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Guest Message by DevFuse

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All receivers dead this morning! (6/8) Had to RBR


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1222 replies to this topic

#26 OFFLINE   miketorse

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Posted 08 June 2010 - 06:12 AM

Same problem with an HR-22 this morning. Not sure about my HR-21 because I didn't check it before I left for work. "Same problem" meaning locked up, no front panel or remote buttons working.
Mike

My system:

HR21
HR22 w/ AM21
R15
SWM-8
Slimline5 w/ no LOS to 119 Slimline3


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#27 OFFLINE   mx6bfast

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Posted 08 June 2010 - 06:12 AM

All 3 HR20's wont power on. rbr one of them but after rebuilding schedule list stuck at a grey screen.

Good job D*!
Glory, Glory Man United

My setup with pictures

#28 OFFLINE   camo

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Posted 08 June 2010 - 06:13 AM

My HR20 is still messed up. I turned it off and won't start up again. Front buttons and remote will not turn receiver on. Had to do another unplug and going through setup again.

#29 OFFLINE   Tygh

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Posted 08 June 2010 - 06:13 AM

Got both of mine to reset except for one problem. My bedroom unit is showing the time as an hour earlier than it should be. So, the channel guide is screwed up....guess another reset.

#30 OFFLINE   MizzouTiger

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Posted 08 June 2010 - 06:17 AM

Had the same issue with both of my HR20's (-700 & -100) this morning. First RBR on both, had "receiver self test" come up on screen and then the rest of the rebooting screens. They both came out of that with only black screens. Lights on the front of the receivers were on, but neither receiver would respond to remote or front panel buttons. Had to RBR again on both receivers again. Both are up and running again.

The -100 had received the national update on 6/3. The -700 just received it over night last night.
<p>HR44-700 Toshiba 55SV670U | HDMI to Denon AVR-1909| Native On | All Resolutions Selected | DD On | DECA | SWiM | Harmony One | HR24-100 Philips 37PFL5322D/37 | HDMI to TV | Native on | All resolutions Selected | DD Off | DECA | SWiM | Harmony 880 | HR24-100 Sony KDL40V2500| HDMI to TV | Digital Optical Audio out to Yamaha HTR-5490| Native On | All Resolutions selected | DD | DECA | SWiM | Harmony 880

#31 OFFLINE   JACH

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Posted 08 June 2010 - 06:17 AM

My HR21s been on NR x03DE since it first rolled out and they're frozen just like those of you who got the download this morning, so I think it's just a coincidence.

#32 OFFLINE   nn8l

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Posted 08 June 2010 - 06:20 AM

My HR20 and 21 both took two RBR's to get working again.

#33 OFFLINE   mechman

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Posted 08 June 2010 - 06:21 AM

Both dead here. Rebooted both. HR20-700 wouldn't respond to remote even after reboot. Time to go to work...

#34 OFFLINE   Xsabresx

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Posted 08 June 2010 - 06:21 AM

Both of mine were dead. HR20-700 got the firmware update last night.

since 2001

HR20-700 -- LG 55LH55 LCD
HR23-700 -- Sony KDL-60EX500 LCD
HR21-100 --Vizio VA26LHDTV10T
HR24-500 -- Samsung UN32EH5000FXZA

 

#35 OFFLINE   jdh8668

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Posted 08 June 2010 - 06:21 AM

HR20-700 wouldn't turn on here either in Illinois. Had to unplug it twice before it finally booted up. HR21 was fine however. The HR20 got the new software download at 2:28 am this morning, so I am pretty sure that was the culprit. My HR21 had received it's new download last week, but didn't experience the same problem. Directv...you have some splainin to do! UPDATE....I just tried to change channels on HR21 and the remote wouldn't get any response. Time to reboot. Geesh!!!

Edited by jdh8668, 08 June 2010 - 06:41 AM.


#36 OFFLINE   alant40

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Posted 08 June 2010 - 06:22 AM

Resetting twice back to back seems to be working! All of my receivers are up and running again. What a f$%$$ joke!!!

#37 OFFLINE   MysteryMan

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Posted 08 June 2010 - 06:22 AM

UNRESPONSIVE UNITS...Had this problem with my HR22/100 this morning. Try doing two back to back resets. This seems to correct the problem.

#38 OFFLINE   donbean

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Posted 08 June 2010 - 06:26 AM

me too... update time was around 3am nyc time for me... i had to reboot twice but its working fine now..

#39 OFFLINE   JayB

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Posted 08 June 2010 - 06:27 AM

Had a picture on one this morning, but otherwise unresponsive. RBR fixed the problem. The other (my main unit), won't boot - says there's a problem with the hard drive (or, as they put it, "storage device"). 2 RBRs, 2 unplug and reboot and no joy.

Customer service appears to be getting hammered - when I finally get to the technical support menu selection to get a person, I get a "we are unable to complete your call" and DTV hangs up on me.

Edited by JayB, 08 June 2010 - 06:36 AM.


#40 OFFLINE   DEF

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Posted 08 June 2010 - 06:29 AM

Downloading x03DF now. Will see if that helps.

#41 OFFLINE   Indiana627

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Posted 08 June 2010 - 06:32 AM

Glad this isn't just me. My HR21-100 got the update last night but is now stuck. Unplugged it once but is stuck again. My HR21-200 got the update last week and had been working fine, but now I can't even get it to turn on.

Thank goodness I get basic cable channels through my Road Runner wire.
Mark

"We named the dog Indiana."
Family Room: HR24-100; WD10EVCS 1TB drive in Antec MX-1; connected via HDMI to Denon AVR-2313CI; 5.1 setup with Boston Acoustics A250 fronts, A225C center, A25 surrounds, ASW650 sub; video to Sony 52W4100 via HDMI; hardwired to Linksys WRT54G
Bedroom: HR21-200 with AM21 & Philips PHDTV1 Antenna, HDMI to Dynex 32" TV; hardwired to Linksys WRT54G
(1) Slimline 3 LBN dish (2 lines direct to each HR2x. No multiswitch.)
D* since January 2003

#42 OFFLINE   camo

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Posted 08 June 2010 - 06:32 AM

My HR24 was not effected. Makes me think other HR receivers were getting something the HR24 all ready had.

#43 OFFLINE   PhilS

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Posted 08 June 2010 - 06:33 AM

Had to reboot two HR20-700's

#44 OFFLINE   donbean

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Posted 08 June 2010 - 06:33 AM

the notice once i rebooted was the update was for 3D tv.... i dont own one so i dont care so much about it right now...

#45 OFFLINE   Maleman

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Posted 08 June 2010 - 06:34 AM

Wow, do you think this was nationwide? Ouch! I RBR now and I see power.

#46 OFFLINE   oldfantom

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Posted 08 June 2010 - 06:34 AM

I know this is not the forum to illicit sympathy, but think of all the calls the CSR's are getting from the folks not on this forum. Hold times will be crazy this morning. Also, somewhere there is a developer who is practicing a speech that he or she know will need to be delivered to management on why code made it out the door that shut down a sizable chunk of the customer base.

#47 OFFLINE   alant40

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Posted 08 June 2010 - 06:36 AM

Downloading x03DF now. Will see if that helps.


So weird. One of my receivers got 3DF on 6/3 according to setup. That receiver is fine. One other got 3DE this morning at 3:31 am. That one locked up. Others got 3DF at 3:27 am. They all locked up. What the hell is going on??

#48 OFFLINE   OptimusPrime

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Posted 08 June 2010 - 06:36 AM

Same here. All three of my receivers weren't working this morning. Had to do two RBR on each unit to get them working again.
My setup:

HR21-700, LG 42" 42LB5D (HDMI)

R22-200 w/HD, RCA 32" tube (S-video)

HR22-100, Samsung 58" PN58B550 (HDMI)
Xbox 360 (HDMI)
Denon AVR 2311CI (7.2)
MonoPrice in-wall speakers

#49 OFFLINE   Dolly

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Posted 08 June 2010 - 06:37 AM

Wow I have never had anything like this happen since we have had D*
And you can't get anybody to talk to at all at D*. I tried Tech Support, Protection Plan, and even Billing and Payment--no person ever came on the line anywhere! And believe me when you can't get anyone in Billing and Payment things must really be bad :eek2: :girlscrea Do you think DBSTALK sank D* after all those calls about the HD Fee :lol: Sorry I couldn't resist that one :D

#50 OFFLINE   DarinC

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Posted 08 June 2010 - 06:37 AM

somewhere there is a developer who is practicing a speech that he or she know will need to be delivered to management on why code made it out the door that shut down a sizable chunk of the customer base.


The last couple of times this happened, it had nothing to do with a firmware update, but rather, just bad guide data. May or may not be the case here, but these things do seem "designed" to malfunction when they get information they don't seem to like.
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