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Guest Message by DevFuse

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I just don't get it...


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11 replies to this topic

#1 OFFLINE   AMike

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Posted 25 July 2010 - 08:15 PM

About a month or so ago, I decided not to renew GamePlan and Center Ice for the next season. Since these were showing on my account, I wanted to have those items removed, but I was unable to online. I called D* and asked to have these removed which the CSR was able to do. Fast forward to today, I get my online statement, and it shows that GamePlan is on my account. Fortunately, I have not been billed for it, but I received a notice stating that it was set for all auto renewal.

I know this is minor in the grand scheme of things, but you would think this would be taken care of when I initially called. This is another of those frustrating nuances of dealing with D*.

DirecTV subscriber 1999-2011, 2012 - present
Comcast subscriber 2011-2012, 2013 - present
 


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#2 OFFLINE   matt

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Posted 25 July 2010 - 08:16 PM

That's why they make their phone number easy to remember. :P Seems like something is always funky with the bill...
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#3 OFFLINE   AMike

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Posted 26 July 2010 - 09:14 AM

So, I spoke with a CSR this morning about this. She could not find GamePlan on my account, but she did see where it was on my bill. She couldn't explain why this was occurring.

It is frustrating to say the least, but hopefully this has resolved this situation.

DirecTV subscriber 1999-2011, 2012 - present
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#4 OFFLINE   Hoosier205

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Posted 26 July 2010 - 09:28 AM

So, I spoke with a CSR this morning about this. She could not find GamePlan on my account, but she did see where it was on my bill. She couldn't explain why this was occurring.

It is frustrating to say the least, but hopefully this has resolved this situation.


How much time passed between when you called initially to have it removed and when your statement was generated?
DTV = Digital Television

#5 OFFLINE   AMike

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Posted 26 July 2010 - 09:49 AM

How much time passed between when you called initially to have it removed and when your statement was generated?


I called to have it removed on 6/20. The statement came out on 7/25.

DirecTV subscriber 1999-2011, 2012 - present
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#6 OFFLINE   NaperDan

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Posted 26 July 2010 - 10:40 AM

email email email!!!
D*tv'er since the beginning...

#7 OFFLINE   ThaPhenom

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Posted 26 July 2010 - 11:37 AM

Does anyone know if ESPN GamePlan going to be in HD this year?

#8 OFFLINE   JoeTheDragon

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Posted 26 July 2010 - 02:07 PM

Does anyone know if ESPN GamePlan going to be in HD this year?


maybe

http://www.dbstalk.c...light=game plan
I want CLTV / CLTV HD on direct tv.

#9 OFFLINE   AMike

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Posted 30 July 2010 - 06:42 AM

I decided to look at my account this morning, and after the CSR told me that Game Plan would be removed from my account, it appears yet again. I have fired off an e-mail to see what can be done. You would think this would be so simple to take care of.

d account.jpg

DirecTV subscriber 1999-2011, 2012 - present
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#10 OFFLINE   Smoot

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Posted 30 July 2010 - 09:36 AM

I called last month to add free HD to my account and also to cancel Gameplan. The idiot CSR couldn't do the free HD, and I told them to cancel Gameplan, too. With that request, she forwarded me to Retention. Retention gave me a $20 credit for 6 months to keep Gameplan--in other words, it's free--and got the free HD working. If you have any inclination to keep Gameplan, try going through Retentions. I'll be doing the same for my Full Court Package later this year.

#11 OFFLINE   RACJ2

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Posted 31 July 2010 - 08:56 AM

Does anyone know if ESPN GamePlan going to be in HD this year?


maybe

http://www.dbstalk.c...light=game plan

Its been confirmed that Game Plan will not be in HD.

ESPN GAMEPLAN IS NOT in HD THIS YEAR


D* tried but it was a no go this year.


HR34-700, HR22-100

#12 OFFLINE   AMike

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Posted 31 July 2010 - 03:52 PM

Well, after a series of 4 e-mails, this is now fixed for me. I'll be curious to see if this remains fixed for the next billing cycle for me.

DirecTV subscriber 1999-2011, 2012 - present
Comcast subscriber 2011-2012, 2013 - present
 





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