Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Free HD for life (24 months for existing subs)


  • Please log in to reply
2475 replies to this topic

#2251 OFFLINE   digger

digger

    New Member

  • Registered
  • 9 posts
Joined: May 26, 2007

Posted 16 July 2012 - 04:35 PM

I just called up D* about losing my HD credit with my latest statement. Frontline CSR informed me I needed to be on paperless billing (no mention of autopay) in order to receive the HD credit. I told her I've been on paperless for the past two years, with which she put me on hold to investigate. She came back with an offer of $10/12mo credit. I said no thank you and to transfer me to retention.

Nice lady in retention. I mentioned last month's email touting "FREE FOR 2 YEARS" and asked for a $10/24mo credit.
She had no problem giving me the 10/24 credit in addition to a one-time $10 credit to offset this month's bill with the HD fee.

She did say that the credits would be generic credits with no mention of Advanced Receiver-HD Monthy, Free HD, etc, in the billing detail.

Before hanging up I asked if she could throw in a year of HD-Xtra-Pack. No luck, but she did give me 6-months with auto cancel, which I appreciated.

Here is my activity from today

07/16/2012 XXXXXXXX1942 DIRECTV HD EXTRA PACK - Charge $0.00 $0.00
07/16/2012 XXXXXXXX1942 Advanced Receiver-HD - Gen Reten CRG ($10.00) $0.00
07/16/2012 XXXXXXXX1942 CHOICE XTRA CLASSIC - $10/24moBasePkg ($10.00) $0.00

#2252 OFFLINE   Tusk

Tusk

    Back in the Game

  • Gold Members
  • 738 posts
Joined: Nov 14, 2002

Posted 16 July 2012 - 05:37 PM

Had the same run around as everyone else. Got the email saying my HD access was free for next 24 months. Then got postcard saying I wasn't on autopay (which was not true) so credit would be cancelled. Lost credit this month. Was able to get them to give me free HD access for 12 months. Said they don't give 24 months anymore and would not give me a credit for the current month where I had to pay the extra $10.

Oh well, I'll see what happens in 12 months. If they want to charge me for HD access, then they will lose a customer. That is a ridiculous fee.

Also, after the Olympics I'll cancel the HD extra pack so that will be $5 off the bill.


#2253 OFFLINE   cover

cover

    Icon

  • Registered
  • 529 posts
Joined: Feb 11, 2007

Posted 16 July 2012 - 08:10 PM

I got $10 for 12 months easily by agreeing to autopay, which I already had set up. Just took a few minutes on the phone and didn't have to argue.

#2254 OFFLINE   PrinceLH

PrinceLH

    Godfather

  • Registered
  • 473 posts
Joined: Feb 18, 2003

Posted 17 July 2012 - 11:17 AM

It's really idiotic, this $10.00 fee for HD. New subs get it for life and the older subs have to jump through hoops to get it for 24 months. They should just make it easy and get rid of the fee. HD is becoming the norm anyway, so why keep insisting on this foolishness?

#2255 OFFLINE   Robert L

Robert L

    Legend

  • Registered
  • 205 posts
Joined: Dec 13, 2005

Posted 17 July 2012 - 12:05 PM

I emailed and ask about, because as I said I don't really like calling them and figured hold times might be long. Plus I've emailed a few times in the past and someone always answered.

Anyway, they said based on my account history they would extend the $10 credit another 24 months, but no guarantee after that was up. I just told them why I thought it should be extended and I was considering a bundled deal with FIOS, which is true. But I really didn't say much else about it, just ask if my account meet whatever they need to extend the credit longer. Somehow they should do away with the HD charge though.

But I rather stay with Directv so guess I will be for at least another 2 years, but I'm not under contract.
3- HR20-700, 2-HR24-500, Native on, 5- Networked (wired), FIOS, Slimline dish, Swm-16,HD receiver for music
Various displays & projectors, using HDMI

#2256 OFFLINE   shendley

shendley

    Hall Of Fame

  • Registered
  • 1,744 posts
Joined: Nov 27, 2005

Posted 17 July 2012 - 02:44 PM

After being told yesterday that I still had my 24 month $10 HD access credit and its disappearance from my bill this month was merely a mistake, I called back today since I couldn't see anything about any such credit on my "Recent Activity." Initially I got a CSR who, aside from being nice and polite enough, was REALLY uninformed. He had no idea about the credit or the email we all received. When he told me that the last email I received from Directv, according to his records was in May, I asked to be transfered to Retention (an aside here: it's a real drag that the "Cancel, Cancel" no longer works to get you to Retention. There is such a world of difference between the base and Retention CSRs!). The Retention guy quickly told me there was a new offer for a 24 month HD access credit and very quickly got it applied to my account, appearing shortly after that in "Recent Activity." I REALLY wish "Cancel, Cancel" still worked to get you to Retention!

AU9, SWM8
Panasonic TH-58PX60U, HDMI to HR44-100, Native, DD, HDMI to Pioneer VSX-1123-k Receiver, Harmony One, Networked with Ethernet Cable, 35/4 Mbps DSL.
Panasonic TH-42PD50U, Component to HR 24-100, Antec MX-1 w. WD10EVDS ESata, Native, DD, DTV Remote.
Panasonic TC-L32X2, HDMI to C41-100, DTV Remote.
Whole Home.


#2257 OFFLINE   Fluthy

Fluthy

    Legend

  • Registered
  • 202 posts
Joined: Feb 08, 2008

Posted 17 July 2012 - 06:43 PM

I had sent an e-mail with a photo attachment of the post card. They called me back last night and informed me that the offer was just to let me know that I needed the 3 options to keep 24 Free HD and that is was scheduled to end in June 2012. I asked what the point of the post card was if the deal ended and they informed me that it was just a self generated post card due to what was on my account (my account has not changed since February). Anyway they didn't offer anything since when I called earlier I got 12 month $10 credit. They then rambled on about Viacom but never offered the $5 credit or Showtime that some people are getting. It is interesting how they treat you when you are under contract compared to not. I have not been under contract for years until recently I did the free Sunday Ticket for a 1yr contract. They always treated me very well until I signed the contract. Oh well....

#2258 OFFLINE   DodgerKing

DodgerKing

    Hall Of Fame

  • Registered
  • 2,045 posts
Joined: Apr 28, 2008

Posted 20 July 2012 - 03:26 PM

Because of my free equipment upgrade and the partial month credits on this last bill, my free 24 months HD did not post. When they looked into it they found there was a glitch. Not only did they credit me this month for the free HD, they renewed my $10 off my base package discount for yet another 12 months as it just expired.

So even under a new contract and getting a lot of promos and discounts, they still gave more more discounts for another year.

I cannot tell you how appreciative I am. I never asked for nor expected this. It is things like this that make me a happy DirecTV customer.

Shades228,
So much for not being able to get more discounts or promos.

#2259 OFFLINE   sdicomp

sdicomp

    Godfather

  • Registered
  • 318 posts
Joined: Sep 12, 2006

Posted 21 July 2012 - 08:43 AM

I received the same post card in the mail last month, only to find out that, when I received my latest credit card bill, my free HD has been discontinued. I have played CSR roulette 3 times, only to be told each time that I had already received 'free HD' for 24 months, starting June 2010. I was also told D* has no 'free HD' promotions available anymore. So much for the 'customerpromise'.
Charter Digital Cable(w/FREE HD)
Charter Motorola HD DVR into Mitsubishi WD-65738 via HDMI(through Yamaha RX-V673)-networked w/Buffalo WAP
Charter Motorola HD DVR into Dynex DX-32L150A11 via HDMI

#2260 OFFLINE   bflora

bflora

    Legend

  • Registered
  • 148 posts
Joined: Nov 05, 2007

Posted 21 July 2012 - 09:02 AM

I received the same post card in the mail last month, only to find out that, when I received my latest credit card bill, my free HD has been discontinued. I have played CSR roulette 3 times, only to be told each time that I had already received 'free HD' for 24 months, starting June 2010. I was also told D* has no 'free HD' promotions available anymore. So much for the 'customerpromise'.


Call and demand to talk to retention and threaten to leave D* if they don't honor their promise of 24 months. This is a ridiculous situation that needs to be rectified if they want to keep their customers.

#2261 OFFLINE   gpauljr

gpauljr

    Cool Member

  • Registered
  • 39 posts
Joined: Jul 11, 2007

Posted 21 July 2012 - 09:44 AM

Just got a post card saying that I now have free HD access for two years. It reminds me that must keep Auto pay and a few other packages. This is a continuation since I had the free HD for the past two years. Haven't checked my latest bill to make sure it is still being taken off.

#2262 OFFLINE   bflora

bflora

    Legend

  • Registered
  • 148 posts
Joined: Nov 05, 2007

Posted 21 July 2012 - 09:53 AM

Just got a post card saying that I now have free HD access for two years. It reminds me that must keep Auto pay and a few other packages. This is a continuation since I had the free HD for the past two years. Haven't checked my latest bill to make sure it is still being taken off.


I bet you ill lose the $10 off when your initial 24 months is up. Has anyone had this additional free HD access honored without having to contact D*?

#2263 OFFLINE   txfeinbergs

txfeinbergs

    Legend

  • Registered
  • 140 posts
Joined: Nov 15, 2005

Posted 21 July 2012 - 02:45 PM

I called and got a nice CSR. She was able to add the $10 off for another 24 months. I really didn't expect that based on all of the different results people are getting in this forum.

This is what it shows up as:

Date Access Card Description Price Tax
07/21/2012 XXXXXXXX1804 Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) ($0.63)

So whoever is saying that it isn't an option in their systems is definitely not correct. Well, maybe they are correct for their accounts.

#2264 OFFLINE   txfeinbergs

txfeinbergs

    Legend

  • Registered
  • 140 posts
Joined: Nov 15, 2005

Posted 21 July 2012 - 02:46 PM

I bet you ill lose the $10 off when your initial 24 months is up. Has anyone had this additional free HD access honored without having to contact D*?


As per last post, honored, yes, without calling DirecTV, no.

#2265 OFFLINE   stususs

stususs

    Cool Member

  • Registered
  • 20 posts
Joined: Dec 16, 2005

Posted 21 July 2012 - 07:46 PM

I said "cancel" during the voicemail prompts. I do not know if I was actually speaking with a Retention CSR.

After some hemming and hawing the CSR renewed me for an additional 24 months of $10 HD credit. I then requested and received a single $10 credit for the month of billing that did not include the HD credit.

#2266 OFFLINE   DJ Rob

DJ Rob

    Godfather

  • Registered
  • 274 posts
Joined: Jul 23, 2003

Posted 21 July 2012 - 11:06 PM

I posted last month that I had called and they renewed my free HD for 2 years. Well, my bill came and it isn't on there. I called and they couldn't find any record of when I talked to the person last month about it. And was told there was nothing they could do. Nice one Directv. :(

Directv HR44-500, HR24-100, HR24-500
Samsung PN50A650, Denon AVR-2807


#2267 OFFLINE   DodgerKing

DodgerKing

    Hall Of Fame

  • Registered
  • 2,045 posts
Joined: Apr 28, 2008

Posted 22 July 2012 - 08:10 AM

They said they could see it on my account. But the first month of the promo starts in August, which is why it didn't show on my bill. They told me it should show on August 19th.

#2268 OFFLINE   bflora

bflora

    Legend

  • Registered
  • 148 posts
Joined: Nov 05, 2007

Posted 22 July 2012 - 08:26 AM

This whole approach of making it up as they go along and saying whatever to get rid of the caller is getting very annoying. It reminds me of a very amateurish con man or a pathological liar that can't keep his story straight. I've been with D* since 1995 and pay close to $200 per month. Is this gross incompetence or a colossal shell game? Either way I am very concerned. There is obviously incompetence in the mailing and email distribution of the new 24 month program, but to then not honor it is simply PR suicide. To tell some customers that there is no longer a free-HD program and then give others varying periods of extension up to 24 months is unacceptable.

#2269 OFFLINE   tekie99

tekie99

    Legend

  • Registered
  • 258 posts
  • LocationRaleigh, NC
Joined: Sep 14, 2006

Posted 22 July 2012 - 09:19 AM

My credit was gone this month also.. apparently it expired (6/10-6/12). Though I told the rep that I received an email and post card stating it was being renewed.. After 3 transfers I got someone who could give me the 2 year credit again, and even gave me an additional $10 credit for this month that I missed.

Intput/Source Equipment
(1) DirecTV HR44-500 HD DVR
(1) DirecTV HR24-500 HD DVR
(1) DirecTV C41 Client


Output Display Equipment
70" Vizio 4K LED P702UI-B3 
[HR44]

55" LG LED [HR24]
32" Vizio LCD [C41]

 


#2270 OFFLINE   lesz

lesz

    Legend

  • Registered
  • 216 posts
Joined: Aug 03, 2010

Posted 22 July 2012 - 09:37 AM

This whole approach of making it up as they go along and saying whatever to get rid of the caller is getting very annoying. It reminds me of a very amateurish con man or a pathological liar that can't keep his story straight. I've been with D* since 1995 and pay close to $200 per month. Is this gross incompetence or a colossal shell game? Either way I am very concerned. There is obviously incompetence in the mailing and email distribution of the new 24 month program, but to then not honor it is simply PR suicide. To tell some customers that there is no longer a free-HD program and then give others varying periods of extension up to 24 months is unacceptable.


I'm confident that only a very small percentage of DIRECTV customers follow forum discussions and that the number of DIRECTV customers who even knew about the free HD with auto bill pay credit or who know that significant other discounts are available is quite small. That is what allows DIRECTV to continue to apply different rules to different customers, whether it be based on account histories or more arbitrary decision making, without severe PR backlash. I'm also confident that, if the majority of DIRECTV customers knew that some are paying significantly less for the same services than others are paying, the backlash would be at a much higher level.

#2271 OFFLINE   bflora

bflora

    Legend

  • Registered
  • 148 posts
Joined: Nov 05, 2007

Posted 22 July 2012 - 10:37 AM

I'm confident that only a very small percentage of DIRECTV customers follow forum discussions and that the number of DIRECTV customers who even knew about the free HD with auto bill pay credit or who know that significant other discounts are available is quite small. That is what allows DIRECTV to continue to apply different rules to different customers, whether it be based on account histories or more arbitrary decision making, without severe PR backlash. I'm also confident that, if the majority of DIRECTV customers knew that some are paying significantly less for the same services than others are paying, the backlash would be at a much higher level.


I agree. However what kind of idiocy is this sending of the postcards and emails. If the free HD had just been allowed to expire, so be it, but why "poke the bear" like this?

#2272 OFFLINE   Ruffread

Ruffread

    Godfather

  • Registered
  • 491 posts
  • LocationVista, CA
Joined: Nov 04, 2004

Posted 22 July 2012 - 02:46 PM

I put this on another programming thread: My latest bill was $10.00 more, and no more free HD programming after 2 years. I called, and the first customer serv. rep said that the best he could do was $5.00 per month off for 3 months, and transferred me to a "specialist". I explained that Dish and AT&T were giving free HD access, and asked what could be done to bring my cost back down. I was offered $10.00 off per month for 24 months, with a 2 year commitment, plus the $5.00 for 3 months. I accepted.
After 15 years with Directv, we should not have to ask for these comps. They should be automatic!

#2273 OFFLINE   heidic

heidic

    Cool Member

  • Registered
  • 34 posts
Joined: Apr 21, 2009

Posted 23 July 2012 - 09:25 AM

Originally Posted by bflora
I bet you ill lose the $10 off when your initial 24 months is up. Has anyone had this additional free HD access honored without having to contact D*?


So far, yes. My last statement was for month number 25, and the credit was still there. Looks like I'm one of the few lucky ones.

#2274 OFFLINE   rbpeirce

rbpeirce

    Godfather

  • Registered
  • 442 posts
Joined: Feb 23, 2006

Posted 23 July 2012 - 10:16 AM

Actually, they skipped a month so it works out to 25 months.

I had to call and they would not extend it. They did give me a $10/mo credit for 12-mos, which is the same thing but not the same.

This is not as good as some of the deals people have mentioned here but it was all I could get at the time.

#2275 OFFLINE   gpauljr

gpauljr

    Cool Member

  • Registered
  • 39 posts
Joined: Jul 11, 2007

Posted 23 July 2012 - 10:46 AM

After receiving the post card offering another $10 HD credit for 24 months I checked my bill and found that they had removed the credit on the July bill. I called and the first person offered a $10 credit for one year. I objected and was transferred to another person who said she didn't have the credit for 24 months on her screen. They transferred me to a third person who knew what I was referring to. She credited me the $10 for July and said she would extend it for 24 months. I shouldn't have taken three persons to handle something that I received a notice about, but it did. Everyone was friendly but evidently did not have this type of credit on their particular screen. The third person did make a statement when I mentioned that new accounts received free HD for life. She said that was for the life of the contract which was two years. Guess everyone has a different view of "life".




Protected By... spam firewall...And...