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Is it polite to tip your Dish Network installer?


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61 replies to this topic

#1 OFFLINE   Cable Lover

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Posted 01 July 2010 - 06:34 AM

If so, how much is the normal amount? Mine should be here in about an hour. I'm excited about this new DVR, which is supposed to be better then Insight's DVr.
RIP Insight.

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#2 OFFLINE   garys

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Posted 01 July 2010 - 06:51 AM

They are paid for their work plus they get a paid an amount depending on what you subscribe to so it is not necessary to tip them. If they have to do extra work, as in very high or difficult to reach install, you may want to or if they do an extremely great and fast job. Otherwise, I would not worry about it unless you are extremely generous.

#3 OFFLINE   Nick

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Posted 01 July 2010 - 07:31 AM

Don't be a cheap-ass. If you can afford satellite, you can afford to tip!

I've always tipped my installers fairly well -- anywhere from a min of $20 for a simple upgrade, up to $150 depending on the amount of "custom" work they do for me. But then, few of my installs have ever been routine. Also, I supervise the job from start to finish -- do it my way, or hit the highway.

Edited by Nick, 01 July 2010 - 07:50 AM.

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#4 OFFLINE   SaltiDawg

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Posted 01 July 2010 - 08:10 AM

Don't be a cheap-ass. If you can afford satellite, you can afford to tip! ...

I believe that I'm quite liberal when it comes to tipping. That said, I have never tipped a Dish Tech. (Nor any other "repair man.")

#5 OFFLINE   GrumpyBear

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Posted 01 July 2010 - 08:46 AM

Its not wrong to Tip, nor is it wrong not to tip. Just depends on how you were raised about somethings.

#6 OFFLINE   James Long

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Posted 01 July 2010 - 09:38 AM

It is easier to tip when money is already changing hands ... the idea of "keep the change" or adding a gratuity to payment when buying something in a industry where tipping is common (such as a restaurant with servers). One could probably find an Emily Post article on it somewhere.

I can see a tip if the work done isn't part of the job ... and some tips may come in the form of gifts such as a cold pop or a ice water. Showing kindness.

I've never worked in a job where tipping was expected and in some jobs accepting a tip or gift was reason for termination. It would be good to know what DISH's rules are.

#7 OFFLINE   SaltiDawg

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Posted 01 July 2010 - 09:42 AM

...
I've never worked in a job where tipping was expected and in some jobs accepting a tip or gift was reason for termination. It would be good to know what DISH's rules are.

James,

I'm retired military and have lived in many different places. For many years we tipped our mailman at Christmas time - until Christmas in Charleston, SC. I handed our Mail Carrier a card with cash included. The mailman was genuinely offended and returned the cash, much to my embarrassment.

#8 OFFLINE   greatwhitenorth

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Posted 01 July 2010 - 09:54 AM

They are paid for their work plus they get a paid an amount depending on what you subscribe to so it is not necessary to tip them. If they have to do extra work, as in very high or difficult to reach install, you may want to or if they do an extremely great and fast job. Otherwise, I would not worry about it unless you are extremely generous.


This may or may not be the case. Internal E* installers are in fact paid by the hour, not by the job. We do discourage our techs from accepting cash tips, as it can be construed as the installer "selling" extra services or materials that should be part of a standard installation. If you don't tip, our techs won't feel slighted.
The opinions expressed here are my own, and do not reflect the opinions of Dish Network.

#9 OFFLINE   Nick

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Posted 01 July 2010 - 10:29 AM

I believe that I'm quite liberal when it comes to tipping. That said, I have never tipped a Dish Tech. (Nor any other "repair man.")

You sound like Allen Harper. You can believe what you want about yourself, but in my opinion, you're (not your) a liberal tipper. But that's ok. To each, his or her own, as the case may be. In my own experience, what goes around, comes around. Yesterday, I used a Huddle House coupon to save $3 on a $7 meal, gave the waitress a $20 and told her to keep the change.

But that's just me.

Edited by Nick, 01 July 2010 - 10:37 AM.

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#10 OFFLINE   SaltiDawg

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Posted 01 July 2010 - 10:58 AM

... Yesterday, I used a Huddle House coupon to save $3 on a $7 meal, gave the waitress a $20 and told her to keep the change.

That's out of my league. A $13 tip on a $7 meal must make you feel special. :rolleyes:

I took my wife out for dinner last night and tipped $10 on a $41 dinner and mistakenly thought that was a liberal tip for excellent service and an excellent meal.

You're my new hero.

PS By my thinking mistakenly myself a "liberal" tipper I meant I thought I tipped more than average for good service. By liberal I did not mean I tipped people that one does not generally tip, in my experience. Again, in my experience I don't tip home repair persons. YMMV

#11 OFFLINE   James Long

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Posted 01 July 2010 - 11:18 AM

Yesterday, I used a Huddle House coupon to save $3 on a $7 meal, gave the waitress a $20 and told her to keep the change.

That's out of my league. A $13 tip on a $7 meal must make you feel special. :rolleyes:

Wouldn't that be a $16 tip on a $7 meal that he paid $4 for? That would make him extra special.

(Unless Nick used a $3 coupon on a $10 meal to make it a $7 meal ... then the tip would be right - and Nick's wording would be wrong. Considering Nick's wording is rarely wrong I'm thinking a $16 tip is more accurate.)

#12 OFFLINE   SaltiDawg

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Posted 01 July 2010 - 11:40 AM

Wouldn't that be a $16 tip on a $7 meal that he paid $4 for? That would make him extra special. ...

By jove, I think you are correct. :)

#13 OFFLINE   yogi

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Posted 01 July 2010 - 12:23 PM

If you think they bent over backwards for you. Or went beyond a normal install. Then tip them.

You will tip a person that brings you your food. But, you won't tip a person installing your satellite.

#14 OFFLINE   James Long

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Posted 01 July 2010 - 12:30 PM

You will tip a person that brings you your food. But, you won't tip a person installing your satellite.

The person bringing you your food is often underpaid (even under Federal minimum wage) because the expected tip is part of their wages. The person installing satellite service is likely earning more than the minimum wage.

There are industries where tipping is expected and industries where it is not expected. The "food ordered at and delivered to your table" industry is one where it is expected (including food ordered via phone and delivered to your door).

#15 OFFLINE   SaltiDawg

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Posted 01 July 2010 - 12:35 PM

If you think they bent over backwards for you. Or went beyond a normal install. Then tip them.

You will tip a person that brings you your food. But, you won't tip a person installing your satellite.

First paragraph = Great advice.

Second paragraph = :confused: (I tip the Taxi Driver but not the airplane pilot. Apples and oranges.... kind of like waitress and Dish salaried employee. lol )

Edited by SaltiDawg, 01 July 2010 - 01:09 PM.


#16 OFFLINE   phrelin

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Posted 01 July 2010 - 12:59 PM

Is it polite to tip your Dish Network installer? I've never had one that was offended. But then again, the ones I get are subcontractors to a contractor to Dish who are paid a flat amount and who drive a considerable distance to get here. And if they do anything, the hourly rate rapidly approaches minimum wage. So those that do something get a tip.

The guy who brought my 612 which I plugged in to existing wiring and he activated just got a beer (it was after 5 pm).

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#17 OFFLINE   Stewart Vernon

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Posted 01 July 2010 - 03:45 PM

My semi rules...

1. Tipping should NEVER be expected. IF I get a sense that the person doing something for me is doing so under expectation of a tip... then his tip is reduced or eliminated proportional to the amount of duress he is putting me under by implying I "owe" him for his extra work.

2. Each job comes with certain expectations. If I order food, for example, I expect to get the food. I also expect a reasonable amount of attention, as that comes with the territory. That is what I'm paying for with the cost of my meal, and in turn should be what the employer is paying the wait/host staff to do. IF, however, I ask for special requests not on the menu or preparation in an odd way and am accommodated, and I get extra attention (not annoyed/harassed), those are examples of things that earn a tip.

People who expect a tip, want a tip in advance, or "automatic gratuity added" are almost guaranteed to get less of a tip from me as a result. There is a pizza delivery place that recently added a $2 delivery surcharge to all orders. Prior to that I always paid generous tips (roughly 20% of the order price)... but I now make that calculation and reduce it by the $2 delivery charge.

I assume that the delivery surcharge was instituted because some people were not tipping "enough" in their minds... so I assume that money goes to the driver. IF I'm wrong, then that's a problem the driver needs to address with his employer.

So... I kind of feel the same about a Dish installer. They should be paid for the work they are doing.. and if they are not paid enough, then that's something between them and Dish. I only feel an obligation to tip if they go above and beyond without my asking OR if I ask them for something special and they accommodate me.

I have offered rest and drinks... and I have held ladders or handed tools to be helpful at times... as I figure that is just being courteous.

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#18 OFFLINE   shadough

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Posted 01 July 2010 - 07:23 PM

When I was installing E* I recieved a tip only once (course I only did a few installs in a short amount of time). I must say that when I got it ($20), I was partly offended and partly gratefull. I was certainly gracious to the customer but inside I took offense that the customer felt I needed a tip, that I was getting paid so lil for the job (which I was, actually, a sub of a sub) and needed the xtra income. So while I was appreciative OF the tip, I was partly incensed as well, if that makes any sense. I took the tip of course but it was defintly unexpected.

At my regular job, as an A/V/telco installer/tech, where I do home theatres an also sometimes we install D* dishes (SWiM can be so confusing), I've been tipped a few times and never had any issue w/ THOSE tips, for some odd reason. We do more custom work than a dish installer would though.
Maybe thats why. *shrug*

Of course everyones different, but I think the general concensus is to not tip unless he really went out of his way for you.

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#19 OFFLINE   BattleZone

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Posted 01 July 2010 - 10:27 PM

I'm a contractor, and I get tipped all the time when I work. Seriously, about 20% of the time, I get tipped. Granted, I take very good care of my customers, and take the time to explain things to them and show them how things work, and often do a little extra here and there.

Having said that, I never EXPECT a tip. That's just rude, and I never have that "entitled" attitude. I am always appreciative, even if the only "tip" I get is a bottle of water or something (folks in my area are pretty good about offering you a drink - I get offered water or a soda about 80% of the time). But we work hard and don't get paid all that well (pay was cut a few months back after years of no pay increases, while the expectations and complications have grown greatly).

Folks typically tip me between $10-20, and that's for doing more-or-less my job (but again, I do it very well). I've been tipped $100 a few times, but that's usually due to the customer causing me to do a bunch of extra work, such as putting the dish in the back of the house where I have to run lines all the way to the front, or helping carry TVs into the house from the moving truck so I can do my job (which, BTW, isn't something an installer should in any way be expected to do).

Oh, and NO installer is paid based on what you subscribe to. RETAILERS who sell you a system get a commission on that sale, but the installer doesn't get any of that. Installers are either paid hourly (mostly in-house techs in some areas where hourly is required) or by the job, and the pay is based on what they do. For example, on a new install, the dish and first receiver pay a fixed rate, and each additional receiver adds a fixed amount. A job with one receiver pays less than a job with 3 receivers, etc.

But make no mistake: the pay is a small fraction of what other service industries make. An electrician, plumber, HVAC, etc. make double or triple what a sat installer makes, yet that sat installer's responsibilities and liabilities are often much greater. Many folks, expecially those in the service industry, know this, and are often the ones who tip.

#20 OFFLINE   Cable Lover

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Posted 02 July 2010 - 04:59 AM

The two guys who installed my Dish were very polite and professional. One of the techs did really go the extra mile, such as programming my remotes, and when my 3 months of free HBO/Showtime wan't showing up, he called and got it started. I did give a tip of $20, plus as James suggested, some cold water.

The pic quality is really good on Dish too. I'll post back later about the equipment once I've had a few days to get used to it.
RIP Insight.




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