He transfered me to a lady who works in the equipment/ordering department and she offered me an HD receiver to replace the SD, but she wanted me to pay 99$ plus equipment exchange fee and installation fees too. She didn't address the missed appointment or lack of information about MRV SD compatibility issues. I didn't find that acceptable and was then transfered to customer retention.
Ashley in retention, immediately apologized for my recent experiences and put me on hold for only about 5 minutes.(on call/hold for 50 min already) When she came back she offered to give me the HD receiver for free, no charges at all. Also I told her I wanted to have my receivers connected to the Internet and she offered that for free too.
Well, almost free she said i'd have to pay 50$ via credit card today and everything else would be covered.
I accepted albeit a little unwillingly, am I wrong to feel that it should have been completely free? And the soonest she could schedule me for a tech appointment is August 13th!!! Seems like I should not have to wait that long. I joked with her that there must only be one tech in Saint Paul and she asked me if Saint Paul is a big city. She said, If I was unhappy with the wait time for the tech visit that I should email her management group. Anybody with any experience here? thanks sorry about the length of my post...
Edited by devaska1, 27 July 2010 - 03:17 PM.