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Guest Message by DevFuse

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Problems To Expect W/HR24-500

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16 replies to this topic

#1 OFFLINE   1953



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Posted 29 July 2010 - 10:10 AM

Before I go any further, is the HR24-500 the newest Directv HD DVR?

Due to the guides slow response time and smaller hard drive of our beloved HR20-700 I am considering switching over to the HR24-500.

To help me consider the pluses and minuses of such a change could someone please list any problems I might encounter with the new HR24-500?
As a veteran of Directv including their problem plagued transition to high definition I am hesitant to switch from our HR20-700 since it is such a good HD DVR. This leads to another question.

Maybe it is just an illusion but I don't seem to remember our HR20-700's guide being so slow in years past. Is this slowness due to the units age or some other factor?
Thanks for your help.

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#2 OFFLINE   Stuart Sweet

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Posted 29 July 2010 - 10:29 AM

I can't speak to your particular receiver but many folks say their HR20s are the best they've ever been, until they die (which happens more and more as the drives age.)

I've yet to see any system-wide issues with the HR24. Some people have reported having to recalibrate their TVs to get the same picture level as HR20, and there have been bad boxes out there. No question of that. But something affecting every HR24? I'm not seeing it.
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#3 OFFLINE   mcbeevee


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Posted 29 July 2010 - 11:36 AM

Before I go any further, is the HR24-500 the newest Directv HD DVR?

The latest receiver is the HR24-100, but it is basically the same thing as the HR24-500, just a different manufacturer. I had my trusty HR20-700's since they first came out, and was hesitant to upgrade when the HR21/22/23's came out. After reading about the HR24, I decided to make a switch. IMO, everything about the HR24 is better than the HR20, even the dim "non-blinding" lights on the front panel! I liked the HR24 so much, I replaced my 2nd HR20. A word of warning, the only way to guarantee yourself an HR24 is to order it from an online retailer (like solid signal). Directv can't guarantee model numbers if you order directly from them.


#4 OFFLINE   Doug Brott

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Posted 29 July 2010 - 12:06 PM

The HR24s have an occasional frame-freeze when doing 30-second skips. The box is still usable, but you may have to restart the program to get out of that state. It's not frequent but it's not non-existent either.

There are also some reports of audio issues with the HR24s.
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#5 OFFLINE   Barry in Conyers

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Posted 29 July 2010 - 12:08 PM


You might want to review this thread: http://www.dbstalk.c...ad.php?t=178521

Reported issues in that and other threads include HDMI compatibility, audio dropouts, AM21 OTA recording, non-working caller ID, occasional video freezes, slow overall speed (???), possible poor PQ with some premium channels, etc.

I think the HR24-500 is much better than any previous HR2x, but it still has some bugs. There are indications that a software update is in the works and I think / hope the bugs will be exterminated.

Just my opinion, YMMV.

Edited by Barry in Conyers, 29 July 2010 - 12:26 PM.

#6 OFFLINE   Jason Whiddon

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Posted 29 July 2010 - 12:34 PM

AM21 OTA recording is all Ive found. Very unreliable right now.


#7 OFFLINE   judson_west



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Posted 29 July 2010 - 03:56 PM

I have experienced the audio dropouts on mine and the video freezes (coming out of trick play). I don't have premium channels, or an AM21. I have not experienced any of the other issues.
Video/Audio 1: DirecTV HR24-500 (HDMI)-> Sony STR-DA5200ES -> Sony KDL-52XBR9
Video/Audio 2: DirecTV HR20-700 (HDMI) -> Sony KDL-32EX500
Video/Audio 3: DirecTV HR20-700 (HDMI) -> Sony KDL-40EX500

#8 OFFLINE   finaldiet


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Posted 29 July 2010 - 04:05 PM

My HR20 took a dump about a week and a half ago. When the DTV guy came, I asked if he had any HR24's. He said yes and ask if I wanted one. He gave me a HR24-100. Also installed new SWM dish and wiring for both receivers. Other receiver is HR20. The HR24 is FAST compared to HR20 and I've had no problems with it. My HR20 has never really given me any problems either and now i'm kinda hoping it dumps also so I can get another HR24.
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#9 OFFLINE   am3211



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Posted 29 July 2010 - 04:07 PM

AM21 OTA recording is all Ive found. Very unreliable right now.


#10 OFFLINE   cover



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Posted 29 July 2010 - 04:20 PM

AM21 OTA recording is all Ive found. Very unreliable right now.

Haven't had mine long, but the only big problems I've seen are using it with the AM21 for receiving OTA.

In my experience, the HR24-500 successfully records OTA about 2/3 of the time.

In my experience, the HR24-100 is unable to successfully tune two OTA channels simultaneously (i.e. record 2 OTA at the same time, record one OTA while watching another OTA live, or use DoublePlay with two OTA channels).

I hope they can get the AM21 issues ironed out because the OTA tuners in the AM21 do a much better job at locking and holding the OTA signal than those built into the HR20.

I have seen the HR24 freeze on a frame a couple of times as Doug mentioned, but I'm betting that will be worked out in a software update.

The only other big difference I've noted is speed. I never considered my HR20s especially slow (unlike the HR22), but the HR24s are noticeably faster than the HR20s.

Also, I don't miss the blinding blue circle of LEDs on the HR20.

#11 OFFLINE   marquitos2



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Posted 29 July 2010 - 04:20 PM

I just got an HR24-100, and noticed that the picture freeze up for a couple of times. I power off for a few seconds and it was back to normal. But I still love the unit.




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Posted 29 July 2010 - 06:41 PM

Like other HR24 users, the OTA AM21 issue persists. The AM21 works great for live TV.

I still have an HR20-700 to compare to my HR24 and the 24 is slightly faster for guide and other issues. But the AM21 tuner is more sensitive and has better multipath performance vs the HR20 OTA tuner.

#13 OFFLINE   Captain Spaulding

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Posted 30 July 2010 - 05:49 AM

What I like best about my brand new HR24-500 is how quiet it is! I had originally replaced my HR20-700 with the refurbished HR21-something that DirecTV sent me. Yuk. It was much worse. It hummed, buzzed and vibrated. DirecTV sent me a replacement, but it was just as bad. So I bit the bullet and just got the HR24-500. Ahhhhh.....its so quiet! And of course the speed improvements are wonderful.

#14 OFFLINE   Mike Bertelson

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Posted 30 July 2010 - 08:57 AM

I just deactivated an HR20-700 and I currently have an HR24-500.

I much prefer my HR24. I find it’s much faster than even the HR20. AAMOF, my HR24 is the fastest HR2x I’ve every had.

As with all the HR2x’s it operates the same way with all the same functions. The only difference you’ll notice is speed. ;)


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#15 OFFLINE   1953



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Posted 30 July 2010 - 09:23 AM

I certainly appreciate everyone's comments. By the way folks, both me and my wife notice audio drop outs and rare momentary freezes on playback of recorded shows.

Since our 20-700 runs through a Denon AVR for 5.1DD I am leery of the reported issues with the 24 series. Yet I still invite you all to continue posting. This is a great site indeed!

#16 OFFLINE   Lee L

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Posted 30 July 2010 - 09:38 AM

The biggest problem I have had with the HR24 is that it makes me want several more to replace the rest of the receivers in the house!

DirecTV, please don't make me have to go back to watching March Madness in standard Def! Oh, and the usual begging for AMC and BBC America. You are so close to actually being the HD Leader.

#17 OFFLINE   bobnielsen


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Posted 30 July 2010 - 10:58 AM

I have had my HR24-500 for several months and have only a few (minor) issues:

With Media Share, pictures which are in landscape mode (w > h) don't display at all. Most 16:9 videos are sensed as 4:3 (the format key will stretch them out). Most OTA recordings (using AM21) have major issues (live programs are fine).

I am feeding the HDMI through the TV with an optical connection from there to my AVR and the TV doesn't pass DD5.1 that way so I haven't seen any audio issues.

Since the HR24 has a different CPU than earlier DVRs, these could all be transitional issues with the software which hopefully will be fixed soon.

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