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Guest Message by DevFuse

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Returning Equipment - Told I will pay $15 for return shipping label


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104 replies to this topic

#41 OFFLINE   habsfan66

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Posted 03 August 2010 - 08:08 AM

The $15 fee is for the return label to send your leased receivers back, it has NOTHING to do with programming, except that of course you have cancelled everything.


I meant does the $15 apply if you're returning a receiver as well as downgrading service but not quitting Dish completely?

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#42 OFFLINE   Jim5506

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Posted 03 August 2010 - 11:47 AM

I do not know.
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#43 OFFLINE   John79605

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Posted 03 August 2010 - 06:38 PM

I meant does the $15 apply if you're returning a receiver as well as downgrading service but not quitting Dish completely?


The $15 does not apply if you continue to be a subscriber.

#44 OFFLINE   Shades228

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Posted 03 August 2010 - 07:32 PM

It's just one more thing to irritate someone on the way out. I told my friend I would pay his cancelation fee when he signed up for DirecTV. He told me about this fee because I had warned him that he needed to keep his LNB or they charge it. He said after disconnecting his account he wouldn't go back even if he didn't like DirecTV after 2 years because of their disconnect process he'd just look at someone else.

#45 OFFLINE   habsfan66

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Posted 04 August 2010 - 08:14 AM

The $15 does not apply if you continue to be a subscriber.


Excellent, thank you.

#46 OFFLINE   Jim5506

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Posted 04 August 2010 - 01:45 PM

So if you have multiple receivers leased and plan to jump to cable, fios or DirecTV, it is best to either keep or downgrade your service and return all but one receiver, then cancel a week or so later after the first change is executed and complete.

What's sauce for the goose is sauce for the gander, more than one way to skin a cat, etc.
Tuners: Hopper 2000; Hopper w/Sling; 3 Joeys; Samsung SIR-T351; Accurian 6000;2 X HD TiVo; 2 X TiVo Series 2 Stand alone; Panasonic Showstopper 2000
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#47 OFFLINE   TulsaOK

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Posted 04 August 2010 - 01:49 PM

What's sauce for the goose is sauce for the gander, more than one way to skin a cat, etc.


Animal cruelty and goose sauce. :eek2:
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#48 OFFLINE   Zero327

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Posted 04 August 2010 - 08:12 PM

I think it's hilarious. You tell DISH, "I don't want you anymore and I'm not going to pay." they say "Fine. But that equipment you have is leased. And since you're no longer a customer, you get nothing more free from us. You pay shipping."

Don't expect someone you just told to take a hike to then spend more money on you. If you lease a car and tell them they can come pick it up when you're done with it; they'll come get it... but YOU WILL PAY for it. Guaranteed.
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#49 OFFLINE   matt

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Posted 04 August 2010 - 08:24 PM

So if you have multiple receivers leased and plan to jump to cable, fios or DirecTV, it is best to either keep or downgrade your service and return all but one receiver, then cancel a week or so later after the first change is executed and complete.

What's sauce for the goose is sauce for the gander, more than one way to skin a cat, etc.


Hang on to the second to last one and its label, call and cancel, then return that final one in the box along with the other IRD they sent you a label for! :D
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#50 OFFLINE   James Long

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Posted 05 August 2010 - 01:34 AM

Hang on to the second to last one and its label, call and cancel, then return that final one in the box along with the other IRD they sent you a label for! :D

The return label is billed for when used, not when sent out by DISH.

#51 OFFLINE   Jhon69

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Posted 05 August 2010 - 07:50 AM

Except it'll still be considered a leased receiver; so if you sell it, it will be worthless to the buyer.


It would seem to me if I don't return it ,and I'm charged for it,then I would own it?.:confused:


Wouldn't sell it,would put it in it's own display case.Best DVR I have even had the pleasure to operate and I have been through a few(mainly on the D* side).The Dish 625 is just one awesome machine!.:D

#52 OFFLINE   4HiMarks

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Posted 06 August 2010 - 04:47 PM

If you lease a car and tell them they can come pick it up when you're done with it; they'll come get it... but YOU WILL PAY for it. Guaranteed.


If you are leasing (or making loan payments on) a car and you stop paying, they will come pick it up. You don't have to do anything. Guaranteed.
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#53 OFFLINE   pitflyer

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Posted 06 August 2010 - 10:11 PM

I returned one of my receivers last month. The return box clearly said 'If you are terminating service, it will cost $15 to use this return label". As I was not terminating service, I did not (and so far have not) gotten charged. If I do terminate, I could ship it back at my own cost -- but for such a big and relatively heavy box $15 is actually a fair price to ship, so I don't think I'd save much.

It's a little ticky tacky for sure to get customers on the way out, kinda like cable, where I have to pay to disconnect.

#54 OFFLINE   tafische

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Posted 11 August 2010 - 07:55 PM

Just canceled as was also a little surprised by the fee. Wonder how they are going to charge me? My receiver is 5 or 6 years old at least and they have no credit card on file for me.

#55 OFFLINE   Jim5506

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Posted 11 August 2010 - 08:02 PM

I have one owned receiver, so if I were to cancel (when they discontinue HD Absolute) I'll reduce my stable to that one owned 211 and then a month or so later cancel.

I've heard just reducing your # of receivers does not trigger you paying to return them.

I guess we'll start finding out soon.

To be truthful, I shipped a 510 to someone who bought it from me on eBay and the shipping (USPS) was over $18, so $15 is not unfair.

What's unfair is us having to pay them to return their equipment to them.
Tuners: Hopper 2000; Hopper w/Sling; 3 Joeys; Samsung SIR-T351; Accurian 6000;2 X HD TiVo; 2 X TiVo Series 2 Stand alone; Panasonic Showstopper 2000
Dish 1000.2 @ 110, 119, 129; dish 500 @ 61.5
Antennas - CM4228; RS U75-R; coathanger; Funke PSP.1922 (stillin the box); paperclip
Displays: Sony VPH D50Q with HD Fury HDMI input; Hitachi 57F59; Sony Bravia LCD;Sanyo 32" LCD; Panasonic 42" plasma
Sony 80GB PS3; Toshiba HD-DVD

Give me a Finco colinear array and I'll rule the world - HA-HA-HA-HA!

#56 OFFLINE   James Long

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Posted 11 August 2010 - 09:01 PM

Just canceled as was also a little surprised by the fee. Wonder how they are going to charge me? My receiver is 5 or 6 years old at least and they have no credit card on file for me.

They will bill you ... and perhaps send you to collections if you don't pay that final bill.

#57 OFFLINE   Stewart Vernon

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Posted 11 August 2010 - 10:43 PM

What's unfair is us having to pay them to return their equipment to them.


Perhaps... but did you have to pay shipping to get the receiver initially when it wasn't yet in your home? OR if you have to swap for replacing a failed one?

While I don't "like" the fee... at least it is an out-the-door fee and not an unreasonable one at that based on shipping costs only... so I can think of worse things.

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#58 OFFLINE   Nick

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Posted 12 August 2010 - 07:05 AM

Reading this thread arguing over an insignificant $15 return fee is 15 minutes of my life I'll never get back! :nono2:

Really! :rolleyes:

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#59 OFFLINE   James Long

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Posted 12 August 2010 - 10:01 AM

Really! :rolleyes:

And yet you're still giving your life to the thread. :D

#60 OFFLINE   MadMac

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Posted 12 August 2010 - 01:23 PM

After convincing the rep I am not going to return the LNB because its 2 stories up, they waived that requirement


Interested to see this. Chap who works for me switched to Direct and was told to return the LNB - he made it clear that at 63 years of age, he wasn't climbing a ladder to get it, and they backed down. They made no mention of a charge to return his box, however.




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