I was a new subscriber in November of 2010 and thought I had the free HD for life until the $10 credit stopped this past month. I found my original confirmation which states:
Free HD Access. At least 1 HD receiver, activation of HD Access and a programming package of CHOICE EXTRA™ and above, MAS ULTRA™ and above, or PREFERRED CHOICE™ are required to maintain the Free HD Access credit. Should you choose to down grade below a qualifying programming package and/or cancel HD service or Auto Bill Pay, the $10 monthly "Free HD Access" credit will be removed from your account and you won't be able to re-enroll.
Going to: http://web.archive.o...ooternavtype=-1 shows smack dab on their website, "Free HD For Life" right when I signed up.
I spoke with retentions today and they too were not sure why it was dropped or if I was still entitled to it. Long story short - they could not add it back in and gave me an $8 / month dvr fee credit for a year. Has any new subscriber in 2010 when they had this promo have the same issue? I'm going to call back in a few months and bring this up with them again.
Choice Ultimate would have been required if it was back from 2010.