Wow, so I'm making it up.
I've posted what I've received, as well as stated how long I've been a customer, and what I've received previously. So it should be pretty clear to you or anyone else what the parameters are for getting discounts.
If someone has been a 17 yr subscriber, it's pretty safe to assume they should be receiving better offers than what has been done. Others with less tenure have. Also, many have stated that they have had to call more than once to get better offers.
So, and this shouldn't be difficult to understand, it's been recommended that this person try again to get a better deal.
Expectations with no information? Really? They've stated how long they've been a customer, as well as stating they haven't received much ever. I've stated how long I've been a customer, and what I've received.
Seems like that information is relevant here, no??
You have 1 piece of inromation and you stated "facts" and now you're saying you're posting assumptions. You're claiming that based on what you have received you know what the parameters are for everyone. So please share what the formula is as I'm sure everyone here would like to know. I know you can't so don't bother the point is that assuming that others can get something and telling them they can is not helping them because if it's not true they just get more upset. Every account is different and will be handled as such.
I can understand wanting to "help" out people but there are good ways to do it and not good ways. Posting absolutes when dealing with DIRECTV is a quick way to get proven wrong.