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Your account is scheduled for disconnection. To reactivate service, please call Custo


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38 replies to this topic

#26 OFFLINE   ziggy29

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Posted 08 June 2010 - 02:55 PM

I wouldn't be surprised if DirecTV had this as a policy. Someone slams down the phone, saying Cancel Me, instead, they are given a short period cool off and change their mind before the cancellation becomes effective.

Does anybody know if this is the case or has his account been officially terminated?

Not sure, but this strikes me as a pretty good approach -- not only does it comply with the cancellation request (avoiding potential legal hassles assuming the billing ends on the day when they said "cancel"), but also gives a little "cooling off" period to the customer to call back and rescind the cancellation, thus keeping a subscriber.
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#27 OFFLINE   Xsabresx

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Posted 08 June 2010 - 03:02 PM

I can tell you that in my past I was a frontline CSR and when people said that kind of stuff and hung up I went to my supervisor and said "hey this guy just said to close/cancel his account and hung up......". In some cases I was instructed to close, in others they took the issue and who knows what happened from there. In every case I noted the account with whatever the customer said and what my supervisor said to cover my own butt. Invariably the customer calls back saying "why did you close my account?!?!?!". "well sir, you told us to"

I can also say that several times I wanted when they said "close my account....." to go *poof* "ok your account is closed, have a nice day".

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#28 OFFLINE   mobouser

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Posted 08 June 2010 - 03:57 PM

I'm back!! I got hot after waiting an hour for a rep and then just blew her off. Come on I'm not the first and wont be the last (look in the mirror). To keep this service you do put up with a lot of trouble from cleaning the dish in the winter to just losing service during a good rain storm. Don't forget the nickel and dime hit on your account. But as I said I'm back with D at least till something better comes my way.

#29 OFFLINE   MysteryMan

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Posted 08 June 2010 - 04:03 PM

I'm back!! I got hot after waiting an hour for a rep and then just blew her off. Come on I'm not the first and wont be the last (look in the mirror). To keep this service you do put up with a lot of trouble from cleaning the dish in the winter to just losing service during a good rain storm. Don't forget the nickel and dime hit on your account. But as I said I'm back with D at least till something better comes my way.


Been with DirecTV since 1995

#30 OFFLINE   Tom Robertson

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Posted 08 June 2010 - 04:12 PM

Please refrain from name calling.

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#31 OFFLINE   dpeters11

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Posted 08 June 2010 - 04:13 PM

I'm back!! I got hot after waiting an hour for a rep and then just blew her off. Come on I'm not the first and wont be the last (look in the mirror). To keep this service you do put up with a lot of trouble from cleaning the dish in the winter to just losing service during a good rain storm. Don't forget the nickel and dime hit on your account. But as I said I'm back with D at least till something better comes my way.


Or sometimes weather works to your advantage. We had a huge wind storm a few years ago, and when my power came back a week later, I had TV. Others had to wait another few days to a week to get cable back.

There are pros and cons to every service. Cable is worse on nickel and diming. At least DirecTV doesn't charge DVR fees per box and charge for remotes every month.

#32 OFFLINE   Carl Spock

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Posted 08 June 2010 - 04:33 PM

I wouldn't be surprised if DirecTV had this as a policy. Someone slams down the phone, saying Cancel Me, instead, they are given a short period cool off and change their mind before the cancellation becomes effective.

Not sure, but this strikes me as a pretty good approach -- not only does it comply with the cancellation request (avoiding potential legal hassles assuming the billing ends on the day when they said "cancel"), but also gives a little "cooling off" period to the customer to call back and rescind the cancellation, thus keeping a subscriber.

A little birdy PM'd me and told me that I'd accidentally stumbled onto the truth. Although the bird didn't have intimate knowledge of this particular situation, probably the OP's account had been terminated but that termination doesn't actually take place until midnight Eastern time. This gives someone time to call back and change their mind.

Agreed, a pretty good system, all and all.

And I see it worked this way for mobouser. Welcome back. You really didn't want to cancel now, did you?
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#33 OFFLINE   tcusta00

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Posted 08 June 2010 - 04:45 PM

Stick a fork in this temper tantrum. :lol:

#34 OFFLINE   dave29

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Posted 08 June 2010 - 05:29 PM

This thread makes me lol.

#35 OFFLINE   alant40

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Posted 09 June 2010 - 02:11 AM

I'm back!! I got hot after waiting an hour for a rep and then just blew her off. Come on I'm not the first and wont be the last (look in the mirror). To keep this service you do put up with a lot of trouble from cleaning the dish in the winter to just losing service during a good rain storm. Don't forget the nickel and dime hit on your account. But as I said I'm back with D at least till something better comes my way.


If your going to freak out, do it with the retention guys. They will calm you down and maybe offer you some perks to stay connected. I never talk to CSR's anymore, always retention. As I did tonight with the 24 month Free HD for Life promo. And I didn't threaten to cancel my account. I've been with them since 95 also...

#36 OFFLINE   mobouser

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Posted 09 June 2010 - 06:48 AM

I admit to the bad temper tantrum especially after checking here and finding out that this dvr lockup happened to a lot of people. But when I called back and spoke with retention (I was transferred directly to them since my services were to be disconnected at midnight) I ended up with free showtime for three months. I must say I am impressed by the wisdom on these boards. I should of checked here first before calling but then again I would not of had gotten free showtime.

#37 OFFLINE   kokishin

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Posted 09 June 2010 - 07:19 AM

I admit to the bad temper tantrum especially after checking here and finding out that this dvr lockup happened to a lot of people. But when I called back and spoke with retention (I was transferred directly to them since my services were to be disconnected at midnight) I ended up with free showtime for three months. I must say I am impressed by the wisdom on these boards. I should of checked here first before calling but then again I would not of had gotten free showtime.


They give away 3 months free Showtime like water. Anyway, glad u are satisfied (at least for now).

Edited by kokishin, 09 June 2010 - 07:28 AM.


#38 OFFLINE   LOCODUDE

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Posted 09 June 2010 - 12:13 PM

I admit to the bad temper tantrum especially after checking here and finding out that this dvr lockup happened to a lot of people. But when I called back and spoke with retention (I was transferred directly to them since my services were to be disconnected at midnight) I ended up with free showtime for three months. I must say I am impressed by the wisdom on these boards. I should of checked here first before calling but then again I would not of had gotten free showtime.


Yep, always check here first.... Glad things worked out for you in the long run..

“The cave you fear to enter, holds the treasure you seek.” 
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#39 OFFLINE   MysteryMan

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Posted 09 June 2010 - 02:06 PM

I admit to the bad temper tantrum especially after checking here and finding out that this dvr lockup happened to a lot of people. But when I called back and spoke with retention (I was transferred directly to them since my services were to be disconnected at midnight) I ended up with free showtime for three months. I must say I am impressed by the wisdom on these boards. I should of checked here first before calling but then again I would not of had gotten free showtime.


Like I said, I've been with DirecTV since 1995. In all that time I have had two grievences with them. One was a billing error that ended in my favour. The other was them not knowing how to apply the "Movers Connection" when I moved.




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