Posted 04 August 2010 - 01:15 PM
For the past 8+ years I have been a Directv customer, I have *always* been able to activate a used receiver, as long as the previous account tied to the receiver was not past due.
In fact, I called in a couple of weeks ago and had NO problem activating a used receiver.
Now when I call (and escalate, and escalate), I have been told that NO used receivers can be activated anymore, that you must BUY or LEASE a brand new receiver from Directv.
I have been told lies like "that receiver will not work anymore" even though I have the exact same receivers on working accounts (home and business) currently.
I do not want technical support for my used receiver.
I do not want any of the new HD channels, or for that matter, ANY channel that my receiver cannot receive. I am fine with this. Hell, I don't even care about the guide data.
I simply want to ACTIVATE MY RECEIVER, and give Directv more money to watch more TV. I do not want to buy or lease a new receiver with an additional contract committment, since I do not need any of the additional features/etc of a new receiver.
Furthermore, shouldn't this policy have been disclosed BEFORE it went into effect?
I am at my wits end with Directv. Hold times are unbelievable, and then they transfer you to another dept. When you get to that dept (example card activations), they say that there is NO direct way to reach them, the only way is to wait on hold for 20+ minutes in the customer service queue.
I am frustrated, dismayed and just sad. Maybe it is time to start looking at the flyers and offers from my cable company. At least they still pretend to care, and will work with customers to solve problems.
Yes, I have read the thread on activating receivers with no RID.
Has anyone else experienced denying activating an old receiver with an RID?
I even told them, this is just to get me to the end of the year, and then I will be happy to upgrade to all new receivers/dvrs and toss all my old junk out the window.