2.) They said my HR20-700 was not compatible for SWiM and Whole Home DVR and would also need replacement. Cost would be $199. This conflicts with everything I have read. After they made several calls, they said it was "supported", but that it would cause a lot of problems and they had never personally been able to get an HR20-700 to work for thi
They said for the HR20-700 to function in this setup, it would have to be connected to the internet at all times.
They said a manual download had to be forced to the HR20-700 for it to work with SWiM and that this was very problematic.
Almost all of the above is true... for the HR20-100. It does not need replacement, but you have to use the Sat 2 In port to power the DECA. There are two different methods of doing this. As for your HR20-700, it is a standard install.