Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk, like most online communities you must register to view or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be a part of DBSTalk by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members.
 
Guest Message by DevFuse

Photo

Robocall (Regarding lockups)


  • Please log in to reply
19 replies to this topic

#1 OFFLINE   seern

seern

    Hall Of Fame

  • DBSTalk Club
  • 2,013 posts
Joined: Jan 12, 2007

Posted 10 June 2010 - 08:56 AM

I just got a robocall from D* apologizing for the issues yesterday and letting me know they had already identified the problem and fixed it.

Sharon
HR24-100
HR34-700

All units in DECA cloud
H24-100 removed from service


...Ads Help To Support This SIte...

#2 OFFLINE   Earl Bonovich

Earl Bonovich

    Lifetime Achiever

  • Registered
  • 30,092 posts
Joined: Nov 15, 2005

Posted 10 June 2010 - 09:00 AM

Everyone shoudl be receiving that call eventually (well at least most).
It is not exclusive to the CE people.
Earl - Gotta Love Karma

DIRECTV employee since April 2008.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#3 OFFLINE   HDTVsportsfan

HDTVsportsfan

    Hall Of Fame

  • Registered
  • 5,746 posts
Joined: Nov 29, 2005

Posted 10 June 2010 - 09:01 AM

I got it yesterday....I hit the stop button on the answering machine before it was able to finish leaving the message.
DBSTalk Chat Room Mod (I reserve the right to be wrong.)

AT9 to SWM16
LR: HR24-100 to Panasonic 50" w/ Sony HTIB/FR: HR20-700 to Samsung LN55B640
Office: HR34-700 to Panasonic 50" w/ HD-A2
Office: H21-200 to 36" SD TV/BR: HR21-200 to Samsung 32" LCD
My full setup in Visio: http://www.dbstalk.c...8&postcount=105

#4 OFFLINE   Stuart Sweet

Stuart Sweet

    The Shadow Knows!

  • Super Moderators
  • 36,640 posts
Joined: Jun 18, 2006

Posted 10 June 2010 - 09:06 AM

It's a nice gesture, I think.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#5 OFFLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 31,524 posts
Joined: Jul 28, 2004

Posted 10 June 2010 - 09:12 AM

Both calls and e-mails have been received, and are also being discussed in this thread:

http://www.dbstalk.c...ad.php?t=179007
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#6 OFFLINE   john18

john18

    Icon

  • DBSTalk Club
  • 968 posts
Joined: Nov 21, 2006

Posted 10 June 2010 - 10:42 AM

It's a nice gesture, I think.


+1

#7 OFFLINE   matt

matt

    Hall Of Fame

  • Registered
  • 4,858 posts
Joined: Jan 11, 2010

Posted 10 June 2010 - 11:03 AM

That is nice. That is a hell-of-a-lot-a dialing!

#8 OFFLINE   Earl Bonovich

Earl Bonovich

    Lifetime Achiever

  • Registered
  • 30,092 posts
Joined: Nov 15, 2005

Posted 10 June 2010 - 11:05 AM

That is nice. That is a hell-of-a-lot-a dialing!


Tell me about it... my finger is killing me... especially on this rotary phone.
Earl - Gotta Love Karma

DIRECTV employee since April 2008.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#9 OFFLINE   Carl Spock

Carl Spock

    Superfly

  • DBSTalk Club
  • 4,567 posts
Joined: Sep 03, 2004

Posted 10 June 2010 - 11:06 AM

Reminds me of a girl I knew in college...
hangin' with the bros at 40 Eridani A

#10 OFFLINE   matt

matt

    Hall Of Fame

  • Registered
  • 4,858 posts
Joined: Jan 11, 2010

Posted 10 June 2010 - 11:13 AM

Really though, 18 million phone calls?! I can just hear it by the time it gets to me:

Hello. This is DIRECTV. Several months ago, due to a transmission error, you may have had an interruption in service. If you can remember that far back, we apologize.

:D

#11 OFFLINE   tfederov

tfederov

    Hall Of Fame

  • Registered
  • 4,634 posts
Joined: Nov 18, 2005

Posted 10 June 2010 - 11:15 AM

Got my call yesterday. I think it's great that they've done it. Maybe this will calm all the spinners down.
- Tony

SWiM16, H21-100, H23-600, H21-700 w/AM21, HR24-500, HR24-100 w/AM21, (3) HR20-700
All receivers networked via DECA
MediaShare using TVersity on Win 7 VM over Mac Snow Leopard

#12 OFFLINE   jefbal99

jefbal99

    Hall Of Fame

  • Registered
  • 2,838 posts
Joined: Sep 07, 2007

Posted 10 June 2010 - 11:43 AM

No call but I got the email.
Receiving Equipment: AU9 Slimline w/Zinwell WB68 & SWM 8 | Winegard MS-2000 w/PS-1503 Power Injector
Living Room: HR22-100 w/AM-21 | Samsung HL-S4266W (HDMI) | Ethernet MRV | Pioneer HTS-GS1 5.1 | Yamaha DV-S6160 (Component/Digital Coaxial)
Bedroom: H21-200 w/AM-21 | Westinghouse LVM-42w2 (HDMI) | Ethernet MRV
Home Theatre: HR20-100 | Sanyo PLV-Z60 (Component/Optical) | Flexio 16:9 100" Screen | Ethernet MRV |Yamaha YHT-690 | XBox 360 (Component) | Harmony 880

#13 OFFLINE   Sparky Scott

Sparky Scott

    Godfather

  • Registered
  • 471 posts
Joined: Dec 07, 2008

Posted 10 June 2010 - 12:59 PM

I figure 33. $ an hour, of my time to reset boxes.. they owe me credit.
Just a joke, but, their computers must have been working overtime.

#14 OFFLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 31,524 posts
Joined: Jul 28, 2004

Posted 10 June 2010 - 01:04 PM

Tell me about it... my finger is killing me... especially on this rotary phone.

...and then doing it from a United Center payphone no less.... :D

You must really be worn out.
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#15 OFFLINE   Draconis

Draconis

    Hall Of Fame

  • DBSTalk Club
  • 4,383 posts
  • LocationLas Vegas, NV
Joined: Mar 16, 2007

Posted 10 June 2010 - 03:49 PM

Tell me about it... my finger is killing me... especially on this rotary phone.


/facepalm

:D

#16 OFFLINE   netraa

netraa

    Godfather

  • Registered
  • 483 posts
Joined: Mar 27, 2007

Posted 10 June 2010 - 04:01 PM

All the fellow technicians here will get a chuckle at this one...

Let me tell you how annoyed i was to see 1-800-531-5000 show up on my personal phone as an inbound call.......

My first response was... What do they want with me today, i'm off today :confused:..... followed 1/10 of a second later by What this is my personal phone:mad::mad:......

then i answered it and it was the robocall and all was well with the world again:rolleyes:

Edited by netraa, 10 June 2010 - 04:20 PM.


#17 OFFLINE   morgantown

morgantown

    Icon

  • Registered
  • 902 posts
Joined: Nov 15, 2005

Posted 10 June 2010 - 07:05 PM

Tell me about it... my finger is killing me... especially on this rotary phone.


Earl,

When the did you get back on the board? I figured you never realy left, but good to see your posts again.

...thanks for call :lol: Nice touch DirecTV.
DTV & NFLST since 97 at least, not looked back yet...

#18 OFFLINE   HerntDawg

HerntDawg

    Legend

  • Registered
  • 239 posts
  • LocationOregon
Joined: Oct 06, 2008

Posted 11 June 2010 - 02:50 AM

I saw the apology on FaceBook, but I knew it happened when it happened, my screen froze :). I was awake. Fixed mine before most were awake.

#19 OFFLINE   GP245

GP245

    Godfather

  • Registered
  • 268 posts
Joined: Aug 17, 2006

Posted 11 June 2010 - 04:41 AM

It's nice that Direct recognized the problem and apologized.

But, some credit applied to my account would have been so much more meaningful!

#20 OFFLINE   Jon J

Jon J

    Grouch Extrordinaire

  • Registered
  • 1,137 posts
  • LocationMusic City, USA
Joined: Apr 22, 2002

Posted 11 June 2010 - 04:59 AM

Tell me about it... my finger is killing me... especially on this rotary phone.

I've never received an outbound robo call from DirecTV in 10 years. But, that's okay. I know their number. ;)
When news breaks...we fix it.




spam firewall