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Recorded Shows "Empty" on HR24?


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4 replies to this topic

#1 OFFLINE   Skizza

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Posted 03 July 2010 - 11:41 PM

Some shows I record play fine, while others just go to a gray screen whenever I play them. Try to fast forward them, progress bar comes up, but still no visual. They show up in my playlist as recorded but don't play and video or sound for that matter. I've tried to stop, then resume, start over, power off and resume or start over and still nothing. Any idea what could cause this?

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#2 OFFLINE   litzdog911

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Posted 04 July 2010 - 12:23 AM

Have you tried resetting the DVR using the button behind the front panel access card door?

This can also be caused by poor reception on one or both tuners. Check your signal readings on both tuners.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

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#3 OFFLINE   Doug Brott

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Posted 04 July 2010 - 09:25 AM

Also, just press & hold {INFO} and then run the system test. If something is wrong, this will tell you what isn't working.
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All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#4 OFFLINE   RACJ2

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Posted 04 July 2010 - 01:06 PM

This issue isn't unique and gets posted from time to time. Here is a [link] to another poster that is having the same issue. I have replied with some links and suggestions.
HR34-700, HR22-100

#5 OFFLINE   bwclark

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Posted 04 July 2010 - 06:02 PM

Some shows I record play fine, while others just go to a gray screen whenever I play them. Try to fast forward them, progress bar comes up, but still no visual. They show up in my playlist as recorded but don't play and video or sound for that matter. I've tried to stop, then resume, start over, power off and resume or start over and still nothing. Any idea what could cause this?



Are you using a AM21 with the HR24? Is it a OTA recording?
If so, then yes it occurs with the HR24 and no solution has been found yet. I have experienced it several times. The "recording" actually is blank since it is blank while viewing as well...seems random.




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