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On which channels do you have audio dropouts?


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928 replies to this topic

#251 OFFLINE   Renard

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Posted 22 August 2010 - 07:20 PM

"PQ" is normally video, which they can and do monitor, in something that looks like mission control.
Multiple monitors can be watched for video issues.
Can you monitor multiple audio feeds?
I know I can't.


Well, maybe you can't, they can't monitor a channel for 2 or 3 hours and see if there's a problem, then change to another channel and so on. We (customers) can do it and see the problem, I am sure they can. What about some computers, with some software that monitor problems, don't tell me that in 2010 they can't do that, and only rely on thousands and thousands of customers who complain, or people on DBStalk. Meanwhile, we still have problems.

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#252 ONLINE   veryoldschool

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Posted 22 August 2010 - 09:09 PM

Well, maybe you can't, they can't monitor a channel for 2 or 3 hours and see if there's a problem, then change to another channel and so on. We (customers) can do it and see the problem, I am sure they can. What about some computers, with some software that monitor problems, don't tell me that in 2010 they can't do that, and only rely on thousands and thousands of customers who complain, or people on DBStalk. Meanwhile, we still have problems.

I was only trying to point out to the post of this being "easy".
I know from back in the days of the bripps, that they can and do monitor a channel for them, as they came back and said they had for 45 mins and didn't hear any. I had to counter with this wasn't long enough to hear them as they weren't constantly happening on every show.
I have them but they do seem to be in spurts, as some days/shows are a given to have them and other days/shows I just don't have them. Currently the last few days are the don't have days, but I've about to watch TNT, Leverage, and expect some.
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#253 OFFLINE   mikeny

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Posted 23 August 2010 - 08:28 AM

CNN HD, NGC HD, YES HD (probably several others)

I only get drops in the room where I run HDMI to an AVR. (Onkyo TX-SR605) As I'm typing this I got another on CNN. It's gotten worse in the last few months. Has it gotten worse since I was converted to SWM? Possibly.

This HR24-500 DVR just received software v 0x40d this morning.
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#254 ONLINE   veryoldschool

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Posted 23 August 2010 - 08:39 AM

This HR24-500 DVR just received software v 0x40d this morning.

That will resolve the buffer/recorded dropouts the HR24-500 has had, but doesn't/can't resolve the feed issues.
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#255 OFFLINE   Die Hard

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Posted 25 August 2010 - 07:24 PM

Am I the only one still having the audio dropouts?
Why no posts? Are we just giving up???

#256 OFFLINE   Davenlr

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Posted 25 August 2010 - 07:28 PM

No, you arent the only one. And yes, I have given up. If they havent been able to get software for their encoders to fix the problem by now, I figure they arent going to. Id rather have the drop outs than the annoying Brrrrrrips or bad lip sync...

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#257 OFFLINE   bigzeto

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Posted 25 August 2010 - 07:30 PM

Still dropouts everyday. If they don't have it fixed by the end of football season, I am going to suspend my account and watch OTA TV and Netflix everything else.

#258 OFFLINE   keenan

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Posted 25 August 2010 - 08:17 PM

No, you arent the only one. And yes, I have given up. If they havent been able to get software for their encoders to fix the problem by now, I figure they arent going to. Id rather have the drop outs than the annoying Brrrrrrips or bad lip sync...


Exactly, if it hasn't been fixed in the more than a year they've been working on it's not going to be fixed. It's the same problem it was a year ago, they've just tweaked it so it manifests itself differently: dropouts instead of brrrps. If you're a DIRECTV subscriber you're expected to just deal with it.

And this listing of what channels at what times is ridiculous, a complete waste of time, you mean to tell me that the technological operation for DIRECTV has to rely on anecdotal data from subscribers to figure out what's wrong? Get real, they know what's wrong but apparently choose not to take the measures(money) to fix it.

#259 OFFLINE   keenan

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Posted 25 August 2010 - 08:18 PM

Still dropouts everyday. If they don't have it fixed by the end of football season, I am going to suspend my account and watch OTA TV and Netflix everything else.


I only use DIRECTV for 6 months during baseball season because of MLBEI-HD, the rest of the time the account is in no-pay suspension and I use my primary provider, Comcast, which doesn't have audio problems on any of their channels.

#260 OFFLINE   mickcris

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Posted 25 August 2010 - 09:51 PM

I decided to turn off DD again. I have also given up and do not think the problem is ever going to be fixed.

#261 OFFLINE   je4755

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Posted 26 August 2010 - 08:23 AM

As is the case with many other subscribers, I watch a limited range of channels and experience audio dropouts on all of them (this situation prevails on two different DirecTV boxes connected to two different A/V receivers/TVs). The frequency count on some channels is worse than others; for example, I typically note three or so dropouts while watching a recorded version of the 30-minute “Diners, Drive-Ins and Dives.” I too doubt DirecTV intends to address audio dropouts aggressively (or, at least, effectively) – in marked contrast to, say, unalloyed enthusiasm dedicated to adding PPV HD rather than national HD channels – and simply have learned to tolerate them.

#262 OFFLINE   swans

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Posted 26 August 2010 - 09:21 AM

Occasionally when I hit the 6 sec back button 4 or more times successively I lose all audio. I have to power off my AVR and then power it back on to get the audio back. Anybody else ever have this happen?

#263 OFFLINE   txfeinbergs

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Posted 26 August 2010 - 09:32 AM

Giving up with the caveat that my new amp only drops the audio for 0.5 seconds each occurrence instead of 3 seconds. It is now at least tolerable. If I was not already in the market for a new amp I would have dropped DirecTV over this crap.

#264 OFFLINE   Die Hard

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Posted 26 August 2010 - 12:50 PM

Giving up with the caveat that my new amp only drops the audio for 0.5 seconds each occurrence instead of 3 seconds. It is now at least tolerable. If I was not already in the market for a new amp I would have dropped DirecTV over this crap.


That is more tolerable, but how many times per hour would you say the audio dropouts occur? Have you noticed an improvement in this as well?

#265 OFFLINE   swans

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Posted 27 August 2010 - 10:26 AM

if this were our financial institutions dropping bits on our financial transactions, how much money would we have lost or gained?

$500 (111110100) becomes $250 (11111010).

Maybe it is time to open up the bitch thread again. Cause I'm wanting to do some more bitching. This is totally unacceptable by DirecTV and I could never recommend their service to anybody.:mad:

#266 OFFLINE   dlmax63

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Posted 27 August 2010 - 11:25 AM

Although I have not previously replied to this thread, I've been watching it. The only conclusion that I've been able to come up with is that it is a persistent problem (~ one year of occurrences) across all channels with little chance of it being cleared up soon. I am fed up with it and have taken steps to change to a different service (U-Verse). I'm sure U-Verse has their own problems and that I'm probably just trading one annoyance for another (or more) but that's a risk that I'm more than willing to take, especially since I'll be able to do it with a few more dollars in my pocket due to U-Verse' lower pricing.

#267 OFFLINE   ttubbiola

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Posted 28 August 2010 - 12:28 PM

I have been having this issue for a very long time.

DVRs are all HR22-100s
AV Receiver is an Onkyo SR-705 (living room)

It can happen on any channel I watch including SD feeds (Cooking Channel and DIY are good examples). It happens on live and recorded shows.

I only have the issue in my living room. Of my other receivers, one is directly connected to the TV (office) and the other is connected to a Panasonic SA-XR45 receiver (bedroom).

I have MRV enabled and also have the issue in my living room when playing back recordings from the other DVRs.

I really hope the engineers can get this fixed because it sometimes gets so annoying that I start seriously thinking about FIOS or UVerse as both are available to me here.

#268 OFFLINE   secondclaw

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Posted 28 August 2010 - 07:49 PM

Issue with all non-local HD channels I watch - primarily Sifi / TNT / USA. I haven't really noticed it with local channels.

I used to have an old Denon receiver connected via Optical link - and the dropouts caused a loud click - very annoying (at that time Denon reported loss of DD on its LCD). I recently purchased Onkyo SR608 and connected to my HR23 via HDMI - The dropouts are the same, but Onkyo recovers quicker so they're less annoying.

#269 OFFLINE   gphvid

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Posted 29 August 2010 - 01:52 AM

I was watching three recorded programs this evening, Weeds, The Pillars of Earth, and The Big C and I noticed one dropout on Weeds and three on The Big C but none on The Pillars of Earth.

Weeds was recorded on ShoE on Monday evening 8/23 and the dropout occurs 5 minutes in. I was able to replay the dropout so it does repeat. The Big C was recorded Saturday Night on ShoE and the three dropouts were at 3 minutes in and again at 17 minutes and the last one at 25 minutes into the episode. There were none for The Pillars of Earth which was recorded off StarzE Friday 8/27.

One thing I did notice was that each dropout was really a Dolby Digital drop to ProLogic II. I have an indicator on the front of my AV receiver which shows what is being decoded and it shifted between Dolby Digital and ProLogic II on each of the dropouts. This happened no matter how many times I replayed the dropouts and for each of them as well. Yet StarzE was perfect and consistent throughout the entire 2 hr finale of The Pillars of Earth.

It does seem channel specific on these dropouts and something I wonder with the Dolby Digital transmission that causes a momentary drop of signal, reverting to ProLogic II.

In all these cases, the picture never degraded or had any digital errors.

Hopefully, this report can help in the resolution of this dropout problem.

HR20-100 unit with optical connection between DVR and receiver and HDMI to TV with sound coming through receiver and surround speakers.

#270 OFFLINE   Joe Schmuck

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Posted 29 August 2010 - 07:17 AM

Until I read this thread, I thought the problem was my AMP. This problem has been happening for years now and it is irritating. You would think DTV would fix this irritating problem. Some days are worse than others, that's for sure.

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#271 OFFLINE   bagdropper

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Posted 30 August 2010 - 07:26 AM

Every time I go to this site, I keep hoping it's getting better.

This weekend, I noticed it did seem to be getting better in frequency of occurance, but it was still affecting nearly every channel I watch in some fashion, and it is still affecting the picture also with slight very brief pixelization.

I went about a year without brips...now I've had this since Saturday, 8-14.
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#272 OFFLINE   Kansas Zephyr

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Posted 30 August 2010 - 07:55 AM

212 NFL
During the Panthers @ Titans game.
5 LNB Slimline & SWM-16
SWM1 2 HR20s & HR21 via SWS-4 "green label" 4-way splitter w/power pass one leg for PI - SWM2 2 HR20s & HR21 after SWS-4 "green label" 4-way splitter
2 HR20-700 Wireless network for DoD
HR20-700 eSATA Vantec NexStar CX w/ 2TB WD20EVDS
HR21-100/AM21 Wireless network for DoD
HR21-100/AM21
With diplexed OTA via an "out" on one SWS-4 4-way splitter, using a Winegard YA 1713 - Channel Master 4228 - Channel Master 7777 in the attic.
Yes, my market has HD LiLs...and I'm still not giving up OTA! No rain-fade, and all sub-channels 24/7/365.
Also, with diplexed Cox Internet on one leg, downstream of a SWS-4 4-way splitter, using a SWS-2 2-way splitter, as a combiner.
R10 via SWM-16 Legacy 1
In boxes HR10-250, HDVR2 & (2) D10-300

#273 OFFLINE   Die Hard

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Posted 30 August 2010 - 04:33 PM

Every time I go to this site, I keep hoping it's getting better.

This weekend, I noticed it did seem to be getting better in frequency of occurance, but it was still affecting nearly every channel I watch in some fashion, and it is still affecting the picture also with slight very brief pixelization.

I went about a year without brips...now I've had this since Saturday, 8-14.


You might have times when it appears to happen less but if you continue to watch you'll notice it's really very consistent.
I too, can see a slight picture stutter and/or pixelation with some of the audio dropouts but usually it's just the audio dropout that occurs by itself.

#274 OFFLINE   alv

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Posted 31 August 2010 - 04:45 AM

Meet the press. Both OTA and through LIL. Only if I have DD on.

#275 OFFLINE   taylorhively

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Posted 01 September 2010 - 12:23 AM

I'm just so DONE with these audio drop outs. I have an Onkyo which gets "lost/confused" when it's DD stream is interrupted (it goes searching for 3 seconds before locking back on to DD.)
I've switched over to stereo PCM. The drop outs are still there but they are in the hundreds of milliseconds and barely audible because in PCM the receiver doesn't switch when losing the stream adding 3 seconds of silence.

It's pretty pathetic that I have had to give up on 5.1 completely just to watch TV. Stereo/Dolby PL isn't so bad, but really. If money wasn't tight have tried buying a different receiver that handles this better by now.
Sorry for the rant.

When the audio stream dies they should continue to send DD encoded silence rather than having a complete drop in the audio stream. This way the receivers won't go in to auto search.

Anyone know a band/model receiver that you can FIX/LOCK on DD so it doesn't try to auto switch when the DD stream is interrupted?
I may break down and cash in the change bucket despite having perfectly good Onkyo that isn't even that old.

I keep holding out hope that eventually DirecTV will address this issue. But it has been well over a year since this problem suddenly started happening (after being fine for as long as I could remember.) I know people complain about it. I see the complaints on twitter all of the time. I don't think anyone's actually trying to solve this.
I hear Dish has a similar problem. I hate digital cable, and I'm not switching to AT&T U-Verse.

OTA is fine last I knew. Some of my DVRs have OTA tuners so I think I'll start using those for network programing. It doesn't solve the problem with the USA, SyFy, HBO, etc.

Edited by taylorhively, 01 September 2010 - 12:29 AM.

5 DirecTV HD DVRs: HR20-700, HR20-700, HR22-100, HR21-100, HR24-500
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