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Guest Message by DevFuse

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Connecting H24 for MRV


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25 replies to this topic

#26 OFFLINE   hasan

hasan

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Joined: Sep 22, 2006

Posted 09 July 2010 - 08:07 PM

Agreeded, but we're a very small subset of DirecTV customers. Since we're now almost 2 months since the start of the national rollout of Connected Home/Whole Home DVR IMHO we're still seeing way too many install issues. Also still seeing too many folks that don't get the internet connection piece of Connected Home installed and then having to have a 2nd truck roll and pay another install charge because the CSR didn't ask if the customer wanted it.


You're right about the subset, to be sure. That's why dbstalk is such a gold mine. I don't see the two situations as mutually exclusive. I would come here first (if I knew about it), to see if the consensus among the illuminati was to get a truck roll. That way, many unnecessary trips (and potentially, costs) could be avoided.

It's a shame more people don't know about dbstalk. It's equally a shame that some installers are not up to speed. I've dealt with two installers lately, and both sets were outstanding. One fixed a storm ravaged dish and at the same time talked me through (I was checking his knowledge base out) the SWiM/DECA install (that I had not even ordered yet). The second group actually did the install because the first guy I talked to called in sick (I had specified him as the installer). They were also quite knowledgeable, but mentioned that their so-called "training" sucked. It was nothing more than a 10 minute video. It turns out, they had enough experience by the time they got to me, that they actually knew what they were doing.

They were a bit intimidated by my setup (138 connections coming off the back of a 7' tall equipment rack), but since I was there, it all went very well.

Training aside, there is no substitute for experience. I was lucky, compared to the reports of some who have gone through WHDVR installs.
...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

HR24-200, WD20EVDS 2 TB eSATA/ThermalTake Dock
HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD
DirecTV since 1995

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