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Guest Message by DevFuse

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Is this the norm for DTV?


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57 replies to this topic

#51 OFFLINE   devaska1

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Posted 27 July 2010 - 02:21 PM

I called DTV today and let them know that I was not happy with the missed appointment last week. I asked the CSR why I wasn't informed by the rep I first scheduled the appointment with or the tech who installed the MRV service, that it is not compatible with SD receivers . The first CSR I spoke with did not even know that an SD receiver can't be used with MRV. Not to mention that he didn't seem to be able to or want to help me with the missed appointment, or getting me connected to the internet for VOD.
He transfered me to a lady who works in the equipment/ordering department and she offered me an HD receiver to replace the SD, but she wanted me to pay 99$ plus equipment exchange fee and installation fees too. She didn't address the missed appointment or lack of information about MRV SD compatibility issues. I didn't find that acceptable and was then transfered to customer retention.
Ashley in retention, immediately apologized for my recent experiences and put me on hold for only about 5 minutes.(on call/hold for 50 min already) When she came back she offered to give me the HD receiver for free, no charges at all. Also I told her I wanted to have my receivers connected to the Internet and she offered that for free too.
Well, almost free she said i'd have to pay 50$ via credit card today and everything else would be covered.
I accepted albeit a little unwillingly, am I wrong to feel that it should have been completely free? And the soonest she could schedule me for a tech appointment is August 13th!!! Seems like I should not have to wait that long. I joked with her that there must only be one tech in Saint Paul and she asked me if Saint Paul is a big city. She said, If I was unhappy with the wait time for the tech visit that I should email her management group. Anybody with any experience here? thanks sorry about the length of my post...

Edited by devaska1, 27 July 2010 - 03:17 PM.


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#52 OFFLINE   john18

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Posted 27 July 2010 - 02:58 PM

It seems as if that is an awfully long time for the installation. However, if it were me, I would accept the HD upgrade and Internet Connection Kit for $50.00 as being a fair resolution of the affair.

8/13/2010?

#53 OFFLINE   devaska1

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Posted 23 August 2010 - 09:22 PM

well they brought me an H24-100 receiver, and the ICK, but MRV still only works sporadically this is disappointing. I'm still getting the No Data Packets error when i try to play recordings on either of my H24 receivers. Some days it works all day some days not at all. I didn't get a credit for the missed appointment and I paid 50$ to get Internet/VOD and MRV that works when it wants to. When will there be some official announcement that there are issues with MRV playback? Specifically the playback data packet issue. I feel like i've been on the phone with DTV more than I have watched it.

#54 OFFLINE   Moosestache

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Posted 24 August 2010 - 03:50 AM

I'm not the paragraph police but if you state a negative comment about someone not being able to speak English, and you can't write legible.
That's like the pot calling the kettle black.


Not sure about the irony here.

#55 ONLINE   Rich

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Posted 24 August 2010 - 08:01 AM

Not sure about the irony here.


Sadly, after a while you get used to it and can actually figure out what was meant. If posters would just "preview" their posts before hitting the "submit" button, they might actually see how unreadable their posts are.

Rich

#56 ONLINE   Rich

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Posted 24 August 2010 - 08:05 AM

well they brought me an H24-100 receiver, and the ICK, but MRV still only works sporadically this is disappointing. I'm still getting the No Data Packets error when i try to play recordings on either of my H24 receivers. Some days it works all day some days not at all. I didn't get a credit for the missed appointment and I paid 50$ to get Internet/VOD and MRV that works when it wants to. When will there be some official announcement that there are issues with MRV playback? Specifically the playback data packet issue. I feel like i've been on the phone with DTV more than I have watched it.


I have twelve HRs on my DECA system and have no problems at all. I know this is not what you want to hear, but it's true. I get the "No Data Packets" thing when someone else is using the HDD that I want to access. I think that is normal.

Rich

#57 OFFLINE   wavemaster

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Posted 24 August 2010 - 08:29 AM

Hey hilmar2k I did time the response times from the remote to DVR and it's always at least 7 secs sometimes 9! This still seems long to me. Thanks


We recently had a replacement DVR sent out to fix a bad one it was a refurbed HR22 that was sent.

It took the unit over 30 min to boot and key presses took 7-10 seconds on just about everything.

It was a bad unit. You have a bad unit. (lol - maybe the same one)

#58 OFFLINE   swans

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Posted 24 August 2010 - 10:59 AM

well they brought me an H24-100 receiver, and the ICK, but MRV still only works sporadically this is disappointing. I'm still getting the No Data Packets error when i try to play recordings on either of my H24 receivers. Some days it works all day some days not at all. I didn't get a credit for the missed appointment and I paid 50$ to get Internet/VOD and MRV that works when it wants to. When will there be some official announcement that there are issues with MRV playback? Specifically the playback data packet issue. I feel like i've been on the phone with DTV more than I have watched it.


The no data packets error and pixelation are rare for me now a days. I'd say you have a cabling/connection issue somewhere. Now the audio drops is another story.:nono2:




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