And was told that I just needed to reset all four of our receivers. I noticed that it will pull in the guide information for only 4 hours and is only there for about 2.
You're lucky... I only get guide data on them for about 10-15 minutes...
Was told that it was the Jacksonville stations not giving them the guide information. If that was true, then how did they get a local church service in the guide after a reset this Sunday?
DirecTV subscribers in the Jacksonville market have access to the guide data, so it's not an issue with WCWJ or WJXX. I have also contacted Tribune (who provides the guide data to DirecTV), who verified that the information for these two channels are correct for the Albany, GA DMA. The problem is on DirecTV's end.
They told me that they had not had any complaints, so must be something wrong with my system. Well I see that is bull also.
I'm not sure it's bull. It might be a computer issue. Several of the people I spoke to made me sit there for several minutes while they typed the report, and two of them read it back to me to make sure there were no errors. Each time I called back, the technical support person looked it up to see if it was a known issue, and each time said that it hadn't been reported before. They were just as confused as I was as to why my previous attempts to report it weren't showing up.