As one of my favorite sportscasters would say, "Let's go to the tape."
Yes, I was about to say that the tape would come into play if the OP called back complaining about being disconnected.
If I were the OP and wanted D* back I would call back and apologize for hanging up immediately after saying "cancel", especially when there were nationwide system issues today that probably were part of the OP's frustration. After all today would probably be a good day for a CSR to hear a customer apologizing rather than being upset.
Edited by john18, 09 June 2010 - 07:43 AM.