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"Reinstalling" a reciever
Posted 16 June 2010 - 04:28 PM
My grandparents have had Dish for several years, I recently moved in with them due to some financial problems. They have four recievers for all four of their rooms, when my sister moved out she unplugged her reciever and put it up in the closet. It's been unplugged for about 7 or 8 months. When I moved in I hooked everything back up, it took FOREVER to find the transponders. I'm not sure how long exactly because I left it on when I went to work because it was taking too long. When I got off work the dishnetwork channel was on so I hit guide and went to Comedy Central. It says my smart card isn't programmed for this channel. The only channel that I can see is the dishnetwork channel. I plugged up my phone line to try and upgrade it but it keeps telling me it can't connect to customer service.
What do I need to do?
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Posted 16 June 2010 - 05:05 PM
Call DISH or use the online chat and let them know. They will be able to reactivate the receivers. It is possible that just leaving them connected a few days will bring them back but DISH doesn't like having their receivers disconnected from phone lines so most likely you will need to call.
Posted 16 June 2010 - 05:29 PM
The opinions posted on this site are my own and do not represent DISH Network's positions, strategies or opinions. Unless I decide to be bad or call out an idiot...
Posted 16 June 2010 - 09:56 PM
Nice site by the way. I'll definately be a new visitor.
Posted 16 June 2010 - 10:10 PM
Just explain that you've had a receiver that's been disconnected and inactive for many months, and now you need to reactivate it. They'll know exactly what to do, and it will probably take less than 30 seconds.
Posted 16 June 2010 - 10:11 PM