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Guest Message by DevFuse

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So I tried to go back to DirecTV...


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11 replies to this topic

#1 OFFLINE   bob13654

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Posted 28 June 2010 - 10:20 AM

I called and tried to reorder, but kept getting stuck on the "Free HD". The CSR kept saying that it was only for new customers. It's not a lot of money, but it ticked me off. I'm not a current customer, I am currently with cable, shouldn't I be eligible for this promotion? Just because I had service years ago doesn't mean that they are getting any money out of me now. I would think that they would want someone that was buying their highest package and a bunch of add-ons. Doesn't make a lick of sense to me.

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#2 OFFLINE   acer505

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Posted 28 June 2010 - 10:23 AM

If you are married just have your wife call and use her name and a different credit card.
That will work.

#3 OFFLINE   bleggett29

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Posted 28 June 2010 - 10:27 AM

You could ask about the 24 months of FreeHD for current customers. Who knows, by the end of the 24 month period, HD may be included in the base packages.

#4 OFFLINE   MysteryMan

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Posted 28 June 2010 - 10:30 AM

If you are married just have your wife call and use her name and a different credit card.
That will work.


Better still. Use the wife, different credit card and the "Tell A Friend" promo!

#5 OFFLINE   David Ortiz

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Posted 28 June 2010 - 10:32 AM

and/or the AAA offer.

#6 OFFLINE   paulman182

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Posted 28 June 2010 - 10:50 AM

How many years ago? They considered me a new customer after I was absent for seven years.

Equipment includes a buncha stuff that I no longer have interest in detailing


#7 OFFLINE   bob13654

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Posted 28 June 2010 - 11:21 AM

Can you really combine the AAA and Refer a Friend discount?

#8 OFFLINE   bob13654

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Posted 28 June 2010 - 12:18 PM

So I just called again. Now I'm being told that I don't qualify for any promotions and that I would have to buy all my equipment, when the last guy told me free HD DVR, free HD receiver and $199 for second DVR. My account was always in good standing, that was the first thing they mentioned when they took the call.

What the hell is going on over there. Do they not want customers back?

#9 OFFLINE   xmetalx

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Posted 28 June 2010 - 03:21 PM

hmm. did you use your wife's SSN? the credit check is based on that, and that determines if you have to pay a deposit...

I'd call back and ask for the Reconnects Dept if you intend to reconnect your old acct. If you've been gone more than a year, you should be eligible for a returning customer offer.

Edited by xmetalx, 28 June 2010 - 03:45 PM.

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Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, Dish Network, or any other company.


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#10 OFFLINE   ThomasM

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Posted 29 June 2010 - 06:09 PM

So I just called again. Now I'm being told that I don't qualify for any promotions and that I would have to buy all my equipment, when the last guy told me free HD DVR, free HD receiver and $199 for second DVR. My account was always in good standing, that was the first thing they mentioned when they took the call.

What the hell is going on over there. Do they not want customers back?


Welcome to "CSR roulette". I don't know how the phone system at DirecTV routes calls, but I've discovered that if you call very early in the morning, you get friendly, helpful CSR's who speak English. ;)

Calling during peak times (late afternoon/evening/weekends) generally results in frazzled, unhelpful CSR's who are probably in a bad mood from being yelled at by folks that have sat on hold or even been disconnected.

It's a sad state of affairs, but I've experienced it at many, many companies.

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#11 OFFLINE   billsharpe

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Posted 30 June 2010 - 11:24 AM

Welcome to "CSR roulette". I don't know how the phone system at DirecTV routes calls, but I've discovered that if you call very early in the morning, you get friendly, helpful CSR's who speak English. ;)

Calling during peak times (late afternoon/evening/weekends) generally results in frazzled, unhelpful CSR's who are probably in a bad mood from being yelled at by folks that have sat on hold or even been disconnected.

It's a sad state of affairs, but I've experienced it at many, many companies.


+1

I haven't noticed the frazzled CSR's in the evening since I never call then anymore. There's much less wait time with an early-morning call. My last two calls were in the afternoon PDT and the CSR's were both pleasant and helpful.

I won't go into the hoops I went through on the phone for over one hour earlier this week trying to straighten out my Verizon bill. I think it's ok now, but I asked for email confirmation and have yet to receive it 48 hours later.
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#12 OFFLINE   ciurca

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Posted 30 June 2010 - 12:00 PM

+1

I haven't noticed the frazzled CSR's in the evening since I never call then anymore. There's much less wait time with an early-morning call. My last two calls were in the afternoon PDT and the CSR's were both pleasant and helpful.

I won't go into the hoops I went through on the phone for over one hour earlier this week trying to straighten out my Verizon bill. I think it's ok now, but I asked for email confirmation and have yet to receive it 48 hours later.


For 5 months in a row, my Verizon bill has been wrong at my new office. I was quoted $79.95 plus fees and taxes for 1 line and internet. Last bill I recieved was for $142. For five months in a row, I've heard, "I corrected the bundle code, it will be right next month." I just laugh at this point, and have resolved that I will have to call once a month and get a credit, and listen to the "bundle" story.
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