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Guest Message by DevFuse

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New Cust. Wanted HR24, Got HR23, Told can't get HR24


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107 replies to this topic

#101 OFFLINE   hdtvfan0001

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Posted 28 July 2010 - 07:02 PM

I've had Directv for 5 years. I HATE the fact you can't request the receiver you want to order from them and think it is RETARDED. I love the people who say you get what you get. Using that logic, you coud give me an old Directv tivo.

It's a stupid policy/way to run a business. Why not tiered pricing on the leases or some other way to give customers more freedom of choice? :nono:

So apparently you failed to read all the earlier posts that shared the fact that other providers so exactly the same thing, but chose to simply vent and rant instead.

You also chose not to read the previous posts which indicated you could, in fact, get the unit you requested from SolidSignal or another vendor.

These hit and run posts boggle the mind.
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#102 OFFLINE   poppin_fresh

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Posted 28 July 2010 - 07:06 PM

I understand that Directv probably has a glut of decent refurb equipment that people can use rather than sending it to the landfill. That's fine, I respect that.

Where I have a problem is that I'm not given the option of whether I want new or refurbished. I have bought refurbished stuff before (big fan of Woot.com) but this was at a discount, in exchange for the risk. I don't see where I'm being offered a discount to take equipment that is used or has died before.

As near as I can tell I get the same warranty with either. If that's the case...I'll take new please. I dont see any reward (discount) for the risk of taking used equipment.

Some people have said to just suck it up and buy my equipment to get what I want. That makes very poor business sense in my opinion. Why outlay hundreds of dollars when I can lease the equipment so cheap? It is always better to use someone else's money when you can. If I had the cash to buy a new car outright, but could get a 0% loan, why would I give up all my cash? Let the lender make no money, while I keep mine cash and put it to work for me!

#103 OFFLINE   spartanstew

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Posted 28 July 2010 - 09:39 PM

Where I have a problem is that I'm not given the option of whether I want new or refurbished. I have bought refurbished stuff before (big fan of Woot.com) but this was at a discount, in exchange for the risk. I don't see where I'm being offered a discount to take equipment that is used or has died before.

As near as I can tell I get the same warranty with either. If that's the case...I'll take new please. I dont see any reward (discount) for the risk of taking used equipment.


I would think everyone would rather have new, but most importantly they'd rather have one that works. If the refurb works, what's the big deal? If it doesn't, they'll send you another. Sometimes new ones are bad too.

I'm sure Directv can't wait to get their hands on your unit.

 
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#104 OFFLINE   Sim-X

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Posted 29 July 2010 - 01:29 PM

I've had Directv for 5 years. I HATE the fact you can't request the receiver you want to order from them and think it is RETARDED. I love the people who say you get what you get. Using that logic, you coud give me an old Directv tivo.

It's a stupid policy/way to run a business. Why not tiered pricing on the leases or some other way to give customers more freedom of choice? :nono:


Well said.

As far as you spartansstew,

We could go back and forth all day long with examples. The bottom line here is DirecTV has some issues with their policy cause there is a lot of people that don't like that fact they can't request a certain model. It makes absolutely no sense what so ever. That being said, since you think they run such a great operation with their "F" BBB rating (I know I know, the BBB is worthless and isn't fair), why don't you do my a favor and give DirecTV a call and tell them what a great job they do running their operations in regards to set top box equipment. I'm sure they would love to hear from you since all the calls they get are for people being P.O'd when the installer shows up with pos refurb boxes. I'm impressed with your multi-quote btw

Edited by Sim-X, 29 July 2010 - 01:38 PM.


#105 OFFLINE   Hoosier205

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Posted 29 July 2010 - 01:36 PM

I've had Directv for 5 years. I HATE the fact you can't request the receiver you want to order from them and think it is RETARDED. I love the people who say you get what you get. Using that logic, you coud give me an old Directv tivo.

It's a stupid policy/way to run a business. Why not tiered pricing on the leases or some other way to give customers more freedom of choice? :nono:


You can acquire any model you wish yourself. It is very simple to do.
DTV = Digital Television

#106 OFFLINE   hdtvfan0001

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Posted 29 July 2010 - 01:42 PM

You can acquire any model you wish yourself. It is very simple to do.

Yup.

...and that's been stated here more than once...for those who took the time to read that information in this thread.
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#107 OFFLINE   matt

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Posted 01 August 2010 - 12:28 AM

Got a new HR24 and new H23 today. He even checked the warehouse for an H24 for me. Very nice tech :)
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

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#108 OFFLINE   Shades228

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Posted 01 August 2010 - 10:23 PM

Well said.

As far as you spartansstew,

We could go back and forth all day long with examples. The bottom line here is DirecTV has some issues with their policy cause there is a lot of people that don't like that fact they can't request a certain model. It makes absolutely no sense what so ever. That being said, since you think they run such a great operation with their "F" BBB rating (I know I know, the BBB is worthless and isn't fair), why don't you do my a favor and give DirecTV a call and tell them what a great job they do running their operations in regards to set top box equipment. I'm sure they would love to hear from you since all the calls they get are for people being P.O'd when the installer shows up with pos refurb boxes. I'm impressed with your multi-quote btw


DirecTV doesn't have issues with the policy. People who don't like the policy have issues. That's the great choice about consumerism you can choose not to do business with a company who's policy you don't like.




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