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Why does DirecTV push reboots during active recordings?

swim

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74 replies to this topic

#51 OFFLINE   prospero63

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Posted 09 June 2010 - 08:14 AM

This brings up a thought I had yesterday during all of this. My HR24 wasn't affected by the issue. That brings up the question of whether or not there is something new in the 24's that is not in the other units that can "self repair" this guide data issue.

So maybe if everyone had HR24's the issue wouldn't have happened. :D


I don't want to find the reference, but someone "in the know" (it may have been Stuart though) pointed out that some HR24's did in fact have the problem.

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#52 OFFLINE   RunnerFL

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Posted 09 June 2010 - 09:13 AM

What about them? What part of what I have said implies that DirecTV shouldn't push reboots ever, in any circumstances?


Your earlier post stated they shouldn't push a reboot during an event such as the World Series so you don't miss the game. What about those who can't watch it without the pushed reboot? Or does it only matter that you get to watch the game?
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#53 OFFLINE   prospero63

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Posted 09 June 2010 - 10:11 AM

Your earlier post stated they shouldn't push a reboot during an event such as the World Series so you don't miss the game. What about those who can't watch it without the pushed reboot? Or does it only matter that you get to watch the game?


Actually, I don't think I said that at all. What I did was use the world series as an example of a type of event that the poster I was replying to might not be so passe about missing. I did that in response to a general attitude of "well, the only thing missed in the middle of the day is Judge Judy so get over it".

If you actually take the time to read what I have written, I've never said DirecTV shouldn't push reboots. I've said that the push system should be more intelligent so that if at all possible it avoids rebooting systems that don't need it and avoids rebooting during times that a program is scheduled to record. Nothing more sinister or selfish than that.

#54 OFFLINE   RunnerFL

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Posted 09 June 2010 - 11:11 AM

Actually, I don't think I said that at all. What I did was use the world series as an example of a type of event that the poster I was replying to might not be so passe about missing. I did that in response to a general attitude of "well, the only thing missed in the middle of the day is Judge Judy so get over it".

If you actually take the time to read what I have written, I've never said DirecTV shouldn't push reboots. I've said that the push system should be more intelligent so that if at all possible it avoids rebooting systems that don't need it and avoids rebooting during times that a program is scheduled to record. Nothing more sinister or selfish than that.


Oh I took the time to read what you wrote, if I hadn't I wouldn't have quoted it. You were saying you would be upset if the reboot happened in the middle of the World Series. My question, which you still haven't answered, is what if others couldn't even watch the World Series without the reboot that would disrupt your viewing of it?
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#55 OFFLINE   Stuart Sweet

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Posted 09 June 2010 - 11:14 AM

I don't want to find the reference, but someone "in the know" (it may have been Stuart though) pointed out that some HR24's did in fact have the problem.


Yes, I know that some HR24s were affected. For the record mine were not, but I can't tell you why.
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#56 OFFLINE   Stanley Kritzik

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Posted 09 June 2010 - 11:46 AM

"If it were done when 'tis done, then 'twere well
it were done quickly."

Macbeth didn't wait when he had a "messy" job to do. The fact that he's burning in Hell for eternity is, of course, another matter.

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#57 OFFLINE   prospero63

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Posted 09 June 2010 - 12:09 PM

Oh I took the time to read what you wrote, if I hadn't I wouldn't have quoted it. You were saying you would be upset if the reboot happened in the middle of the World Series. My question, which you still haven't answered, is what if others couldn't even watch the World Series without the reboot that would disrupt your viewing of it?


Nah, it's pretty clear you aren't reading anything. I've already answered this.

#58 OFFLINE   RunnerFL

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Posted 09 June 2010 - 12:37 PM

Nah, it's pretty clear you aren't reading anything. I've already answered this.


No, you haven't but I give up.... You're obviously skirting around the issue because you're only concern is you.
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#59 OFFLINE   HarleyD

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Posted 09 June 2010 - 12:42 PM

Bet you didn't get your dime from D* yet either.
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#60 OFFLINE   prospero63

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Posted 09 June 2010 - 12:53 PM

Bet you didn't get your dime from D* yet either.


Actually, I got 150 dimes. Read on here that someone else got 300 dimes.

#61 OFFLINE   prospero63

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Posted 09 June 2010 - 12:54 PM

No, you haven't but I give up.... You're obviously skirting around the issue because you're only concern is you.


I haven't skirted around any issue. You spent all your time posting an attempt to setup a straw man position that "my only concern is me". I didn't bother with it.

#62 OFFLINE   HarleyD

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Posted 09 June 2010 - 12:57 PM

Actually, I got 150 dimes. Read on here that someone else got 300 dimes.


You were significantly overcompensated for your inconvenience and yet you continue to whine.

You've obviously decided you just plain want to be angry and combative about this.

Carry on. (pun intended)
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#63 OFFLINE   Mike Bertelson

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Posted 09 June 2010 - 12:59 PM

Considering what was going on yesterday, I think DirecTV restarted at the right time...when taken in context of the situation that is. :)

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#64 OFFLINE   prospero63

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Posted 09 June 2010 - 01:09 PM

You were significantly overcompensated for your inconvenience and yet you continue to whine.

You've obviously decided you just plain want to be angry and combative about this.

Carry on. (pun intended)


I'm not in the slightest bit angry. I think there's an opportunity for DirecTV to improve, simple as that. I know there's tons of folks who are sheep (irony on your zappa quote) and believe that it's their role in life to simply get in line and shut up, but my experience is if no one speaks up, nothing ever gets better.

#65 OFFLINE   prospero63

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Posted 09 June 2010 - 01:11 PM

Considering what was going on yesterday, I think DirecTV restarted at the right time...when taken in context of the situation that is. :)

Mike


Sure, and taken in context of the options available to them. If they had other options though, surely that should be explored, wouldn't you agree? Honestly, it's kind of funny to me that given an option between a) a better way that DirecTV could accomplish the same results with even less customer impact and B) the current solution so many folks seem to be so resistant to change. Where's my Clayton Williams quote again...

#66 OFFLINE   tonyd79

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Posted 09 June 2010 - 01:27 PM

Sure, and taken in context of the options available to them. If they had other options though, surely that should be explored, wouldn't you agree?



Hahahahahaha.

You are ASSUMING they did not try to figure out something else and you are making the judgment call that if they did not have something in the time they needed to make the decision to force a reboot that they could safely test an alternative. All without complete data. And, of course, you studied the impacts of other alternatives.

I am glad you do not make the decisions for DirecTV.

You make it sound like they just force system wide reboots all the time. And are assuming that they took the worst alternative.

Look, if a five minute reboot fixes MILLIONS of systems, where is the downside?
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#67 OFFLINE   RobertE

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Posted 09 June 2010 - 01:47 PM

This thread needs some

http://www.dbstalk.c...=1&d=1276112829

to go with all the whine.

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#68 OFFLINE   JosephB

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Posted 09 June 2010 - 02:02 PM

Wow, what a big todo about nothing. It's TV. It's not the end of the world. Systems aren't 100%. There will be downtime. Sometimes the fix involves an immediate reboot. I work at a university and there was a problem, during finals, with the online class system. Had to be rebooted. Sometimes life isn't fair, sometimes the fix isn't perfect, but we just have to deal with it.

#69 OFFLINE   prospero63

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Posted 09 June 2010 - 02:28 PM

Look, if a five minute reboot fixes MILLIONS of systems, where is the downside?


The downside is when they fix something that's not broken. And I haven't assumed anything other than the obvious, which is in all things there's room for improvement.

#70 OFFLINE   prospero63

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Posted 09 June 2010 - 02:29 PM

to go with all the whine.


I know, right? It's crazy that there are so many folks so enamored with DirecTV that even the mere mention of improvement sends them scuttling to defend it. It's pretty funny to be honest.

#71 OFFLINE   johns70

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Posted 09 June 2010 - 02:31 PM

I can't believe someone actually thinks they need to be compensated over what happened yesterday. :rolleyes:

File a lawsuit demanding compensation for pain and suffering. :icon_cry:

#72 OFFLINE   prospero63

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Posted 09 June 2010 - 02:36 PM

Wow, what a big todo about nothing. It's TV. It's not the end of the world. Systems aren't 100%. There will be downtime. Sometimes the fix involves an immediate reboot. I work at a university and there was a problem, during finals, with the online class system. Had to be rebooted. Sometimes life isn't fair, sometimes the fix isn't perfect, but we just have to deal with it.


OK, I gotta drop it again.

During the 1990 Texas Gubernatorial candidate Clayton Williams made a joke about how rape was like bad weather. His comment was "If it's inevitable, just relax and enjoy it".

I've never said anything about perfection. Other folks have. I've never said DirecTV shouldn't do reboots. Other folks have. What I have said is that there's no reason that "we just have to deal with it" any more than folks should "just relax and enjoy it".

If something can be improved, why so much resistance to the mere concept? I mean, no one "needs" high def TV. For that matter, no one "needs" TV. But at some point someone asked the question "hey, can we improve this" and went off and did it. I guess we should all be thankful that while there seem to be a lot of folks on this forum that are quite dogged in their eternal pursuit of mediocrity, that at least at DirecTV there's folks who actually spend time thinking about and working on ways to make things better.

#73 OFFLINE   prospero63

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Posted 09 June 2010 - 02:41 PM

I can't believe someone actually thinks they need to be compensated over what happened yesterday. :rolleyes:


I can't believe so many people are so content spending money for nothing. I mean, with such commitment to paying for something they didn't receive, I'm tempted to setup a paypal account so y'all can send me money and I can most assuredly promise you'll get nothing in return. :lol:

File a lawsuit demanding compensation for pain and suffering. :icon_cry:


No need to. It's in the DirecTV contract. If there was a service interruption that is deemed to have been preventable it's the responsibility of the consumer to contact DirecTV and inquire about it and it's the responsibility of DirecTV to determine if compensation is warranted. Clearly DirecTV has decided that it is.

It's funny to me that so many people (probably most if not all of you complaining here) are more than happy to go ask for free HD (seeing as how DirecTV offers it) but find it morally reprehensible to ask for other things DirecTV offers. Heck, I actually find it to be pretty noble on your parts, seeing as how you eschew all discounts and pay full price and not a penny more for DirecTV service. Good for you!

#74 OFFLINE   sigma1914

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Posted 09 June 2010 - 02:42 PM

OK, I gotta drop it again.

During the 1990 Texas Gubernatorial candidate Clayton Williams made a joke about how rape was like bad weather. His comment was "If it's inevitable, just relax and enjoy it".

I've never said anything about perfection. Other folks have. I've never said DirecTV shouldn't do reboots. Other folks have. What I have said is that there's no reason that "we just have to deal with it" any more than folks should "just relax and enjoy it".

If something can be improved, why so much resistance to the mere concept? I mean, no one "needs" high def TV. For that matter, no one "needs" TV. But at some point someone asked the question "hey, can we improve this" and went off and did it. I guess we should all be thankful that while there seem to be a lot of folks on this forum that are quite dogged in their eternal pursuit of mediocrity, that at least at DirecTV there's folks who actually spend time thinking about and working on ways to make things better.


First, your quote is sickening. :nono2:

Second, since you're so concerned how to make it better, then go apply for a job. You seem to be an expert. :rolleyes:
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#75 OFFLINE   Stuart Sweet

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Posted 09 June 2010 - 02:43 PM

And on that note, I have no choice but to put a fork in this thread. It's done.
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