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Guest Message by DevFuse

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Those with issues with their receivers after yesterday's glitch...


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90 replies to this topic

Poll: Has your DVR recovered? (257 member(s) have cast votes)

Has your DVR recovered?

  1. I have a DVR with an INTERNAL drive, and it HAS recovered (194 votes [75.49%])

    Percentage of vote: 75.49%

  2. I have a DVR with an INTERNAL drive, and it has NOT recovered (14 votes [5.45%])

    Percentage of vote: 5.45%

  3. I have a DVR with an EXTERNAL drive, and it HAS recovered (38 votes [14.79%])

    Percentage of vote: 14.79%

  4. I have a DVR with an EXTERNAL drive, and it has NOT recovered (11 votes [4.28%])

    Percentage of vote: 4.28%

Vote Guests cannot vote

#61 OFFLINE   Rich

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Posted 12 June 2010 - 01:11 PM

My WD is a model WDH2Q20000N My Book Studio Edition II... it worked fine for more than a year with no issues. I would agree that if I had gone to Best Buy and bought a drive and it turned out to be not compatible -- I would not expect support for that. But to send out a software / data update that killed 1/3 of HR's with external drives (based on the survey in this thread) would seem to implicate D* with some degree of accountability.

Drive passed extended test with no issues and is about 30% thru its 2nd 18 hour scan...next step is to zero the data and see if that works.


Not many people have gotten the My Book eSATAs to work. I gotta feeling you might have been lucky, real lucky, to have it work for a year. I bought a My Book when it first came out and I think I might have been the first to post about them on the forum. I called WD and asked them why it wouldn't work and they told me that no My Book eSATA would work with a DVR. You're probably the third or fourth person that I've seen post that actually had one work.

I do agree with you about the accountability of D* when it comes to wrecking eSATAs. But, without support, it's always been a crapshoot.

Rich

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#62 OFFLINE   hdtvfan0001

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Posted 12 June 2010 - 01:16 PM

They are not 20-700s are they?

Rich

One was, the other no.

I moved the original one into an HR21-200.
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#63 OFFLINE   Richierich

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Posted 12 June 2010 - 01:23 PM

My HR2x's (containing Hitachi drives) run about 112-113 degrees - both in rack mounts. Top temp ever was 116 (once).


My HR24-500 running with a 2TB WD20EADS is running at 126 Degrees which seems to be high even though it is sitting on a Cool Deck with fans which is used for cooling PCs.

My HR23-700 sitting under it is running at 116 Degrees so Go Figure!!! :)
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#64 OFFLINE   hdtvfan0001

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Posted 12 June 2010 - 01:26 PM

My HR24-500 running with a 2TB WD20EADS is running at 126 Degrees which seems to be high even though it is sitting on a Cool Deck with fans which is used for cooling PCs.

My HR23-700 sitting under it is running at 116 Degrees so Go Figure!!! :)

Two words....

Heat rises... :D
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#65 OFFLINE   Richierich

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Posted 12 June 2010 - 02:07 PM

Well, Yes I did figure out that but with the separation by the Cool Deck with Fans under it I wouldn't think that they should be 8 Degrees different in their readings!!!
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#66 OFFLINE   Rich

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Posted 12 June 2010 - 02:12 PM

One was, the other no.

I moved the original one into an HR21-200.


So you got a 20-700 to run at less than 116 degrees with the Hitachi? Or am I not understanding you?

Rich

#67 OFFLINE   Rich

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Posted 12 June 2010 - 02:23 PM

My HR24-500 running with a 2TB WD20EADS is running at 126 Degrees which seems to be high even though it is sitting on a Cool Deck with fans which is used for cooling PCs.

My HR23-700 sitting under it is running at 116 Degrees so Go Figure!!! :)


And the vents on the 23 are on the sides. I wonder what the temp parameters are on the 24s?.

I've got two 20-700s stacked on top of each other, no separation at all and they both run at about 126 degrees, which is the high side of the proper temp range for the 20-700s.

What you're seeing seems a bit strange. If you put a 20-700 with a Seagate internal on top of a 20-700 with a WD EADS internal, I'd sort of expect that you'd still read about 126 for the Seagated 20-700 and about 120 degrees for the 20-700 with the WD drive. That seems logical judging from the temps that I get with the two stacked 20-700s with Seagate internals. And that's without a cooling pad.

Huh. What's normal for a 23? Anybody? What's normal for a 24? Anybody?

Rich

#68 OFFLINE   Rich

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Posted 12 June 2010 - 02:33 PM

Two words....

Heat rises... :D


Better to say that heat travels to cold, never cold to heat, this is a real simplistic statement. Means an awful lot tho. In Richierich's case, the DVR on top is gonna try to heat the one on the bottom. Heat travels to cold. Add to that the cooling pad, and that whole scenario is really confusing.

Rich

#69 OFFLINE   Richierich

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Posted 12 June 2010 - 02:40 PM

Well, before I installed the Cool Deck with fans I was running at 140 Degrees for the HR24-500 on top with a 2TB WD20EADS and at 126 Degrees for the HR23-700 on bottom again with a 2TB WD20EADS in it.

After opening the front doors and adding the Cool Deck the HR24 dropped to 126 Degrees and the HR23 dropped from 126 to 118 Degrees, so I wonder it the Temp Gauge is really that accurate on the HR24 or my fan is not working.
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#70 OFFLINE   Rich

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Posted 12 June 2010 - 02:53 PM

Well, before I installed the Cool Deck with fans I was running at 140 Degrees for the HR24-500 on top with a 2TB WD20EADS and at 126 Degrees for the HR23-700 on bottom again with a 2TB WD20EADS in it.


Wow, that 140 degrees sticks right out, doesn't it? And if my 20-700s are any indication of how these things work, adding the large internal should have cooled it down. Same for the 23, I know it's not supposed to run that hot.

After opening the front doors and adding the Cool Deck the HR24 dropped to 126 Degrees and the HR23 dropped from 126 to 118 Degrees, so I wonder it the Temp Gauge is really that accurate on the HR24 or my fan is not working.


I have no idea what the ideal temp range for a 24 is. But the 23 is still running too warmly, no?

Rich

#71 OFFLINE   Richierich

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Posted 12 June 2010 - 03:11 PM

I just checked my HR24-500 upstairs and it was running at 118 Degrees and my HR23-700 right under it was running at 118 Degrees.

Well the Internal Fan is Working Okay but the Fan in the back of my Component Rack was not plugged in so I plugged it in and now it has dropped 2 Degrees so I will monitor it and see if it get to 118 Degrees which seems to be Normal.

The HR23-700 dropped to 115 Degrees and the HR24-500 has dropped to 124 Degrees.

I am going to swap them out tomorrow and put the HR24 on the bottom and the HR23 on the top to see what that Yields temperature wise!!!

I think that if they are not in an Enclosure then the temperature should be in the 112 to 116 Degree Range which also depends upon how cool the ambient surrounding temperature is also.

Edited by Richierich, 12 June 2010 - 04:10 PM.

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#72 OFFLINE   Richierich

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Posted 12 June 2010 - 04:43 PM

Well, now my HR23-700 is at 113 Degrees and my HR24-500 is around 123 Degrees so it will be extremely interesting to see what happens when I swap them around and put the HR23 on top and the HR24 on bottom.
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#73 OFFLINE   poppo

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Posted 13 June 2010 - 12:28 PM

Huh. I couldn't get the 20-700 to reboot with the power cord to the internal pulled. I dunno what to say.

Rich


Just curious, did you only disconnect the power to the drive, or the data cable too? I had pulled both. I could see where it would hang if just the power was disconnected.

On the heat issue, that was one of the reasons I had the internal drives disconnected. The units barely got warm. Of course the temp reading was always wrong because it gets it from the drive (that was not connected). Now they both run at 127 degrees (stacked but separated by about 8 inches). WD 1TB drives.

On a side note, I see the % of non-recovering units is now near 10%. As noted above, even with a large margin of error, I think DirecTV has their hands full.

Edited by poppo, 13 June 2010 - 12:42 PM.


#74 OFFLINE   blusgtone

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Posted 13 June 2010 - 01:22 PM

I have lost two external drives now, will not work with HR20-700's. I hooked both to PC with usb and the drives are ok, it appears to me that something happened to the esata interface on both drives. Tried them on two different HR20's.

#75 OFFLINE   hdtvfan0001

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Posted 13 June 2010 - 01:27 PM

So you got a 20-700 to run at less than 116 degrees with the Hitachi? Or am I not understanding you?

Rich

The Hitachi ran about 120 degrees in the HR20, and now 113-116 with the HR21.
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#76 OFFLINE   DarinC

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Posted 13 June 2010 - 07:44 PM

Just to provide an update, so far my wiped drive is continuing to work just fine connected to the DVR that previosly wouldn't boot with it. It is continuing to appear that the "glitch" simply placed some kind of error that could not be removed by the DVR's buit in tools, but could be removed by wiping via a PC.
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#77 OFFLINE   Rich

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Posted 14 June 2010 - 06:26 AM

Just curious, did you only disconnect the power to the drive, or the data cable too? I had pulled both. I could see where it would hang if just the power was disconnected.


Yup, pulled both, seemed logical. Unfortunately, as I'm sure you know, the fan gets it's juice from the power cord and that stops too, but it doesn't seem to matter. The 21's fans all stop when you add an eSATA and you get the default 77 degrees. I've never had a problem with this either.

On the heat issue, that was one of the reasons I had the internal drives disconnected. The units barely got warm. Of course the temp reading was always wrong because it gets it from the drive (that was not connected). Now they both run at 127 degrees (stacked but separated by about 8 inches). WD 1TB drives.


Wise to use separators, but might be unnecessary. I have two 20-700s stacked right on top of each other and they run at 127 degrees. By the way, the old BBCs make nice separators.

On a side note, I see the % of non-recovering units is now near 10%. As noted above, even with a large margin of error, I think DirecTV has their hands full.


I think that's about the same figure we've been living with for quite a while. I know that, for whatever reason, each NR kills some HDDs, internal or external, mostly external. Of course, somebody is gonna say that those drives that fail are "marginal" and deserve to fail, but I don't believe that. Perhaps that's true for a tiny segment of the failed drives, but not for all of them.

Rich

#78 OFFLINE   Rich

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Posted 14 June 2010 - 06:29 AM

Well, now my HR23-700 is at 113 Degrees and my HR24-500 is around 123 Degrees so it will be extremely interesting to see what happens when I swap them around and put the HR23 on top and the HR24 on bottom.


Rich, my 24-500 is running at 106 degrees as I write this. It's sitting on a shelf in a cabinet with plenty of ventilation. I would think that putting a WD 2TB drive in it would cool that down a little bit.

Rich

#79 OFFLINE   Rich

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Posted 14 June 2010 - 06:31 AM

The Hitachi ran about 120 degrees in the HR20, and now 113-116 with the HR21.


Cool temp for the 20 (if it is a 20-700) and too warm for the 21. Wonder why that would be?

Rich

#80 OFFLINE   hdtvfan0001

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Posted 14 June 2010 - 07:40 AM

Cool temp for the 20 (if it is a 20-700) and too warm for the 21. Wonder why that would be?

Rich

Other equipment in the "immediate neighborhood" changed.

In simpler terms, both were 8-9 degrees below previous levels prior to the Hitachi install.

[Since that time, the HR21-200 has been moved, and now averages 109-112, depending on what other equipment is running in that "immediate neighborhood"]

Basically - it runs cooler with the Hitachi drive (and quiet).

If folks are looking for a viable replacement...I can confirm these work, and work well in all HR21 and newer units.
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