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Guest Message by DevFuse

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Rain issues, not happy!


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40 replies to this topic

#1 OFFLINE   xceebeex

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Posted 21 July 2010 - 04:47 PM

Well, I may be a very short lived DirecTV customer....

We have had two very minor "storms" the past couple days and I use the word storm loosely because I wouldn't even really call them that. Our TV went out during both and was showing 0 signal strength.

So I call DirecTV and they basically said if it is raining it will interfere with the signal and there was nothing that they could do. If this is going to be the case, I will probably just ride out the first year and then back out for the second year because that is crazy.

I can understand during sever storms it going out, but to tell me it is normal during normal raining is unacceptable. She didn't even want to hear that it could be a misaligned dish. I have only been a customer since July 2nd.

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#2 OFFLINE   RunnerFL

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Posted 21 July 2010 - 04:50 PM

What are your signal strengths when it's not raining?
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#3 OFFLINE   Manctech

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Posted 21 July 2010 - 04:50 PM

Please fill out this chart so we can see where your signal is at.

edit: Menu - Parentals & Setup - System Setup - Satellite - Signal

Use the arrows to go to Satellite and fill in the numbers. If you don't see a corresponding satellite in yours ignore it.



Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #

Satellite transponders (3 total at 110º)
[No channels are currently beamed from this satellite]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º©) [or 99º(a)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels beamed from D12 satellite]
1-8 NA NA NA NA NA NA NA NA
9-16 # # # # # # # #
17-24 # # # # # # # #

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels beamed from D10 satellite]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA

Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 # # # # # # # #
9-16 # NA NA NA NA NA NA NA

TWC Technician (Huntersville, Cornelius, Davidson Area)


#4 OFFLINE   xceebeex

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Posted 21 July 2010 - 05:08 PM

What are your signal strengths when it's not raining?


They are actually really good which is strange. The 101 satellite is usually mid 90's and up, but those are just SD which I don't watch too many of. I can try and fill out the info later, right now my son is watching something before he goes to bed.

#5 OFFLINE   bonscott87

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Posted 21 July 2010 - 05:22 PM

They are actually really good which is strange. The 101 satellite is usually mid 90's and up, but those are just SD which I don't watch too many of. I can try and fill out the info later, right now my son is watching something before he goes to bed.


If you're watching HD it's 99 and 103 that matter. Your signals should be 85+ at a minimum.

And by the way, it can be pouring down rain right on top of you and you won't lose a signal. It's the tall thunderstorms off in the distance between you and the satellite that can knock out your signal. But it should only happen in the most severe weather.

#6 OFFLINE   Rocko62580

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Posted 21 July 2010 - 05:35 PM

I am also having this problem with the last two storms. I looked at my dish yesterday and the bubble at the top of the mount seemed to be slightly not centered. Will this cause a problem?

#7 OFFLINE   Manctech

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Posted 21 July 2010 - 06:46 PM

I am also having this problem with the last two storms. I looked at my dish yesterday and the bubble at the top of the mount seemed to be slightly not centered. Will this cause a problem?


Those "bubble levels" are ****. Those are to level the mast. Any good tech has a short level. If the mast is not level it is exponentially harder to dial in. Slightly off is not a big deal.

What you need to look at is your signal levels on the tv.

TWC Technician (Huntersville, Cornelius, Davidson Area)


#8 OFFLINE   xceebeex

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Posted 21 July 2010 - 09:42 PM

Here are my readings:

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 96 94 95 85 92 99 94 100
9-16 95 96 96 83 95 100 95 100
17-24 91 100 95 74 97 100 97 100
25-32 95 95 96 86 97 100 95 100

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 0 73 0 0 0 65 NA NA
9-16 NA NA NA NA NA NA 21 68
17-24 73 54 0 71 95 92 23 37
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º©) [or 99º(a)]
[National HD channels]
1-8 96 95 95 95 95 95 95 94
9-16 95 95 95 92 96 95 NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 0 0 0 98 0 0 NA NA
9-16 NA NA NA NA NA NA 80 91
17-24 0 42 96 94 98 96 74 75
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels beamed from D12 satellite]
1-8 NA NA NA NA NA NA NA NA
9-16 94 84 92 92 89 86 86 91
17-24 87 89 88 92 88 90 89 94

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels beamed from D10 satellite]
1-8 95 93 95 88 94 88 94 88
9-16 94 88 95 88 94 87 NA NA
17-24 NA NA NA NA NA NA NA NA

Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 98 100 100 0 97 96 96 97
9-16 96 NA NA NA NA NA NA NA


For 99(s) and 103(s) if there are signals there, does that mean I am picking up someone's locals? Mine are not available yet in this area. Does the 0 on the SWM transponder mean anything?

#9 OFFLINE   azarby

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Posted 21 July 2010 - 09:46 PM

Those are beatuiful signal strengths. Nothing wrong there.

Edited by azarby, 21 July 2010 - 11:05 PM.


#10 OFFLINE   veryoldschool

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Posted 21 July 2010 - 09:49 PM

Does the 0 on the SWM transponder mean anything?

It means you have one other tuner that is using the channel, so on this receiver it isn't available and gives a zero.
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#11 OFFLINE   matt

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Posted 21 July 2010 - 09:56 PM

Sounds like something is getting wet that needs to stay dry. Start checking all the connections outside, if you can undo them with just your fingers alone then water is probably getting in the connection.
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#12 OFFLINE   RunnerFL

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Posted 21 July 2010 - 10:03 PM

Everyone things his strengths are great?

Am I the only one who caught this?

Satellite transponders (16 total at 99º(s)) [or 99º(B)]
[Local HD channels for some cities]
1-8 0 73 0 0 0 65 NA NA
9-16 NA NA NA NA NA NA 21 68
17-24 73 54 0 71 95 92 23 37
[Note: these can be very slow to appear]

I'd say those numbers, as low as 21, are pretty bad.
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#13 OFFLINE   xceebeex

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Posted 21 July 2010 - 10:08 PM

Everyone things his strengths are great?

Am I the only one who caught this?

Satellite transponders (16 total at 99º(s)) [or 99º(B)]
[Local HD channels for some cities]
1-8 0 73 0 0 0 65 NA NA
9-16 NA NA NA NA NA NA 21 68
17-24 73 54 0 71 95 92 23 37
[Note: these can be very slow to appear]

I'd say those numbers, as low as 21, are pretty bad.


Did you see my comment about our area not having locals yet? So does that 21 even really mean anything?

#14 OFFLINE   RobertE

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Posted 21 July 2010 - 10:09 PM

Everyone things his strengths are great?

Am I the only one who caught this?

Satellite transponders (16 total at 99º(s)) [or 99º(B)]
[Local HD channels for some cities]
1-8 0 73 0 0 0 65 NA NA
9-16 NA NA NA NA NA NA 21 68
17-24 73 54 0 71 95 92 23 37
[Note: these can be very slow to appear]

I'd say those numbers, as low as 21, are pretty bad.


The spot beam readings 99(s) or 103(s) are completely worthless for determining if the alignment is good.
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#15 OFFLINE   RobertE

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Posted 21 July 2010 - 10:10 PM

Did you see my comment about our area not having locals yet? So does that 21 even really mean anything?


Means absolutely nothing. :) Actually it means you are on the unusable side of the fringe zone for some other DMAs spot beam.
Have an Error or Diagnostic code? Find out what it means and how to fix it here: Click Me
Having issues with your HD locals? Report them here: Click Me
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#16 OFFLINE   RunnerFL

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Posted 21 July 2010 - 10:12 PM

The spot beam readings 99(s) or 103(s) are completely worthless for determining if the alignment is good.


Ahhh, I always thought they'd just be 0's if you were out of that beam.
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#17 OFFLINE   Blaze

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Posted 21 July 2010 - 10:12 PM

My Opinion on this Tree in your yard or across the street.

#18 OFFLINE   smiddy

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Posted 21 July 2010 - 10:34 PM

You can not control the weather, as you know. You can't control the STB, though STB receiver sensitivity if bad will cause issues, but that is easy to determine so you can get a replacement. So, the question is, what can you control? The antenna pointing (theoretically the antenna size can increase gain of your signal, but we're stuck with a particular size here). The type and length cables you use. The type of splitters you use. The type of connectors you use. How well connected the connections are within the system. Some tips: Maximized antenna pointing (for best signal), shorter runs, less splits, low attenuation cables, and low attenuation splitters. If with all of this you still have issues with a minimal storm, then your angle to and distance from the satellite may be also on the hairy edge too, but if I recall correctly all CONUS is ok for signals.

Can you tell us any of the part numbers for these items listed and if you have other components inline, like a SWiM etcetera?
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#19 OFFLINE   cforrest

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Posted 21 July 2010 - 10:41 PM

TV does go out when towering thunderstorms are in the area, especially South of you, as NY had today. Good news is no more T-storms for a while so you should be good. If the brief outages are too much on the rare occurances, a switch to cable will be needed unfortunately.

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Edited by cforrest, 21 July 2010 - 10:46 PM.

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(1) HR21-100 0x87F (7/8/08 Made in Mexico) via HDMI to Pioneer PDP-6020FD
(1) HR24-100 0x87F (11/9/10 Made in Thailand) via HDMI to Panasonic TC-P58S2

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#20 OFFLINE   Matt L

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Posted 22 July 2010 - 12:19 AM

There is an issues somewhere. In the year plus I've had my new dish we've had lots of rain and I only recall 1 rain fade. In all the 6 or 7 years I had the older triple LDB dish, it was extremely rare for rain fade to cause problems. The few times it did I knew we were going to get hit hard in 15 minutes, I kind of liked that aspect of it.




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