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HR-24 freezes when switching channel: new issue?


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5 replies to this topic

#1 OFFLINE   markrubin

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Posted 02 August 2010 - 01:26 PM

New HR24 issue?

I am noticing a new problem with my HR-24's

when I switch to a new channel, it tunes to it, works for a second, then the picture freezes/ audio stops

by switching to another channel & back, it starts to work OK

I am using direct entry channel commands through USB port

I have rebooted the receiver: problem still exists

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#2 OFFLINE   HarryG

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Posted 03 August 2010 - 07:59 AM

Seems to be an intermittent problem with the HR24-500. I upgraded DVR's two months ago, and I can report three instances of similar occurrences. Twice while watching recorded content, and once when switching to live tv. I was unable to recover recorded content (audio or video) past the freeze point, but like the original poster, was able to clear the live channel freeze by selecting an alternate channel, and returning to the previously viewed live channel, with success.

#3 OFFLINE   patg25

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Posted 03 August 2010 - 10:15 AM

I have also experienced the freezing when switching to another channel a few times. It hasn't been a big deal. However, not being able to watch recorded content would be a major problem.

#4 OFFLINE   Stuart Sweet

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Posted 03 August 2010 - 10:28 AM

I'm moving this to the HD receiver forum.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#5 OFFLINE   jdspencer

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Posted 03 August 2010 - 12:09 PM

New HR24 issue?

I am noticing a new problem with my HR-24's

when I switch to a new channel, it tunes to it, works for a second, then the picture freezes/ audio stops

by switching to another channel & back, it starts to work OK

I am using direct entry channel commands through USB port

I have rebooted the receiver: problem still exists

Does this still happen when using a normal remote?
DirecTV since '96, Waivers for ABC, CBS, NBC, & Fox, HR23-700 & HR24-500/AM21, using ethernet based MRV.

#6 OFFLINE   Barry in Conyers

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Posted 03 August 2010 - 12:57 PM

One of my HR24-500's exhibits the "delayed video freeze" syndrome maybe 5% of the time following a channel change via the PREVious button on the remote. Most of the time, the audio keeps going. Hitting the PREVious button again or changing the channel manually has "fixed" the problem so far. Restarts or RBR's have not made any difference. My other HR24-500 has never exhibited this behavior.

I keep seeing comments about a software update to address the Hx24 specific audio dropout issue and am hopeful that the video freeze and Caller ID issues will also be corrected.

Edited by Barry in Conyers, 03 August 2010 - 01:06 PM.





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