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Guest Message by DevFuse

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That's a pretty messed up thing to do, D* referall program. >:(


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27 replies to this topic

#21 OFFLINE   trackmannn

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Posted 21 July 2010 - 12:16 PM

The referal program has been in place for years now. Sorry you missed and couldn't take advantage of it.


Ermmm... I'm not too farmilar with the "referal" program either. But I have used the referral program.

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#22 OFFLINE   bixler

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Posted 21 July 2010 - 12:31 PM

How about "refural"?


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#23 OFFLINE   scrybigtv

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Posted 21 July 2010 - 12:43 PM

Trying to get your credits might be a little 'hairy'......:hurah:


Say it again? My memory is getting a little fuzzy. :)

#24 OFFLINE   coldsteel

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Posted 21 July 2010 - 01:42 PM

The calls go into a queue and force to the next AVAILABLE rep. If the rep is sitting in one of many unavailable statuses they wont get a call. Rep sees calls starting to queue they have the choice to go available or not. That is what I was referring to.


Yeah... no. Agents at any call center do not have the choice to be 'available' or not. You're on the clock, you're available/taking calls. Unless you're away from the desk for training. But, you're not sitting at your desk hiding from the queue.
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#25 OFFLINE   Xsabresx

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Posted 21 July 2010 - 02:17 PM

Yeah... no. Agents at any call center do not have the choice to be 'available' or not. You're on the clock, you're available/taking calls. Unless you're away from the desk for training. But, you're not sitting at your desk hiding from the queue.


You're confusing the rules with what actually goes on. Next you'll tell me CSR's dont figure out the order the calls come in so they can go unavailable and then available quickly and start the order over. There are so many tricks to avoiding calls it is insane.

Three different call centers all three major corporations (Citibank being one) same behavior.
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#26 OFFLINE   Blaze

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Posted 21 July 2010 - 02:28 PM

There is also a specific number listed to call, 1-800-507-4045.


There's also another Number
1-866-498-6563

#27 OFFLINE   BattleZone

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Posted 22 July 2010 - 09:30 AM

Another datapoint:

Folks who have used the website for referrals have generally given very positive feedback, saying it was easy, everything happened the way it was supposed to, etc. No problems.

Folks who have used the phone for referrals often report a range of problems.

I *strongly* recommend using the website.

#28 OFFLINE   matt

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Posted 22 July 2010 - 12:22 PM

I'm just gonna ask on here before I do anything else :lol:
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