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Guest Message by DevFuse

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Clark Howard fires DishNetwork.


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77 replies to this topic

#26 ONLINE   lparsons21

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Posted 04 August 2010 - 10:10 AM

Clark Howard sounds like my kinda guy. My basic rule when dealing with any business is if they make it a hassle to do business with them, I quit doing business with them immediately. No "I'm thinking of cancelling" or other wishy-washy solution.

In the case of the audit team and their abrasive methods, I figure if it happens to me, it will be on my last day with Dish. There won't be writing CEO@ anywhere, no other phone call, no nothing but 'cancel'. Simple and easy.

There are plenty of options to getting plenty of things to watch on the TV, you just don't have to put up with much BS to get it, imo.

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#27 OFFLINE   phrelin

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Posted 04 August 2010 - 10:21 AM

There are plenty of options to getting plenty of things to watch on the TV, you just don't have to put up with much BS to get it, imo.

For some that's true. I don't have LOS for DirecTV (redwood trees), Comcast doesn't offer enough HD and they're expensive, and the new AT&T (our landline provider) doesn't even offer DSL much less TV signals.

So I'm a little more inclined to use ceo@ for real problems. By the way neither of my ViP's is hooked up to a phone line but both are connected the interwebs.

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#28 ONLINE   lparsons21

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Posted 04 August 2010 - 10:35 AM

In my area, at my house, I have good LOS for both services (actually better for D*), but we have Mediacom for cable.

While I would miss channels if I went to either one, I wouldn't miss them long. Kind of like hanging, if you hang long enough... :)

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#29 OFFLINE   Paul Secic

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Posted 04 August 2010 - 11:54 AM

This was on Clark Howard's website about how he "fired" dish network.

http://clarkhoward.c...10/08/03/18985/


Never heard of Clark Howard. Who is he?

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#30 ONLINE   Pete K.

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Posted 04 August 2010 - 12:02 PM

Larry Flowers answers that question on page 1 of this thread.

#31 OFFLINE   TulsaOK

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Posted 04 August 2010 - 12:29 PM

Never heard of Clark Howard. Who is he?


Check here.
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#32 OFFLINE   Stewart Vernon

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Posted 04 August 2010 - 12:39 PM

I read Mr Howard's post about his "experience"...

I took note that he said that the phone line requirement was "silly"... and that pretty much told me what I needed to know.

He knew he wasn't in compliance and had an attitude about it to boot.

I gather the audit people aren't very friendly... but then neither is a policeman at a traffic stop. I think traffic stops are silly... but I know if I gave lip to a cop and told him I thought it was silly rather than showing my ID, I'd likely create trouble for myself.

This sounds like what happened here... Howard wasn't connected to phone lines (or internet) like he appears to know he should have been... Dish was a little heavy handed... and Howard stirred the pot by giving them a hard time and questioning the terms & conditions he had already agreed to.

It's one thing for a person to have a single receiver not connected... but when you have 5+ receivers and not connected, by that point you know you are bucking the system.

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#33 OFFLINE   joshjr

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Posted 04 August 2010 - 12:43 PM

They lost him over the audit team.

Which means he has multiple receivers and refuses to connect them to a phone line (or new equipment, an internet line).
He also has five receivers, which makes it more likely that those receivers are on a stacked account.

I don't like the requirement nor the often heavy handed enforcement but he does have an account that raises red flags.


If they had the MRV like D* that was all networked in they could of offered to upgrade him to that for free and then the recievers would of dialed in on their own at least once a month. Still its asking alot to call anyone and just say prove you are complying with our company rules. Landlines are a thing of the past. I dont have one either. My understanding is that TiVO's require a land line. D* is supposed to have a new HD TiVO DVR in the near future and I cant help but wonder if it willl still have land line requirements or if they will change with the times and go to networking or updates the same way as the D* receivers.

I only have one D* receiver out of the 6 networked at my house to but they are all at my house. If they need a way of proving that then its on them to come up with a way. Not to call after shutting off service and say your stealing from us. Could and should of been handled better.

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#34 OFFLINE   joshjr

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Posted 04 August 2010 - 12:52 PM

Well I guess he showed that company.:rolleyes:

After his "special deals" run out he'll be paying more for his service.:eek2:

Sometimes a person let's their "pride" overload their pocketbook.I've seen it happen so many times before.:nono2:

Chances are good that what Dish thought he was doing? he was doing.;)


Right. Because we all know that E* could not be wrong and because Clark has a history of being dishonest. Somtimes its worth paying a little more for a honest or more honorable company providing you with your needs. Even someone like Clark decides what is the best value and its not always the cheapest. BEST VALUE FOR THE MONEY!

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#35 OFFLINE   joshjr

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Posted 04 August 2010 - 12:59 PM

I don't know of a better way of verifying receivers other than 1) all connected to the same phone line or 2) the audit process ... although the biggest complaint about the audit process is the harshness of the call. This isn't the greeter counting items on the way out of Sam's Club - this is the greeter checking the UPC on every item to make sure it matches.

Why do you think D* is so pushing MRV? Its mroe money but it also means that all receivers will dial in on the account. That is a better solution. If you are having MRV installed why would you leave it off a receiver? D* provides and or upgrades all receivers to what you need for it to work on every tv in the house. But D* was proactive about it buy building something that covers this issue and the customer does not even have to worry about it.

I understand that both D* and E* want to know where there equipment is and that it is being used correctly and paid for correctly. I for one dont have a problem with that. I also would not like to be called due to suspected stealing. I will give you a perfect example how I could be accused of the same thing.

First off like I said previously I only have 1 of 6 receivers networked for a dial back once a month. I actually only have 4 of the 6 even hooked up. I just bought a owned unit and want to verify it works before sending once back. I keep and pay $5 a month for a spare receiver that is not hooked up. I know call me crazy but its the truth. Eventually my spare will be an owned unit that wont be active on the account until I need it but for now its a leased one.

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#36 OFFLINE   CuriousMark

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Posted 04 August 2010 - 01:13 PM

My understanding is that TiVO's require a land line.

Not for modern units, the Premiere model doesn't even have a modem. Older models can use either phone or internet, and only the very oldest models still need a phone line. That line isn't needed for verification purposes though, it is for the basic functionality of guide download.

D* is supposed to have a new HD TiVO DVR in the near future and I cant help but wonder if it willl still have land line requirements or if they will change with the times and go to networking or updates the same way as the D* receivers.

It will almost surely be like other DirecTV DVRs. Again, only the very oldest models of these actually required a phone connection, and then only to authorize software updates or order PPV.

#37 OFFLINE   Jhon69

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Posted 04 August 2010 - 01:53 PM

Right. Because we all know that E* could not be wrong and because Clark has a history of being dishonest. Somtimes its worth paying a little more for a honest or more honorable company providing you with your needs. Even someone like Clark decides what is the best value and its not always the cheapest. BEST VALUE FOR THE MONEY!



Actually it was Clark's job to read the Customer(Residential) Agreement.Intelligence is not a excuse to not use common sense.

http://www.dishnetwo...al/default.aspx

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#38 OFFLINE   joshjr

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Posted 04 August 2010 - 01:57 PM

I read Mr Howard's post about his "experience"...

I took note that he said that the phone line requirement was "silly"... and that pretty much told me what I needed to know.

He knew he wasn't in compliance and had an attitude about it to boot.

I gather the audit people aren't very friendly... but then neither is a policeman at a traffic stop. I think traffic stops are silly... but I know if I gave lip to a cop and told him I thought it was silly rather than showing my ID, I'd likely create trouble for myself.

This sounds like what happened here... Howard wasn't connected to phone lines (or internet) like he appears to know he should have been... Dish was a little heavy handed... and Howard stirred the pot by giving them a hard time and questioning the terms & conditions he had already agreed to.

It's one thing for a person to have a single receiver not connected... but when you have 5+ receivers and not connected, by that point you know you are bucking the system.

Wait a minute. Didnt I read about a year ago where E* offered $5 off if you connected the receiver to a phone line? That to me does not sound like a requirement but rather an enticement to do so. Like I said develop a gameplan like D* where not only do they all dial in but you make even more money for the trouble.

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#39 OFFLINE   joshjr

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Posted 04 August 2010 - 02:03 PM

Actually it was Clark's job to read the Customer(Residential) Agreement.Intelligence is not a excuse to not use common sense.

http://www.dishnetwo...al/default.aspx

Equipment: 4:3.;)


I think you need to read this again.

Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network. Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual-tuner receiver that is not connected to the same land-based telephone line and/or a broadband home network.

It sounds to me like its saying for each duel tuner receiver. What about receivers that are only 1 tuner? It also says to optimize the operation of your equipment not a full requirement.

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#40 OFFLINE   Jhon69

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Posted 04 August 2010 - 02:06 PM

I read Mr Howard's post about his "experience"...

I took note that he said that the phone line requirement was "silly"... and that pretty much told me what I needed to know.

He knew he wasn't in compliance and had an attitude about it to boot.

I gather the audit people aren't very friendly... but then neither is a policeman at a traffic stop. I think traffic stops are silly... but I know if I gave lip to a cop and told him I thought it was silly rather than showing my ID, I'd likely create trouble for myself.

This sounds like what happened here... Howard wasn't connected to phone lines (or internet) like he appears to know he should have been... Dish was a little heavy handed... and Howard stirred the pot by giving them a hard time and questioning the terms & conditions he had already agreed to.

It's one thing for a person to have a single receiver not connected... but when you have 5+ receivers and not connected, by that point you know you are bucking the system.



Think Clark found out,you mess with the bull, you get the horns!.:eek2:;)

#41 OFFLINE   Jhon69

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Posted 04 August 2010 - 02:11 PM

I think you need to read this again.

Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network. Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual-tuner receiver that is not connected to the same land-based telephone line and/or a broadband home network.

It sounds to me like its saying for each duel tuner receiver. What about receivers that are only 1 tuner? It also says to optimize the operation of your equipment not a full requirement.



This is the statement that everyone should read:

Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or disconnection of Services.:)

#42 ONLINE   sigma1914

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Posted 04 August 2010 - 02:13 PM

This is the statement that everyone should read:

Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or disconnection of Services.:)


Key words...MAY RESULT. No very good word choice.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#43 OFFLINE   Jhon69

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Posted 04 August 2010 - 02:16 PM

Key words...MAY RESULT. No very good word choice.



Maybe but there it is in black and white.:)

#44 ONLINE   sigma1914

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Posted 04 August 2010 - 02:19 PM

Maybe but there it is in black and white.:)


Seems gray, to me. Black & white would be, "Failure to connect each receiver to the same land-based telephone line and/or a broadband home network will result in interruption or disconnection of Services.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#45 OFFLINE   PEARLTONE

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Posted 04 August 2010 - 02:24 PM

I think you need to read this again.

Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network. Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual-tuner receiver that is not connected to the same land-based telephone line and/or a broadband home network.

It sounds to me like its saying for each duel tuner receiver. What about receivers that are only 1 tuner? It also says to optimize the operation of your equipment not a full requirement.


"To optimize the operation of your equipment " ??? yea right, why dont they just say they want to know where the boxes are i can call or use the website to order any PPV i want

shows how stupid they are messing with this guy and getting bad publicity, ..............remember you have people looking to join who do not want to be hassled by DN and wont join

#46 OFFLINE   Jhon69

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Posted 04 August 2010 - 02:28 PM

Seems gray, to me. Black & white would be, "Failure to connect each receiver to the same land-based telephone line and/or a broadband home network will result in interruption or disconnection of Services.



Well you would have to argue the fact with Dishnetwork's lawyers(I'm sure they wrote it),the fact here is Clark Howard was wrong he didn't read the customer agreement.But it doesn't matter Clark went else where,but after Clark's "special deals" ends I'm sure it will matter(I hear he's tight with a buck!).;):D

#47 OFFLINE   Jhon69

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Posted 04 August 2010 - 02:31 PM

"To optimize the operation of your equipment " ??? yea right, why dont they just say they want to know where the boxes are i can call or use the website to order any PPV i want

shows how stupid they are messing with this guy and getting bad publicity, ..............remember you have people looking to join who do not want to be hassled by DN and wont join



Or they will be like me,join and keep everything hooked up cause it says to.:)

#48 OFFLINE   joshjr

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Posted 04 August 2010 - 03:01 PM

This is the statement that everyone should read:

Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result in interruption or disconnection of Services.:)


Thats right. May not saying it is a requirement. Also does not say that they will treat you with disrespect about it and as if you are stealing something either. May result in something is not a requirement. A requirement would be for sure if you dont do this then this is what will happen.

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#49 OFFLINE   joshjr

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Posted 04 August 2010 - 03:02 PM

Or they will be like me,join and keep everything hooked up cause it says to.:)


Suggestions and company policies are different things. I think you need to learn the difference.

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#50 OFFLINE   James Long

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Posted 04 August 2010 - 03:16 PM

I think you need to read this again.

How about this bit from page six? (Emphasis added.)

B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver, subject to the limitations of your television equipment. All of your receivers must be located at the same residence and continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive Services at two different residential locations, you must open a separate account for each location, unless otherwise specifically authorized by Dish Network. You may not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected to the same land-based telephone line and/or broadband home network. If we later determine that you did, we may disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on your account.

http://www.dishnetwo...s/legal/RCA.pdf






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