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Free HD for life (24 months for existing subs)


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2475 replies to this topic

#2451 OFFLINE   Shades228

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Posted 09 December 2012 - 05:24 AM

I was a new subscriber in November of 2010 and thought I had the free HD for life until the $10 credit stopped this past month. I found my original confirmation which states:

Free HD Access. At least 1 HD receiver, activation of HD Access and a programming package of CHOICE EXTRA™ and above, MAS ULTRA™ and above, or PREFERRED CHOICE™ are required to maintain the Free HD Access credit. Should you choose to down grade below a qualifying programming package and/or cancel HD service or Auto Bill Pay, the $10 monthly "Free HD Access" credit will be removed from your account and you won't be able to re-enroll.

Going to: http://web.archive.o...ooternavtype=-1 shows smack dab on their website, "Free HD For Life" right when I signed up.

I spoke with retentions today and they too were not sure why it was dropped or if I was still entitled to it. Long story short - they could not add it back in and gave me an $8 / month dvr fee credit for a year. Has any new subscriber in 2010 when they had this promo have the same issue? I'm going to call back in a few months and bring this up with them again.


Choice Ultimate would have been required if it was back from 2010.

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#2452 OFFLINE   detroitlions

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Posted 09 December 2012 - 10:31 PM

Choice Ultimate would have been required if it was back from 2010.


I've had Choice Ultimate since I signed up with auto pay. Hopefully they can get this straightened out.

#2453 OFFLINE   byrd

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Posted 26 December 2012 - 01:04 PM

It's been a couple weeks since anyone has posted here, but I thought I'd chime in quickly, to share my recent experience....

My 2 year free HD credit expired back at the end of July, but honestly I didn't pay much attention to my bill until this month (I know... shame on me!). So, I've now paid for 4 months of HD access. Also back in July, I had one of my HR24-500's go bad and it had to be replaced (I have the $5.99 monthly protection plan). Within a day or two after activating the replacement receiver, I received a post card in the mail congratulating me on 2 years of free HD access. I assumed that DTV was graciously extending my HD access due to the troubles with my receiver. Now, I actually think that the post card was just a misleading reminder that my free credit was about to expire.

So I called DTV today, explained my situation. The CSR that I spoke with didn't seem too particularly interested in the details. She just acknowledged the expiration of my previous HD credit and asked me to hold to see if they could reapply it. When she came back she said that they could give me the same $10 discount for an additional 12 months starting on my next bill. She said to call back when the new discount expires in a year and I can probably have it extended again... we'll see.

I suppose I could have fought harder for another 2 year discount, but I was fairly happy that 1 year came so easily, and it seems fairly consistent with some others' experiences. Maybe they are trusting that my tendency to procrastinate will lead me to contact them in 16 months, instead of 12, and they with get me to pay for another 4 months of HD access.

#2454 OFFLINE   ATARI

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Posted 05 January 2013 - 08:05 AM

Maybe they are trusting that my tendency to procrastinate will lead me to contact them in 16 months, instead of 12, and they with get me to pay for another 4 months of HD access.


That's what they are hoping happens to a lot of people.

And then, of course there is the majority of people who don't even know about the HD credit.

#2455 OFFLINE   tigerwillow1

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Posted 05 January 2013 - 04:18 PM

I called yesterday to try to lower the monthly bill (free HD expired last month). The retention person, as usual, was cordial, knowledgeable and professional. She explained that the free HD was simply not available at this time. Offered me a 3- month credit and free movie channels for a while, with the possibility of the HD credit again becoming available in the future. I'm a 17 year user and ended up cancelling. In a month or so I'll be able to give an informed comparison of the Dish DVR vs. the HR-22. Between the rising monthly rate and unresponsive DVR I reached the limit of my tolerance.

#2456 OFFLINE   dpeters11

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Posted 05 January 2013 - 04:33 PM

And if Dish raises their rates next year, etc?

#2457 OFFLINE   tigerwillow1

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Posted 05 January 2013 - 05:02 PM

I expect E* prices to go up next year, and assume D* will have a similar increase. I'm just looking at it over a 2-year horizon. The best that retention could do for me was dropping to the Entertainment package, which would have lowered my 2-year average by 13%. The Dish setup will lower my 2-year average by 41%, or if I include the $50 refer-a-friend bonus, 47%. This is also for a lower package than I have now, but good enough for us. I don't know how to put a dollar value on being liberated from the up to 15 second response to button presses on the remote. After 2 years, I'll look at what's best for the next 2 years.

#2458 OFFLINE   drkashner

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Posted 05 January 2013 - 05:07 PM

My free HD ran out with my Dec. bill. I called retention last Fri. and was given an extension for 1 year. She said the 2 years wasn't available anymore, but she could give me 1 year and suggested I call back when my year is up. I've been with them since they were available in my area, I think 17 or 18 years. Mine was the first Directv dish the store sold and I installed it myself.

#2459 OFFLINE   pdxBeav

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Posted 05 January 2013 - 06:03 PM

I expect E* prices to go up next year, and assume D* will have a similar increase. I'm just looking at it over a 2-year horizon. The best that retention could do for me was dropping to the Entertainment package, which would have lowered my 2-year average by 13%. The Dish setup will lower my 2-year average by 41%, or if I include the $50 refer-a-friend bonus, 47%. This is also for a lower package than I have now, but good enough for us. I don't know how to put a dollar value on being liberated from the up to 15 second response to button presses on the remote. After 2 years, I'll look at what's best for the next 2 years.


And that's exactly how you should look at it. Too many people have some strange emotional attachment to providers. They are just a corporation providing a service and looking to maximize their profits. If a different entity provides what you want for a lower price then it only makes sense to switch. :)

#2460 OFFLINE   n3vino

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Posted 05 January 2013 - 06:17 PM

I expect E* prices to go up next year, and assume D* will have a similar increase. I'm just looking at it over a 2-year horizon. .

let us know what you think of Dish after you've had time to evaluate it, especially the HD quality. Who knows, I might have to jump ship after my two years are up.

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#2461 OFFLINE   loudo

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Posted 05 January 2013 - 08:02 PM

Like to old saying, "The grass is always greener, on the other side. Until you get there".

H44-200 - Samsung 1080p 46" LED - HDMI
C41-100 - Samsunbg 32" LED - HDMI
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#2462 OFFLINE   James Long

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Posted 06 January 2013 - 05:56 AM

Like to old saying, "The grass is always greener, on the other side. Until you get there".

I thought it was "the grass is always greener over the septic tank"?

(Erma Bombeck)

#2463 OFFLINE   wideglide36

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Posted 07 January 2013 - 04:07 PM

Just as a heads up to everyone who was promised an extension on their free HD access. Keep an eye on your statements.

On or about June 18, 2012 I called in and was promised another twelve months even though I requested the 24 months that some were getting. I posted in this thread at that time, about my situation.

My last bill shows that the credit is gone.

I emailed DTV and they said that my free 6 months of HD access was expired and that they couldn't extend it any longer.

I advised them that I was promised 12 months and not 6 months.

Still waiting to hear back from them.

Always something with these guys........:(

#2464 OFFLINE   mdavej

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Posted 07 January 2013 - 04:18 PM

let us know what you think of Dish after you've had time to evaluate it, especially the HD quality. Who knows, I might have to jump ship after my two years are up.

I evaluated Dish for a couple of years and was pleasantly surprised by the HD quality. While not the same as DirecTV on paper, in practice you can't really see much difference unless you really look closely. They had a lot more HD than DirecTV as well. So I didn't have to suffer through DirecTV's horrible SD. It was also nice never having to pay a $10 HD fee since it's free for life. I have cable TV now, which beats both Dish and DirecTV in terms of the number of HD channels and picture quality. My HD bitrates average 12-18Mbps, which is higher than I ever had with DirecTV and much higher than Dish. They don't charge extra for HD either.

#2465 OFFLINE   JoeTheDragon

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Posted 07 January 2013 - 04:43 PM

I evaluated Dish for a couple of years and was pleasantly surprised by the HD quality. While not the same as DirecTV on paper, in practice you can't really see much difference unless you really look closely. They had a lot more HD than DirecTV as well. So I didn't have to suffer through DirecTV's horrible SD. It was also nice never having to pay a $10 HD fee since it's free for life. I have cable TV now, which beats both Dish and DirecTV in terms of the number of HD channels and picture quality. My HD bitrates average 12-18Mbps, which is higher than I ever had with DirecTV and much higher than Dish. They don't charge extra for HD either.


what cable system???

and how much does each DRV and EACH HD box cost??
I want CLTV / CLTV HD on direct tv.

#2466 OFFLINE   loudo

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Posted 07 January 2013 - 05:10 PM

I evaluated Dish for a couple of years and was pleasantly surprised by the HD quality. While not the same as DirecTV on paper, in practice you can't really see much difference unless you really look closely. They had a lot more HD than DirecTV as well. So I didn't have to suffer through DirecTV's horrible SD. It was also nice never having to pay a $10 HD fee since it's free for life. I have cable TV now, which beats both Dish and DirecTV in terms of the number of HD channels and picture quality. My HD bitrates average 12-18Mbps, which is higher than I ever had with DirecTV and much higher than Dish. They don't charge extra for HD either.

Not that way around here. They don't charge for it, they just build the HD price into the package (which is higher than DirecTV or Dish, for the equivalent package), charge a lot more than DirecTV for DVR fees and to add additional boxes it is a lot more than the DirecTV or Dish.

They don't offer the (MLB) sports package. They only offer a few premium movie channels in HD.

Several family members have seen how much more HD DirecTV has to offer and ended switching to it from cable.

H44-200 - Samsung 1080p 46" LED - HDMI
C41-100 - Samsunbg 32" LED - HDMI
C41-100 - Mitsubishi 1080p 57" DLP - HDMI - Pioneer Home Theater Sound

LG 20 LCD" & Viewsonic 17" HDTV LCD - Component via Cat 6 baluns from HR44-200
Slimline w/ SWM3 LNB. OTA master antenna system to all sets.


#2467 OFFLINE   dpeters11

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Posted 07 January 2013 - 05:40 PM

I evaluated Dish for a couple of years and was pleasantly surprised by the HD quality. While not the same as DirecTV on paper, in practice you can't really see much difference unless you really look closely. They had a lot more HD than DirecTV as well. So I didn't have to suffer through DirecTV's horrible SD. It was also nice never having to pay a $10 HD fee since it's free for life. I have cable TV now, which beats both Dish and DirecTV in terms of the number of HD channels and picture quality. My HD bitrates average 12-18Mbps, which is higher than I ever had with DirecTV and much higher than Dish. They don't charge extra for HD either.


The problem with cable is its highly dependent on market. Time Warner here looks horrid, or did about 2 years ago. HD looked almost as bad as full screen DirecTV SD.

#2468 OFFLINE   wideglide36

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Posted 09 January 2013 - 04:57 PM

Just as a heads up to everyone who was promised an extension on their free HD access. Keep an eye on your statements.

On or about June 18, 2012 I called in and was promised another twelve months even though I requested the 24 months that some were getting. I posted in this thread at that time, about my situation.

My last bill shows that the credit is gone.

I emailed DTV and they said that my free 6 months of HD access was expired and that they couldn't extend it any longer.

I advised them that I was promised 12 months and not 6 months.

Still waiting to hear back from them.

Always something with these guys........:(



Well I finally got another email from Directv in which they agreed to extend the credit for another year and that it would start in next months bill.

At least this time it's in writing..........

#2469 OFFLINE   acostapimps

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Posted 09 January 2013 - 06:57 PM

You think i could get HD fee waived for a year?, probably not because im already receiving 54 bucks of credit but another 10 wouldn't hurt :D plus i have good payment history, not trying to cheat the system or think im entitled to everything but just trying to save a few bucks.

#2470 OFFLINE   Krazeyman

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Posted 10 January 2013 - 11:05 PM

You think i could get HD fee waived for a year?, probably not because im already receiving 54 bucks of credit but another 10 wouldn't hurt :D plus i have good payment history, not trying to cheat the system or think im entitled to everything but just trying to save a few bucks.


I would guess yes you could, but more than likely you would need to be on auto bill pay and possibly enter a commitment for the duration of the discount.

#2471 OFFLINE   mws192

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Posted 17 February 2013 - 11:18 AM

I signed up for free HD for life with auto pay when I first joined 2.5 years ago. I just realized that the credit was abruptly dropped in January. A quick call this morning yielded little results. I was told it would have to be escalated since it appears there was no reason why I shouldn't continue to receive the credit but that I'd have to wait upwards of ten days before I hear back.

I'm hoping for the best....

#2472 OFFLINE   Beerstalker

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Posted 18 February 2013 - 12:01 PM

Call back again. Sounds like that CSR didn't know how to fix it so they just told you that to get you off the phone.
Sometimes when I reflect back on all the beer I drink I feel ashamed. Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn’t drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver."
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#2473 OFFLINE   mws192

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Posted 18 February 2013 - 01:10 PM

Call back again. Sounds like that CSR didn't know how to fix it so they just told you that to get you off the phone.


I tried again and was told that the escalation was submitted yesterday and to wait the 10 days. But I did get a $10 discount applied immediately while I wait to have it resolved.

#2474 OFFLINE   tigerwillow1

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Posted 18 February 2013 - 10:44 PM

let us know what you think of Dish after you've had time to evaluate it, especially the HD quality. Who knows, I might have to jump ship after my two years are up.

Comparison after 6 weeks of Dish: My opinion is that the HD quality is the same. My wife thinks Dish is better, but I'm the picture expert around here :-) There are differences in how the UI works. Some of it is better with Dish, some better with Direct. I visited somebody with Direct over the weekend and was reminded of those horrible ads in the guide, which Dish doesn't have. One page had 2 shows and the rest was ads. Nasty, nasty. The responsiveness of the Dish DVR almost seems like a miracle after using the HR-22. I think Direct's remote layout is a lot more logical. Ironically, and unexpected by me, the most significant advantage for us with Dish is OTA reception. I'm in a rural area with a few local stations and some low power translators from the big city stations that are 20 to 35 miles away. I couldn't see these translators with Direct because they don't have guide data, and if they did the AM21 wouldn't pick them up anyway (it had trouble with one of the local stations). AND, while I find the translators by scanning stations, they have the guide data even though the originating station is outside my DMA. Does the Genie provide that for scanned stations? With the satellite stations and ignoring the responsive issue it's about an overall wash for me as far as stations and usability goes, for a little over half the total price over the 2-year period. The added OTA capability is of huge value to us, while it might not make a whit of difference for other users.

#2475 OFFLINE   ATARI

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Posted 20 February 2013 - 08:01 AM

Comparison after 6 weeks of Dish: My opinion is that the HD quality is the same. My wife thinks Dish is better, but I'm the picture expert around here :-) There are differences in how the UI works. Some of it is better with Dish, some better with Direct. I visited somebody with Direct over the weekend and was reminded of those horrible ads in the guide, which Dish doesn't have. One page had 2 shows and the rest was ads. Nasty, nasty. The responsiveness of the Dish DVR almost seems like a miracle after using the HR-22. I think Direct's remote layout is a lot more logical. Ironically, and unexpected by me, the most significant advantage for us with Dish is OTA reception. I'm in a rural area with a few local stations and some low power translators from the big city stations that are 20 to 35 miles away. I couldn't see these translators with Direct because they don't have guide data, and if they did the AM21 wouldn't pick them up anyway (it had trouble with one of the local stations). AND, while I find the translators by scanning stations, they have the guide data even though the originating station is outside my DMA. Does the Genie provide that for scanned stations? With the satellite stations and ignoring the responsive issue it's about an overall wash for me as far as stations and usability goes, for a little over half the total price over the 2-year period. The added OTA capability is of huge value to us, while it might not make a whit of difference for other users.


I'm about six months into my deal with Dish. The family misses Disney stuff being in HD. I don't really miss anything. And my HD is FREE for life without having to call in and beg for it every year.




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