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Guest Message by DevFuse

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DirecTV Comes Through


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4 replies to this topic

#1 OFFLINE   Maverickster

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Posted 01 August 2010 - 01:06 PM

I've been as critical of DirecTV's customer service over the years as anyone, but this time, they really came through.

My HR20-700 had been on the fritz for a couple of months (blank recordings, guide/menu freezes, etc.) and my dish was in serious need of re-alignment (slightest rain triggered rain fade and post-rain fade resets were always required).

Yesterday, I called customer service to get these issues addressed. Over the course of a 15 minute phone call, I got a free service call setup and they loaded me up with a bunch of promos for my trouble (which will about cut my bill in 1/2 over the next year).

Service tech came out this afternoon (less than 24 hours after my call with customer service), re-aligned the dish and replaced my HR20 with an HR24.

All this and NO NEW COMMITMENT (I've been out of contract for about 2 years)!!

It's nice to be rewarded like this for being a loyal customer.

Thanks DirecTV!!!!!

--Mav

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#2 OFFLINE   TheRatPatrol

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Posted 01 August 2010 - 01:11 PM

Nice. How are you liking the HR24?

#3 OFFLINE   gfrang

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Posted 01 August 2010 - 01:24 PM

Great deal sounds like you just won the lottery :)

#4 OFFLINE   Maverickster

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Posted 01 August 2010 - 01:51 PM

Nice. How are you liking the HR24?


Bearing in mind that I've had it for about 2 hours now, I love it. Sickeningly fast compared to my HR20. The best part is that I didn't even have to reprogram my universal remote. Same IR codeset and same software, so all of the commands (even the customized sequences/macros) work just fine.

#5 OFFLINE   Maverickster

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Posted 01 August 2010 - 01:53 PM

Great deal sounds like you just won the lottery :)


I like to think of it as a reward for dutifully paying my bill on time and not making a single service call in over 4 years. For the last 4 years, I've been the perfect customer for them. What they've done for me here is a good way of making sure I stay that way for the next 4 (contractual commitment or not).

--Mav




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