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Guest Message by DevFuse

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How much should an HD upgrade cost?


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11 replies to this topic

#1 OFFLINE   JOEYR

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Posted 11 June 2010 - 04:59 PM

I just got off of the phone with a Dish CSR. I am looking to upgrade to HD with a single 722k DVR receiver. I have been a customer for 13 years and have never been late with a payment.

I was told it would be $95 for the service call (which I was expecting) and $100 upgrade fee (which I was not expecting), even if I signed a new two year contract.

I've been reading this forum for months and it seems that others are getting this upgrade for free. Is this the case? Am I missing something?

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#2 OFFLINE   Slamminc11

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Posted 11 June 2010 - 05:07 PM

as of June 3, $100 or $200 for the HD receivers (not sure about the 922) for upgrades depending on which category you fall under + the service call ($15 w/DHPP and $95 W/O).

#3 OFFLINE   lee635

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Posted 11 June 2010 - 05:11 PM

I upgraded to HD about 2 years ago and paid $100, but it was for a 622 and had to re-up a new 2 yr commitment. I ended up getting a 722 only because the installer was out of 622s.

I suspect they are busy with folks upgrading to HD right now. Maybe try calling back to another CSR or wait a month or so.

:) I have always gotten better luck calling 800 numbers later in the evening, so that you are talking to someone on the graveyard shift -- they are always more easygoing... :)
An eye for an eye makes the whole world blind. - Ghandi

#4 OFFLINE   JM Anthony

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Posted 11 June 2010 - 05:13 PM

I think "upgrade" fees are a crock. Just another way to rip customers off. Since you're a long term customer in good standing, it might be worth another call to see if you can get it waived. I go through the same thing with our cell phone service provider (AT&T). They want to ding us $18 any time we upgrade a phone even though we're extending our service commitment. Their rationale? Everyone else charges those fees!

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#5 OFFLINE   JOEYR

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Posted 11 June 2010 - 05:56 PM

as of June 3, $100 or $200 for the HD receivers (not sure about the 922) for upgrades depending on which category you fall under + the service call ($15 w/DHPP and $95 W/O).


Well thanks, that explains it. I wish I had known this before June 3...

#6 OFFLINE   coldsteel

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Posted 11 June 2010 - 06:12 PM

:) I have always gotten better luck calling 800 numbers later in the evening, so that you are talking to someone on the graveyard shift -- they are always more easygoing... :)


Yeah, that's not going to happen.
DISH 625 dvr

The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...

#7 OFFLINE   BattleZone

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Posted 11 June 2010 - 08:01 PM

Well thanks, that explains it. I wish I had known this before June 3...


Those prices have actually been in effect since Feb 1, 2010, when they were LOWERED from their previous prices.

#8 OFFLINE   VDP07

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Posted 11 June 2010 - 09:10 PM

As stated, "Tech Visit Fee" is $15 (w/Service Plan) or $95 (wo/Service Plan) plus aplicable receiver upgrade fee.

Receiver upgrade fees..............Plan "A".............Plan "B"

Any mpeg2 receiver
311/322/512/522/625................$0.....................$0

VIP 922...................................$200................$400

VIP 612/622/722(k)..................$100.................$200

VIP 211/222(k).........................$50..................$100

Been told that there will no longer be any "CSR roulette" deal making going on

#9 OFFLINE   RasputinAXP

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Posted 11 June 2010 - 10:48 PM

I got my 211k in December for nothing, free installation but I re-upped for another 2 years. Seemed like a good idea at the time.

Hell, still does.

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#10 OFFLINE   jclewter79

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Posted 12 June 2010 - 05:50 AM

I got a post card in the mail last week that told me that I was a good customer and was eligble to receive an HDDVR, 3 months of HBO and Showtime, and 5 free PPV's for free if I signed a new 2 year agreement. So, I don't believe those prices are set in stone for everyone and I bet you can get a better deal also. What you need to do is go take a good look at what D* has to offer you and decide which provider you might need to be with.
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Leased 722 DVR (Under contract until 08/02/10?)
(The installer had me sign an exsisting customer 18 month agreement!)
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#11 OFFLINE   boba

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Posted 12 June 2010 - 07:48 AM

I got a post card in the mail last week that told me that I was a good customer and was eligble to receive an HDDVR, 3 months of HBO and Showtime, and 5 free PPV's for free if I signed a new 2 year agreement. So, I don't believe those prices are set in stone for everyone and I bet you can get a better deal also. What you need to do is go take a good look at what D* has to offer you and decide which provider you might need to be with.

By all means follow this posters advice you might find the other guys 2 year commitment fits better.:):):)

#12 OFFLINE   jclewter79

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Posted 12 June 2010 - 10:04 AM

By all means follow this posters advice you might find the other guys 2 year commitment fits better.:):):)


Nope, you got me wrong there boba. I got the postcard from E*. This proves that some people are being offered better deals than $100 or $200 dollars without any effort. But, I do suggest that the OP see what the other guys have to offer and let E* know about it. I think we all know that the "cancellation specialist" are the ones that can offer a better deal.
Dish Customer since 12/13/03
Leased 722 DVR (Under contract until 08/02/10?)
(The installer had me sign an exsisting customer 18 month agreement!)
Owned 301 (Purchased at Wal-Mart 12/12/03)




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