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Guest Message by DevFuse

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H24 - No Audio

work around

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1 reply to this topic

#1 OFFLINE   stik6873

stik6873

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Joined: Nov 14, 2006

Posted 06 July 2010 - 04:07 AM

I activated a new H24 receiver the other day. Activation fine, no issues. Yesterday I noticed I was not receiving my local sports channels on only this new receiver (628-NESN and 630-Comcast Sports) I called and they resent the programming to the receiver. Everything was fine for about 15 minutes. All of a sudden the receiver went out. No picture, no nothing, but the power was still on. I powered it down and as it started back up it went to some diagnostics screen I had never seen before (not the system test screen) it almost looked like the "blue screen of death." Well then it locked up again, so I powered down a second time. Then everything came back on, but I had no audio. Picture was fine, all channels coming in. I rebooted a 3rd time with the same result. I then went into the menu and ran the system check test. It gave me diagnostic error 40-816. Stating I had to call DTV because my dish was not aligned. Only issue with this is I don't receive this on any of my other 5 receivers. And my signal strengths are 95+. Any thoughts?

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#2 OFFLINE   jdspencer

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Posted 06 July 2010 - 06:28 AM

Try swapping this unit with one that does work. This can rule out the receiver if it starts working. This could be a multiswitch problem.
DirecTV since '96, Waivers for ABC, CBS, NBC, & Fox, HR23-700 & HR24-500/AM21, using ethernet based MRV.




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