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Guest Message by DevFuse

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CALL EXT 736- Directv TECH had no idea...


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2 replies to this topic

#1 OFFLINE   jamieh1

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Posted 09 June 2010 - 06:05 PM

Yesterday after the Directv DVR problem, one of my HDDVRs has been displaying call 736. on the ppv channels. I called Directv to get the automated system to fix it, it said my phone line was not connected. I do not use a phone line, im connected by broadband. Tech came on phone and kept me on hold 30 minutes. He kept telling me to plug the broadband connection into the phone jack, I kept telling him that it would not fit. After a while longer he said Im going to have your reciever call home. He said keep the phone lines clear for 30 mins. I said im not connected to a phone line, he said ok. Well he said if not cleared up in 2 weeks call back.

What a complete idiot. Come on Directv you can do better than that.

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#2 OFFLINE   roadrunner1782

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Posted 09 June 2010 - 06:43 PM

I've also been told by Directv that when they send a request to your receiver to "call home" it can take up to 24 hours.

#3 OFFLINE   dpeters11

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Posted 09 June 2010 - 06:45 PM

Yesterday after the Directv DVR problem, one of my HDDVRs has been displaying call 736. on the ppv channels. I called Directv to get the automated system to fix it, it said my phone line was not connected. I do not use a phone line, im connected by broadband. Tech came on phone and kept me on hold 30 minutes. He kept telling me to plug the broadband connection into the phone jack, I kept telling him that it would not fit. After a while longer he said Im going to have your reciever call home. He said keep the phone lines clear for 30 mins. I said im not connected to a phone line, he said ok. Well he said if not cleared up in 2 weeks call back.

What a complete idiot. Come on Directv you can do better than that.


Wow. That is bad. But, is the DVR in question getting a proper connection to the Internet? Do TV Apps work etc?




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