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Guest Message by DevFuse

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Problem with Online Scheduler


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3 replies to this topic

#1 OFFLINE   nighthawk777

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Posted 11 June 2010 - 07:56 AM

On Monday 5/07/10, I added the spanish channels to my package. Last night 5/10/10, I tried to schedule a recording. I tried to do a manual record for channel 441 since the guide is off by an hour for this particular channel, not sure why. But the online scheduler told me that my request could not be completed because the channel was not part of my subscription package. How often does the online scheduler get updated with my subscription information or is this just a bug?

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#2 OFFLINE   Athlon646464

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Posted 11 June 2010 - 09:21 AM

On Monday 5/07/10, I added the spanish channels to my package. Last night 5/10/10, I tried to schedule a recording. I tried to do a manual record for channel 441 since the guide is off by an hour for this particular channel, not sure why. But the online scheduler told me that my request could not be completed because the channel was not part of my subscription package. How often does the online scheduler get updated with my subscription information or is this just a bug?

Try refreshing your services on D*'s web site. (You will need to log into your account.)

https://www.directv....thorization.jsp

Don't know if this will work, but it's quick and easy, and certainly worth a shot.

1 HR34-700, 1 C31-700, 1 HR24-500
Original install on April 20, 2008 - HR34 & C31 installed on August 24, 2013 - HR24 installed on July 23, 2010

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#3 OFFLINE   nighthawk777

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Posted 11 June 2010 - 01:31 PM

No go on the refresh. Still can't schedule anything for 441.

#4 OFFLINE   Athlon646464

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Posted 11 June 2010 - 04:33 PM

No go on the refresh. Still can't schedule anything for 441.

I'm stumped, it should be showing by now. You may want to give them a call.

1 HR34-700, 1 C31-700, 1 HR24-500
Original install on April 20, 2008 - HR34 & C31 installed on August 24, 2013 - HR24 installed on July 23, 2010

Press any key to continue, or any other key to cancel.





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