I called and got a nice CSR. She was able to add the $10 off for another 24 months. I really didn't expect that based on all of the different results people are getting in this forum.
This is what it shows up as:
Date Access Card Description Price Tax
07/21/2012 XXXXXXXX1804 Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) ($0.63)
So whoever is saying that it isn't an option in their systems is definitely not correct. Well, maybe they are correct for their accounts.
Spoke with very nice CSR (not front line). Here is what I said....
-First I praised her/DirecTV for getting Viacom deal done even though we missed our shows for a while.
-Then said I got the email from DirecTV on 6/15/12 and postcard on 7/3/12 stating continuation with autopay. She put 24mth credit on instantly. I asked about being charged in July for the fee, she immediately credited it (got email confirmation).
-We discussed loss of several TVApps which she confirmed and apologized, but she gave me some informtion to come on the new ones.
-Lastly, I asked how much the price is for standalone Redzone, she came back confirmed it was standalone from ST, and said she could add that on at no charge to my account due to my history (since 1998).
I was very pleased and tried to give her a hug over the phone. Very happy with my DirecTV service, yet again.
07/23/2012 XXXXXXXX3377 Red Zone Channel 2012 HD - Charge $0.00 $0.00
07/23/2012 XXXXXXXX3377 Red Zone Channel 2012 - Charge $0.00 $0.00
07/23/2012 Customer Satisfaction Credit - Gen Reten CRG ($10.00) ($0.50)
07/23/2012 XXXXXXXX7377 Advanced Receiver-HD - 24mosFreeHDAcc ($10.00) ($0.50)
Edited by codespy, 24 July 2012 - 09:57 AM.