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Guest Message by DevFuse


All receivers dead this morning! (6/8) Had to RBR

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1222 replies to this topic

#21 OFFLINE   syphix


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Posted 08 June 2010 - 06:05 AM

My R22 is refusing to turn on remotely via Slingbox. When my wife wakes up, I'll have her RBR all the boxes..

- 50" Plasma 1080p HDTV (Samsung PN50A760), 46" LCD 1080p HDTV (Samsung LN-T4665F), 32" LCD 720p HDTV (Insignia). 1 Hopper, 2 Joeys.

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Posted 08 June 2010 - 06:06 AM

Thank god it's not just me. I was freaking out for a while thinking my box was dying before my eyes. Both HR21s wouldn't respond to remote or front panel buttons. Was watching live TV on one of them and it froze after I pressed menu and selected "manage recordings," but the picture was still running in the upper right corner. RBR brought it back but it froze again soon after. Only receiver working is my D12.

Basicially have had the same problems as you and others here since early this morning. Not sure if this is a coincidence or not but my HR2100 downloaded the latest update overnight. I really got worried when it froze up several times in screen saver mode or whatever its called. I have had problems with getting it out of screen saver mode in the past with the remote. Just had to manually do it from the box itself. Still, nothing like this. I re-booted the box several times. So I take it then its a direct tv problem and not our boxes dying a slow painful death?
FIOS - Phone & 25/25 internet

#23 OFFLINE   cptpez


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Posted 08 June 2010 - 06:08 AM

My three HR's were all dead this mornign - trying to get them up - but it appears they are all stuck at step one after RBR

Last night i delayed a notification for an update while watching one - I guess that update came and this is the result.

#24 OFFLINE   perkolater



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Posted 08 June 2010 - 06:10 AM

I had the same problem this morning too after the software update downloaded last night. RBR didn't fix the problem. Pulled the power for a couple of minutes, plugged back in and all seems to be working now.

#25 OFFLINE   jal



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Posted 08 June 2010 - 06:11 AM

All mine are dead also. One I got working after several red button resets. After all this time, and after the CE program, one would think Directv could finally get these boxes working correctly. Bring back TIVO!

#26 OFFLINE   miketorse



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Posted 08 June 2010 - 06:12 AM

Same problem with an HR-22 this morning. Not sure about my HR-21 because I didn't check it before I left for work. "Same problem" meaning locked up, no front panel or remote buttons working.

My system:

HR22 w/ AM21
Slimline5 w/ no LOS to 119 Slimline3

#27 OFFLINE   mx6bfast


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Posted 08 June 2010 - 06:12 AM

All 3 HR20's wont power on. rbr one of them but after rebuilding schedule list stuck at a grey screen.

Good job D*!
Glory, Glory Man United

My setup with pictures

#28 OFFLINE   camo



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Posted 08 June 2010 - 06:13 AM

My HR20 is still messed up. I turned it off and won't start up again. Front buttons and remote will not turn receiver on. Had to do another unplug and going through setup again.

#29 OFFLINE   Tygh


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Posted 08 June 2010 - 06:13 AM

Got both of mine to reset except for one problem. My bedroom unit is showing the time as an hour earlier than it should be. So, the channel guide is screwed up....guess another reset.

#30 OFFLINE   MizzouTiger



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Posted 08 June 2010 - 06:17 AM

Had the same issue with both of my HR20's (-700 & -100) this morning. First RBR on both, had "receiver self test" come up on screen and then the rest of the rebooting screens. They both came out of that with only black screens. Lights on the front of the receivers were on, but neither receiver would respond to remote or front panel buttons. Had to RBR again on both receivers again. Both are up and running again.

The -100 had received the national update on 6/3. The -700 just received it over night last night.
<p>HR44-700 Toshiba 55SV670U | HDMI to Denon AVR-1909| Native On | All Resolutions Selected | DD On | DECA | SWiM | Harmony One | HR24-100 Philips 37PFL5322D/37 | HDMI to TV | Native on | All resolutions Selected | DD Off | DECA | SWiM | Harmony 880 | HR24-100 Sony KDL40V2500| HDMI to TV | Digital Optical Audio out to Yamaha HTR-5490| Native On | All Resolutions selected | DD | DECA | SWiM | Harmony 880




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Posted 08 June 2010 - 06:17 AM

My HR21s been on NR x03DE since it first rolled out and they're frozen just like those of you who got the download this morning, so I think it's just a coincidence.

#32 OFFLINE   nn8l



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Posted 08 June 2010 - 06:20 AM

My HR20 and 21 both took two RBR's to get working again.

#33 OFFLINE   mechman



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Posted 08 June 2010 - 06:21 AM

Both dead here. Rebooted both. HR20-700 wouldn't respond to remote even after reboot. Time to go to work...

#34 OFFLINE   Xsabresx



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Posted 08 June 2010 - 06:21 AM

Both of mine were dead. HR20-700 got the firmware update last night.
since 2001

HR20-700 -- LG 55LH55 LCD
HR23-700 -- Sony KDL-60EX500 LCD
HR21-100 --Vizio VA26LHDTV10T
H24-100 -- Hitachi 51F59 Rear Projection
H24-100 -- Some tube that wont die

#35 OFFLINE   jdh8668



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Posted 08 June 2010 - 06:21 AM

HR20-700 wouldn't turn on here either in Illinois. Had to unplug it twice before it finally booted up. HR21 was fine however. The HR20 got the new software download at 2:28 am this morning, so I am pretty sure that was the culprit. My HR21 had received it's new download last week, but didn't experience the same problem. Directv...you have some splainin to do! UPDATE....I just tried to change channels on HR21 and the remote wouldn't get any response. Time to reboot. Geesh!!!

Edited by jdh8668, 08 June 2010 - 06:41 AM.

#36 OFFLINE   alant40



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Posted 08 June 2010 - 06:22 AM

Resetting twice back to back seems to be working! All of my receivers are up and running again. What a f$%$$ joke!!!

#37 OFFLINE   MysteryMan


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Posted 08 June 2010 - 06:22 AM

UNRESPONSIVE UNITS...Had this problem with my HR22/100 this morning. Try doing two back to back resets. This seems to correct the problem.

#38 OFFLINE   donbean



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Posted 08 June 2010 - 06:26 AM

me too... update time was around 3am nyc time for me... i had to reboot twice but its working fine now..

#39 OFFLINE   JayB



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Posted 08 June 2010 - 06:27 AM

Had a picture on one this morning, but otherwise unresponsive. RBR fixed the problem. The other (my main unit), won't boot - says there's a problem with the hard drive (or, as they put it, "storage device"). 2 RBRs, 2 unplug and reboot and no joy.

Customer service appears to be getting hammered - when I finally get to the technical support menu selection to get a person, I get a "we are unable to complete your call" and DTV hangs up on me.

Edited by JayB, 08 June 2010 - 06:36 AM.



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Posted 08 June 2010 - 06:29 AM

Downloading x03DF now. Will see if that helps.

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