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Guest Message by DevFuse

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Billing Error?


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1 reply to this topic

#1 OFFLINE   OTAHDFORME

OTAHDFORME

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Joined: Jul 13, 2010

Posted 01 August 2010 - 07:36 AM

My recent work order was created for the purpose of replacing my dish and two active receivers. I don't know why they used "movers connection" unless that was the only way retention could enter the work order and get it to achieve what they wanted.

It included Whole-Home DVR upgrade with ICK, as well a "Movers Connection" special of 3 months free STARZ/SHOWTIME.

When I called back and questioned them about the charge that immediately appeared in my Recent Activity for Starz!/Showtime, I was told that there should be a credit in the next billing cycle. I may be premature in worrying about this, but I don't think anyone looked closely enough at the work order to determine that it may have been entered incorrectly.

The order was placed on 7/15/10 and STARZ/SHOWTIME was activated at that time, instead of at the time of the "installation" which surprised me.

Even after the install was completed on 7/29/10, I am still not seeing any "activity" on my account that would be an indication of this "free" Movers Connection special being added to my account.

I am really concerned that the two line items on the original Work Order messed things up. It seems that instead of just using a line item for the Movers Connection special of Free STARZ!/SHOW, the CSR actually added an additional line item to add the regular (billable) STARZ!/SHOW programming to my account.

Can anyone confirm my interpretation of the Work Order and the subsequent activity on my account, being an indication that I am not currently set up to be getting STARZ!/SHOW for free for 3 months?

Work Order

DIRECTV DVR Service 1
STARZ!, SHOW 1
DVR Service 1
DIRECTV on DEMAND 1
We appreciate your loyalty. 1
Movers Special Offer _STARZ/SHOWTIME for 3 Mos Q4 B100218/12 1
Whole-Home DVR Service 1
HD Access 1
DIRECTV® HD DVR (Expanded HD Prog. Capable) $199.00 1 $199.00
DIRECTV® HD Rec. (Expanded HD Prog. Capable) Free 1 Free
Sales Order Credit ($19.95) 1 ($19.95)
Professional Installation Free 1 Free
DIRECTV® Whole-Home DVR Upgrade w/Internet Connection Kit $99.00 1 $99.00
Movers With Commitment Free 1 Free
Handling $19.95
Standard Professional Install Free
Tax $24.59
Order Total $322.59


Recent Activity

07/15/2010 $19.95 Delivery and Handling - SalesOrderCredit ($19.95) ($1.65)
07/15/2010 XXXXXXXX2985 $19.95 Delivery and Handling - Charge $19.95 $1.65
07/15/2010 XXXXXXXX2985 MultiRoom Upgrade/Internet Kit - Charge $99.00 $6.19
07/15/2010 XXXXXXXX2985 HD-DVR Upgrade - Charge $199.00 $16.42
07/15/2010 XXXXXXXX2985 TOTAL CHOICE PLUS - Gen Reten CR ($99.00) ($6.19)
07/15/2010 XXXXXXXX2985 TOTAL CHOICE PLUS - Gen Reten CR ($199.00) ($12.44)
07/15/2010 XXXXXXXX2985 STARZ and SHOWTIME - Charge $15.20 $0.95 <-- hasn't this made the following "Movers Special" line item useless?
07/15/2010 XXXXXXXX2985 Movers Special Offer - Charge $0.00 $0.00

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#2 OFFLINE   jackten

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Posted 01 August 2010 - 12:43 PM

The Movers Connection Line item should begin as a monthly credit for 24 next month. you should get 3 full credits of 24. and the partial charges will happen if things change within your billing cycle. if you take the services off the account after 3 mos from adding them, in sum, you will have had the correct amount of charges and credits to make everything free for stz/show
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