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Slow HR20-700...all of a sudden?


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148 replies to this topic

#51 OFFLINE   n3ntj

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Posted 02 September 2010 - 02:00 PM

Something weird happened last night with my HR20-700. I turned the unit off, but the blue ring LEDs stayed on. The other blue LEDs went off. It was like that this morning still. Any idea why just the blue ring LEDs would stay on when the unit is off and the other blue LEDs go off??

I had to do a RBR to reset the thing.

My HR20-700 is still slower than slow. Has anyone called D* to report this?

HD Snob - "Friends Don't Let Friends Watch Cable".
Electrical/RF Engineer & Inspector
DirecTV Equipment: HR24-200 (2), 5LNB Slimline, AM21, SWiM 8 installed (MRV), Cinema Kit (Wifi connection)
Configuration: Native OFF. Units OFF when not in use.
TVs: 2 Panasonic Plasma TV's each using HDMI (one 1080p/one 720p)
DirecTV customer since 1998. Plus HD DVR package w/ NHL Center Ice & MLB Extra Innings.
OTA Antenna: Homebrew UHF & VHF antennas w/ 30dB amplifier fed w/ RG-6 Quad-shield coax.


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#52 OFFLINE   hasan

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Posted 03 September 2010 - 08:10 AM

Something weird happened last night with my HR20-700. I turned the unit off, but the blue ring LEDs stayed on. The other blue LEDs went off. It was like that this morning still. Any idea why just the blue ring LEDs would stay on when the unit is off and the other blue LEDs go off??

I had to do a RBR to reset the thing.

My HR20-700 is still slower than slow. Has anyone called D* to report this?


Periodically, my HR20-700 will get very sluggish. Then, for no apparent reason, it speeds back up. I'm in the fast mode right now.:) It has been clear to me for some time that there are certain background tasks that will take over the processor (bog it down), and until they are completed, the unit will be slow, slow and slower.

Given all of the activities required by these boxes, the older ones (anything but an HR24) are vulnerable to periodic slow downs. Because they come and go, various reports come in saying, "Mine works fine", "HR20-700 is SLOW", "these POS boxes", "the HR20-700 is the snappiest of the non-HR24 boxes", etc.

I think we just have to accept that the non-24 boxes are going to periodically speed up and slow down, most of which is hardware related (asking it to do too much, stealing too many processor cycles), and some of which can be corrected a bit by firmware updates.

I have seen this cycle of speed repeat itself over and over again with both an HR20-700 and HR21-200. I have not seen it with the HR20-100 (but I bet it does it too), because that unit is under the purview of the wife, who will mostly only say something if a recording is missed.:)

I"m not sure calling D* will accomplish anything at this point. (other than repeatedly clue them in to a lot of people have slow downs). It is a complete mystery to everyone as to what they might do with this information, if it ever gets to anyone that counts.

I think there is a better chance (but still not a good one), that posting in these threads will get the info to someone better equipped to respond than the CSR that answers the phone. I still don't think much will come of it. I don't think the problem can be solved with existing hardware. I think the people that count at D* know this and there isn't anything they can realistically do about it. They are not going to bail on all the older hardware...it would cost a fortune. They are not going to cut back on features. They may code a bit more efficiently here and there, but basically, they are stuck, by all appearances.

In a way, I wish people would stop posting about these slow downs, as it is so futile. I hate to see people get frustrated and given one false hope after another, one wild theory after another, and end up right where they started.

(now, I don't really mean stop posting...I was just making the point that when this topic comes up (and it does, over and over and over and over and over again), the discussions chase their tales and accomplish nothing, leaving everyone half-bummed-out.)

Sooner or later, people may come to the understanding that this is a hardware limitation and is likely to come and go unless D* finds a magic bullet , which I'll admit, I have absolutely no hope for. It just isn't going to happen.

My HR20-700 is faster more often than it is very sluggish. I can live with it. (I have to, now don't I, at least if I don't want to buy an HR24?)...and of course, while the 24s are fast, they have all the predictable start up bugs that any new model is likely to go through.
...hasan, N0AN

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#53 OFFLINE   Folin

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Posted 03 September 2010 - 10:11 AM

Agreed, hasan. Also see sporadic speed (decent to slow crawl) out of my HR20/21's with no real apprarent reason for the temporary increase in speed.

Primarily this seen on my main DVR which uses an external HD...the other is stock and is pretty consistent on speed (as well as lightly used vs. the main room).

I always think the slowing may be due to too much programming/maxing out HD space so I start deleting the wife and kids stuff....and I only keep mine at around 50% remaining. But doing that really doesn't show any immediate quickening.

#54 OFFLINE   wilbur_the_goose

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Posted 03 September 2010 - 06:49 PM

We need a Task Manager for the HR's :)

#55 OFFLINE   yobear

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Posted 04 September 2010 - 03:32 PM

Well, my two slow HR20-100s finally forced me to call directv and complain... Turns out I didn't need to complain, just explain, there sending me out two new replacement units at zero cost. This was going to be the first time I complained in more than 10 years... pretty good run, and great customer service from DTV.

#56 OFFLINE   n3ntj

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Posted 05 September 2010 - 02:10 PM

Well, my two slow HR20-100s finally forced me to call directv and complain... Turns out I didn't need to complain, just explain, there sending me out two new replacement units at zero cost. This was going to be the first time I complained in more than 10 years... pretty good run, and great customer service from DTV.


Any idea what units (HR22, HR24, etc.) they are replacing the HR20-100s with? I am about ready to complain as well as my HR20-700 has been very slow for a while. I reboot to no avail.

HD Snob - "Friends Don't Let Friends Watch Cable".
Electrical/RF Engineer & Inspector
DirecTV Equipment: HR24-200 (2), 5LNB Slimline, AM21, SWiM 8 installed (MRV), Cinema Kit (Wifi connection)
Configuration: Native OFF. Units OFF when not in use.
TVs: 2 Panasonic Plasma TV's each using HDMI (one 1080p/one 720p)
DirecTV customer since 1998. Plus HD DVR package w/ NHL Center Ice & MLB Extra Innings.
OTA Antenna: Homebrew UHF & VHF antennas w/ 30dB amplifier fed w/ RG-6 Quad-shield coax.


#57 OFFLINE   cohbraz

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Posted 05 September 2010 - 04:40 PM

I called and complained last week. The lady I spoke with was determined to send out a tech to try to align my dish, even though I calmly explained that I had good signal strength on all satellites and was not experiencing signal drop out. I finally just thanked her and ended the call.
(1) HR20
(1) R15
(2) H23
(1) Samsung LNT4681
WB68 Multiswitch
Slimline Dish

#58 OFFLINE   n3ntj

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Posted 06 September 2010 - 08:13 AM

I called D* to tell them that my HR20-700 has been having very slow channel changes and menu pullups the past 2 months (3~5 secs). I also told them that the audio drops out when I rewind live TV or watch some prerecorded shows. The CSR told me it would be $149 to replace my 4 year old HR20-700. The CSR told me D* will not swap out old faulty leased units for new units for free (or even the cost of shipping). I ended the call.

HD Snob - "Friends Don't Let Friends Watch Cable".
Electrical/RF Engineer & Inspector
DirecTV Equipment: HR24-200 (2), 5LNB Slimline, AM21, SWiM 8 installed (MRV), Cinema Kit (Wifi connection)
Configuration: Native OFF. Units OFF when not in use.
TVs: 2 Panasonic Plasma TV's each using HDMI (one 1080p/one 720p)
DirecTV customer since 1998. Plus HD DVR package w/ NHL Center Ice & MLB Extra Innings.
OTA Antenna: Homebrew UHF & VHF antennas w/ 30dB amplifier fed w/ RG-6 Quad-shield coax.


#59 OFFLINE   Jimmmmbo!

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Posted 06 September 2010 - 10:01 AM

I wonder if having a network connected/disconnected to the DVR makes any difference?
Jim

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#60 OFFLINE   Steve

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Posted 06 September 2010 - 10:09 AM

I wonder if having a network connected/disconnected to the DVR makes any difference?

Possible, I guess, but it really shouldn't matter if the box is not engaged in any MRV activity at the time. Otherwise, the network should just be sitting there quietly.

As hasan and others have mentioned, the first couple of days after a new s/w download slow down the box, because it takes 24-36 hours to download and unpack all the new GUIDE data, show/actor "thumbnails" and to re-index all the "Smart Search" data.
/steve

#61 OFFLINE   underlord2

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Posted 06 September 2010 - 11:22 PM

My HR20-700 has weird volume changes, the center speaker on my Onkyo TX-SR608 would go out and the left/right speakers would go in and out of volume while listening to non DD stuff on a optical connection

Thought it was rain; came back tonight and it happened AGAIN as it worked fine earlier.

A reset resolves this usually, though. Annoying as crap, though.

This person had a similar problem, but I guess he decided to not to rectify it online.

http://www.dbstalk.c...t=optical audio

Edited by underlord2, 07 September 2010 - 03:15 AM.
Edit: Maybe a related link?


#62 OFFLINE   DogLover

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Posted 07 September 2010 - 05:53 AM

My HR20-700 has weird volume changes, the center speaker on my Onkyo TX-SR608 would go out and the left/right speakers would go in and out of volume while listening to non DD stuff on a optical connection

Thought it was rain; came back tonight and it happened AGAIN as it worked fine earlier.

A reset resolves this usually, though. Annoying as crap, though.

This person had a similar problem, but I guess he decided to not to rectify it online.

http://www.dbstalk.c...t=optical audio


If it is non-DD stuff, wouldn't that be limited to 2 channel audio? If so, I assume that it is your Onkyo that is determining what audio to send to center left and right. Or am I missing something?
DogLover

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#63 OFFLINE   underlord2

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Posted 09 September 2010 - 04:08 PM

If it is non-DD stuff, wouldn't that be limited to 2 channel audio? If so, I assume that it is your Onkyo that is determining what audio to send to center left and right. Or am I missing something?


It was a loose speaker wire on the back of my receiver.

Silly me.

#64 OFFLINE   sunking

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Posted 13 September 2010 - 09:26 AM

If it weren't for the fact that directv is the only decent way for me to get the Yanks I'd drop them in a second. This thing has suddenly become almost unusable at times and those times seem to be increasing to about half the time. Fresh batteries, reboots, cleaning to under 50% full, same difference. Changing to a certain channel is frustrating as I'll have up to a 30s delay in the numbers being pressed resulting in my hitting them again so numbers being repeated, or double play sending me back to where I started.

This thing has by far become perhaps the piece of electronics I've ever used. And what will there solution be? Give them $150 and lock me into another 2 year. No thanks.

#65 OFFLINE   kfcrosby

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Posted 13 September 2010 - 12:25 PM

Noticed my HR20-700 having very sluggish channel and menu changes the past 3 weeks or so, and now Friday night I was watching a show did a rewind on the live show and the picture and audio began droping out. I was recoring the show at the time, so I dumpped off to another channel and went back and watched the recorded show the next night with no issues.

The External drive appears to be MUCH more active lately almost a steady flickering.

Kevin Crosby
Memphis, TN
DirecTV subscriber since 1996


#66 OFFLINE   Wilhite

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Posted 15 September 2010 - 02:16 PM

My box was extremely slow last night - to the point that I was waiting 15-20 seconds for remote button presses to be registered at the box. Channel changes by entering the channel number would fail every time.

Once I started watching a program though, the pause, skip, rewind, etc. buttons functioned normally.

New external 2TB drive that is 82% free so I'm 99.999% sure that it's not a drive issue.

#67 OFFLINE   yobear

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Posted 17 September 2010 - 04:58 PM

Any idea what units (HR22, HR24, etc.) they are replacing the HR20-100s with? I am about ready to complain as well as my HR20-700 has been very slow for a while. I reboot to no avail.


Ended up getting two new (as far as I can tell) HR24s... Both work like a champ.

#68 OFFLINE   hasan

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Posted 17 September 2010 - 05:44 PM

Ended up getting two new (as far as I can tell) HR24s... Both work like a champ.


For what it's worth, the Case Management people told me that replacements are almost always refurbs taht are comparable in features with what they are replacing. I had an HR21-200 replaced and was sent a refurb HR21-100. It was in very good shape and seems to work just fine. Quite a long time ago, I had an HR20-700 replaced (it has internal OTA), and I was sent another HR20-700 (refurb) and it has worked perfectly for a couple years.

Unless you are having an H24 series unit replaced, (by D*), I wouldn't get my hopes up ....at all. You most likely will receive a refurb HR21, 22, or 23.
...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
HR44-700, WD20EURX 2 TB eSATA/ThermalTake Max 5 Enclosure

HR24-200, WD20EVDS 2 TB eSATA/ThermalTake Dock
HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD
DirecTV since 1995

#69 ONLINE   Renard

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Posted 17 September 2010 - 06:08 PM

Well the question to ask is" Why suddenly people have sluggish HR20-700?"
I don't think it's HD related, as a lot of people complain about it. Me included.
I can hear that the HD sometimes works as hell, then sometimes is really quiet.
Could it be something in the guide that the HR20-700 doesn't like. Also why suddenly I have a lot of "To be annouced" in the guide on the HD channels?
Something must have changed in the way Directv is sending guide info, or whatever.
But i have noticed the problem as well.

#70 OFFLINE   Janice805

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Posted 19 September 2010 - 03:28 PM

Something has happened recently in my opinion. Two days ago my bedroom HR20-700 became soooooooooooooo slow I couldn't stand it and pulled the plug. Yesterday my new HR24-500 started the same thing. Response time was 15-30 secs (which is like an eternity). Reset it today and so far so good. BUT, what the heck ???????????

#71 OFFLINE   n3ntj

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Posted 20 September 2010 - 01:40 PM

I called D* to tell them that my HR20-700 has been having very slow channel changes and menu pullups the past 2 months (3~5 secs). I also told them that the audio drops out when I rewind live TV or watch some prerecorded shows. The CSR told me it would be $149 to replace my 4 year old HR20-700. The CSR told me D* will not swap out old faulty leased units for new units for free (or even the cost of shipping). I ended the call.


I called D* back on Friday and got them to send me a replacement IRD. I requested the HR23 or HR24, but I know they can't guarantee what I'll be sent. I hope I don't get another sluggish HR20-700...

Should arrive tomorrow.

HD Snob - "Friends Don't Let Friends Watch Cable".
Electrical/RF Engineer & Inspector
DirecTV Equipment: HR24-200 (2), 5LNB Slimline, AM21, SWiM 8 installed (MRV), Cinema Kit (Wifi connection)
Configuration: Native OFF. Units OFF when not in use.
TVs: 2 Panasonic Plasma TV's each using HDMI (one 1080p/one 720p)
DirecTV customer since 1998. Plus HD DVR package w/ NHL Center Ice & MLB Extra Innings.
OTA Antenna: Homebrew UHF & VHF antennas w/ 30dB amplifier fed w/ RG-6 Quad-shield coax.


#72 OFFLINE   kfcrosby

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Posted 21 September 2010 - 07:20 AM

Tried to use Play-on last night on my HR20-700, so slow it was completely unusable, 55-90 seconds to do anything.

Kevin Crosby
Memphis, TN
DirecTV subscriber since 1996


#73 OFFLINE   n3ntj

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Posted 21 September 2010 - 02:45 PM

Got the replacement unit and it's another HR20-700 and it says "refurb" on it. Will hook it up shortly to see how it works.

HD Snob - "Friends Don't Let Friends Watch Cable".
Electrical/RF Engineer & Inspector
DirecTV Equipment: HR24-200 (2), 5LNB Slimline, AM21, SWiM 8 installed (MRV), Cinema Kit (Wifi connection)
Configuration: Native OFF. Units OFF when not in use.
TVs: 2 Panasonic Plasma TV's each using HDMI (one 1080p/one 720p)
DirecTV customer since 1998. Plus HD DVR package w/ NHL Center Ice & MLB Extra Innings.
OTA Antenna: Homebrew UHF & VHF antennas w/ 30dB amplifier fed w/ RG-6 Quad-shield coax.


#74 OFFLINE   bullitt

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Posted 22 September 2010 - 10:41 AM

Same thing, been slow for a few months. HR 20-700 No external HD.

#75 OFFLINE   TheRatPatrol

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Posted 22 September 2010 - 07:57 PM

Mine was slow, but it sped up again. Been ok for the past few weeks.




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