billed a customer-benefitial "restructuring of their programming tiers" and not a price increase--they do so only to increase their profits, not because they need that $10/customer to provide the service. Don't get me wrong, that is good business, from their side. I note it only because of the people on this forum who are always jumping in to insist that poor DirecTV HAS to charge this fee or that one in order to cover their costs and survive, as if otherwise they would be taking a loss on the services they offer us. ("They have to charge an extra fee because it costs more to provide HD." "The fee is a favor to the customers that are SD only." "They have to charge big up front receiver fees to recoup the cost of development." "Without the DVR fee they couldn't develop the software." B.S. all.) This is not a business that is living close to the margin. While there are, obviously, substantial costs involved in acquiring and distributing DirecTV's programming they'd have to cut their prices just about in half in order to be even close to barely scraping by.

Edited by susanandmark, 05 June 2010 - 08:18 AM.


#150 OFFLINE   bamaweather

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Posted 05 June 2010 - 08:02 AM

Looks like it will be free for all. I attached a snapshot of http://www.directv.c...equestid=383882


If you're going through that particular web page, it would indicate you are buying new service. For those people it will be free as long as you are a subscriber. I don't see where that indicates it will be available to existing subscribers. After all, existing subscribers must login to change their programming. You don't go through that interface.




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