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Guest Message by DevFuse

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Connecting H24 for MRV


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25 replies to this topic

#21 OFFLINE   RAD

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Posted 09 July 2010 - 04:47 PM

While they "should", I'd also guess they're had very little training for this. Installing is one thing, but troubleshooting the system at this level, isn't something they've been given.


As a customer, that's not my problem, it's DirecTV's problem to correct. After all the talk about why DECA needs to be the way to go since it's supportable by DirecTV then DirecTV better make the effort then to train their installers on how to troubleshoot the bloody thing. Sorry but they can't have it both ways IMHO.

See post My Setup for configuration info.


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#22 OFFLINE   hasan

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Posted 09 July 2010 - 04:51 PM

As a customer, that's not my problem, it's DirecTV's problem to correct. After all the talk about why DECA needs to be the way to go since it's supportable by DirecTV then DirecTV better make the effort then to train their installers on how to troubleshoot the bloody thing. Sorry but they can't have it both ways IMHO.


True, but they will never be as good as we are.:)

...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

HR24-200, WD20EVDS 2 TB eSATA/ThermalTake Dock

HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD

DirecTV since 1995


#23 OFFLINE   RAD

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Posted 09 July 2010 - 04:58 PM

True, but they will never be as good as we are.:)


Agreeded, but we're a very small subset of DirecTV customers. Since we're now almost 2 months since the start of the national rollout of Connected Home/Whole Home DVR IMHO we're still seeing way too many install issues. Also still seeing too many folks that don't get the internet connection piece of Connected Home installed and then having to have a 2nd truck roll and pay another install charge because the CSR didn't ask if the customer wanted it.

See post My Setup for configuration info.


#24 OFFLINE   veryoldschool

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Posted 09 July 2010 - 05:12 PM

As a customer, that's not my problem, it's DirecTV's problem to correct. After all the talk about why DECA needs to be the way to go since it's supportable by DirecTV then DirecTV better make the effort then to train their installers on how to troubleshoot the bloody thing. Sorry but they can't have it both ways IMHO.


Agreeded, but we're a very small subset of DirecTV customers. Since we're now almost 2 months since the start of the national rollout of Connected Home/Whole Home DVR IMHO we're still seeing way too many install issues. Also still seeing too many folks that don't get the internet connection piece of Connected Home installed and then having to have a 2nd truck roll and pay another install charge because the CSR didn't ask if the customer wanted it.

:confused: While "I think" I understand your point [and agree] on the other hand:
Are we to first find out if the OP had a DirecTV install and then not offer any help other than "call DirecTV"?
Should we only help those that have done a DIY install?
And then when we find someone to help, should we limit our help and not give them the benefit of the knowledge we've gain by testing this for a year and what we've learn from engineering? :confused:
A.K.A VOS

#25 OFFLINE   RAD

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Posted 09 July 2010 - 05:16 PM

:confused: While "I think" I understand your point [and agree] on the other hand:
Are we to first find out if the OP had a DirecTV install and then not offer any help other than "call DirecTV"?
Should we only help those that have done a DIY install?
And then when we find someone to help, should we limit our help and not give them the benefit of the knowledge we've gain by testing this for a year and what we've learn from engineering? :confused:


No, not saying that we shouldn't offer help when asked for here.

But also think that folks should be calling DirecTV and reporting a problem so that hopefully they'll see there are problems and taking the steps to help eliminate them from happening in the future. If we can fix it before DirecTV techs come out then the call can be cancelled.

See post My Setup for configuration info.


#26 OFFLINE   hasan

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Posted 09 July 2010 - 08:07 PM

Agreeded, but we're a very small subset of DirecTV customers. Since we're now almost 2 months since the start of the national rollout of Connected Home/Whole Home DVR IMHO we're still seeing way too many install issues. Also still seeing too many folks that don't get the internet connection piece of Connected Home installed and then having to have a 2nd truck roll and pay another install charge because the CSR didn't ask if the customer wanted it.


You're right about the subset, to be sure. That's why dbstalk is such a gold mine. I don't see the two situations as mutually exclusive. I would come here first (if I knew about it), to see if the consensus among the illuminati was to get a truck roll. That way, many unnecessary trips (and potentially, costs) could be avoided.

It's a shame more people don't know about dbstalk. It's equally a shame that some installers are not up to speed. I've dealt with two installers lately, and both sets were outstanding. One fixed a storm ravaged dish and at the same time talked me through (I was checking his knowledge base out) the SWiM/DECA install (that I had not even ordered yet). The second group actually did the install because the first guy I talked to called in sick (I had specified him as the installer). They were also quite knowledgeable, but mentioned that their so-called "training" sucked. It was nothing more than a 10 minute video. It turns out, they had enough experience by the time they got to me, that they actually knew what they were doing.

They were a bit intimidated by my setup (138 connections coming off the back of a 7' tall equipment rack), but since I was there, it all went very well.

Training aside, there is no substitute for experience. I was lucky, compared to the reports of some who have gone through WHDVR installs.

...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

HR24-200, WD20EVDS 2 TB eSATA/ThermalTake Dock

HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD

DirecTV since 1995





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