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Guest Message by DevFuse

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On which channels do you have audio dropouts?


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928 replies to this topic

#101 OFFLINE   BKC

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Posted 04 August 2010 - 07:05 AM

I would love to have this guy that wrote that email come and post. I would like him to explain how so many of us went to sleep one night and the audio was ok, got up the next morning with the blue light on after an update and had dropouts from that day on. I really don't like it when someone tells me what I didn't see.

It would also add a little creditability to what's in that email.

I could live with the dropouts until it's fixed if I weren't paying top dollar for the service. It's like a place advertising a 12 oz cup of coffee and only filling it 3/4 full but charging for a full cup. It's just not right.

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#102 OFFLINE   JeffBowser

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Posted 04 August 2010 - 08:13 AM

This is merely a data gathering thread. Please allow it to be so, and vent on the other mile long thread about this subject, please :)

I would love to have this guy that wrote that email come and post. I would like him to explain how so many of us went to sleep one night and the audio was ok, got up the next morning with the blue light on after an update and had dropouts from that day on. I really don't like it when someone tells me what I didn't see.

It would also add a little creditability to what's in that email.

I could live with the dropouts until it's fixed if I weren't paying top dollar for the service. It's like a place advertising a 12 oz cup of coffee and only filling it 3/4 full but charging for a full cup. It's just not right.


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#103 OFFLINE   jacques 99

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Posted 04 August 2010 - 08:22 AM

Was told that this is Dolby problem. With that said:

ESPN HD
ESPN2 HD
COM HD
HGTV HD
APL HD
GOLF CHANNEL HD
TNT HD
TBS HD

If these were fixed...I could enjoy the TV.

#104 OFFLINE   trdrjeff

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Posted 04 August 2010 - 08:38 AM

This is merely a data gathering thread. Please allow it to be so, and vent on the other mile long thread about this subject, please :)


lol, the one that was locked for some unknown reason :lol:
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#105 OFFLINE   BKC

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Posted 04 August 2010 - 08:42 AM

This is merely a data gathering thread. Please allow it to be so, and vent on the other mile long thread about this subject, please :)


I would love to but that thread was closed by Stuart like he's been wanting to do for some time now. Thank you :)

#106 OFFLINE   veryoldschool

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Posted 04 August 2010 - 08:44 AM

lol, the one that was locked for some unknown reason :lol:

Trying to keep a thread on track is like trying to herd cats.
Hopefully the rants & complaining will keep to a minimum as I asked in the first post.
The goal of the thread is to list the channels that have the most issues and which AVRs are being used.
A.K.A VOS

#107 OFFLINE   mjburton

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Posted 04 August 2010 - 01:08 PM

Evidence: Audio Dropouts of up to 3-4 seconds, some (not all) with an audible "click" of AVR re-syncing
Occurrence: several per 30 min show
Channels: Numerous (maybe all) HD, with Bravo and Discovery, witnessed just last night
Source: HR20-700, DD = "on"
Connection: Optical
AVR: Onkyo TX-SR603X

please send help

#108 OFFLINE   veryoldschool

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Posted 04 August 2010 - 01:09 PM

^^ good post, thank you.
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#109 OFFLINE   islesfan

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Posted 04 August 2010 - 04:15 PM

Wow, its on pretty much all the channels I watch (except the local channels). Syfy, Cartoon, USA, ESPN and ESPN2. FX too. Cartoon is the worst for it though. Happens rarely on Fox News. It has been comical during Warehouse 13 where it seems to be timed to be a 1970's era censor. It has dropped out on crap, fraking, hell, and damn (I could tell from context and I got the fraking from a rerun).

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#110 OFFLINE   gitarzan

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Posted 04 August 2010 - 04:53 PM

Can we quit posting channels now? Looks like most of them have been reported. VOS, since you seem to be the only one with any DirecTV inside knowledge of this problem can you ask them to comment on the status and when the issue can be resolved.
Almost there.
A few more seconds please...

#111 OFFLINE   veryoldschool

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Posted 04 August 2010 - 04:58 PM

Can we quit posting channels now? Looks like most of them have been reported. VOS, since you seem to be the only one with any DirecTV inside knowledge of this problem can you ask them to comment on the status and when the issue can be resolved.

While the channels may have been posted enough, please keep posting the frequency, length, and what your model of AVR is, as this looks to be the most important aspect as to how each of us see different amounts of these dropouts.
A.K.A VOS

#112 OFFLINE   RAD

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Posted 04 August 2010 - 05:03 PM

While the channels may have been posted enough, please keep posting the frequency, length, and what your model of AVR is, as this looks to be the most important aspect as to how each of us see different amounts of these dropouts.


While that may well be interesting shouldn't the main focus be to get DirecTV or whatever is causing the glitch in the DD audio stream fixed and not worry about how long AVR's are taking to recover from them?

See post My Setup for configuration info.


#113 OFFLINE   veryoldschool

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Posted 04 August 2010 - 05:19 PM

While that may well be interesting shouldn't the main focus be to get DirecTV or whatever is causing the glitch in the DD audio stream fixed and not worry about how long AVR's are taking to recover from them?

The message I got today said this [the model] was important information to them and this was not "busy work".
Only after reading how some other models take longer than mine does, do I see now how some have this much more than I have had, since mine have been very short, but then my receiver doesn't take 1-2 seconds to cycle through the same glitch and some glitches that the receiver "sees" I don't hear as they are so short.
A.K.A VOS

#114 OFFLINE   RAD

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Posted 04 August 2010 - 05:35 PM

The message I got today said this [the model] was important information to them and this was not "busy work".
Only after reading how some other models take longer than mine does, do I see now how some have this much more than I have had, since mine have been very short, but then my receiver doesn't take 1-2 seconds to cycle through the same glitch and some glitches that the receiver "sees" I don't hear as they are so short.


Guess I just have to disagree with the direction that this is going then. It's like the old Doctor story about the man that says his arm hurts when he moves it like this, the Doctor says then don't move it like that anymore. Same thing goes, get rid of the glitch in the DD audio stream then who cares how long an AVR takes to recover from an error.

Also, maybe it's two different issues, one with error in the audio coming from the provider and the other an error being introduced by DirecTV. I logged drops at the same exact location in a Showtime east and west coast feed, which you said is probably error cause by Showtime.

See post My Setup for configuration info.


#115 OFFLINE   sigma1914

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Posted 04 August 2010 - 05:38 PM

Guess I just have to disagree with the direction that this is going then. It's like the old Doctor story about the man that says his arm hurts when he moves it like this, the Doctor says then don't move it like that anymore. Same thing goes, get rid of the glitch in the DD audio stream then who cares how long an AVR takes to recover from an error.

Also, maybe it's two different issues, one with error in the audio coming from the provider and the other an error being introduced by DirecTV. I logged drops at the same exact location in a Showtime east and west coast feed, which you said is probably error cause by Showtime.


That were backed up by my exact same drops on Showtime West.
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#116 OFFLINE   veryoldschool

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Posted 04 August 2010 - 05:47 PM

Guess I just have to disagree...

I do see your point, and not sure why this information is so useful to the broadcast center, but they have asked for it and assured me it isn't "busy work", so I will try to keep being the go between and hope they will keep me in the loop to feed information both ways.
A.K.A VOS

#117 OFFLINE   RAD

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Posted 04 August 2010 - 06:47 PM

Countdown on MSNBC on 8/4 19:00CDT showing, drop at 0:53 from start of program

HR24-500 connected to Denon via HDMI .5 second drop
HR24-500 connected to Onkyo TX-NR901 via TOSLINK .97 second drop

Additional info: Recorded the 21:00CDT showing and there wasn't the drop at 0:53 in the 2nd showing played on the same setup.

Edited by RAD, 04 August 2010 - 08:05 PM.

See post My Setup for configuration info.


#118 OFFLINE   bigzeto

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Posted 04 August 2010 - 07:09 PM

I reported some channels earlier in the thread.

On my HR20-100 connected to my AVR-1910 hooked via HDMI, i get usually 4-5 dropouts per hour on the channels I watch.

On my old RCA tv hooked up with RCA cables to a HR21-100, I don't really hear dropouts through the tv speakers.

#119 OFFLINE   JMD

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Posted 04 August 2010 - 08:09 PM

All HD channels, this has been happening for a while. It's really bad on CNN especially.
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#120 OFFLINE   jacques 99

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Posted 04 August 2010 - 10:22 PM

Dropouts 1-3 seconds
Connected w/ HDMI (although I have also tried digital coax)
HR24-500
Denon AVR1610




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